Senior User Experience Researcher at eBay, San Jose CA USA
Donna has over ten years of user research experience. Donna is coauthor, with Bill Albert and Tom Tullis, of the book Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies. She is also coauthor, with Fiona Tranquada, of The Moderator’s Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research. Donna received a BS in Engineering Psychology / Human Factors from Tufts University School of Engineering and an MS in Human Factors in Information Design from Bentley University. She has presented at local, national, and international conferences.