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Ben Werner

Usability Engineer at RightNow Technologies, Great Falls MT USA

As part of the Usability Engineering group, Ben is responsible for conducting user research, providing human factors guidance, and leading a transition to user-centered design at RightNow Technologies—a leading Customer Relationship Management (CRM) vendor handling over 1 billion customer interactions in 2007. He holds an MS in Human-Computer Interaction and is a board-certified Associate Human Factors Professional.

Ben Werner’s Specialties: Human Factors | UX Strategy | User Research