Jacob Harris
Jacob specializes in designing large-scale, SaaS solutions. At CDK Global, he led UX strategy and design for a suite of mobile and SaaS communications applications and communications-intelligence products. He is particularly interested in business-model validation through UX research. Jacob is a NN/g certified UX Designer.
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Jacob’s Articles on UXmatters
New on UXmatters
- Misinformation and Disinformation Online: What Design Can Do to Remedy This Problem
- The Psychology Behind Successful User Onboarding: Leveraging Cognitive Biases
- 3 Crucial Steps in Designing Conversational AI
- Inclusive Digital Experiences: Redesign Strategies for Addressing Diverse Abilities and Accessibility Challenges, Part 1
- User Experience in the Era of AI: Enhancing Human-Machine Interactions