Donna has over ten years of user research experience. Donna is coauthor, with Bill Albert and Tom Tullis, of the book Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies. She is also coauthor, with Fiona Tranquada, of The Moderator’s Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research. Donna received a BS in Engineering Psychology / Human Factors from Tufts University School of Engineering and an MS in Human Factors in Information Design from Bentley University. She has presented at local, national, and international conferences.