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Isabelle Peyrichoux

Senior Consultant, User Experience Research and Design, at Bell Canada, Professional Services

Based in Montréal, Canada, Isabelle has six years of experience in conducting user research and designing useful, usable Web sites and applications for organizations in Canada, France, and the United Kingdom. Now specializing in user research, she has significant experience in usability testing, eyetracking studies, non-directive interviews, and focus groups. With a passion for exploring users’ mental models, she is currently focusing on conceptual research, including contextual inquiry and task analysis. Isabelle has a Masters degree in Information Science from the Conservatoire National des Arts et Métiers, in Paris, France. Isabelle has also earned two certificates in psychotherapy and has conducted about sixty psychotherapy sessions with clients and students. She has endeavored to integrate her knowledge of psychotherapy and psychology into her practice as a user researcher and thereby contribute new approaches to the field of user research. An engaging speaker, Isabelle has given presentations and workshops for professional associations and conferences. At the IA Summit in 2006, she spoke about her experience conducting an international needs analysis across North America, Europe, and Africa.

Isabelle Peyrichoux’s Specialties: Information Architecture | Interaction Design | Usability | User Research