A noted author, speaker, and instructor in UX design, information architecture, and strategy, Jim currently heads Customer Success at MURAL, a leading online, digital whiteboard. He has been a design leader at large companies such as eBay, Audi, SONY, Elsevier Science, LexisNexis, and Citrix. He enjoys playing jazz bass at jam sessions and with jazz combos in Jersey City. Jim is the author of two O’Reilly books: Designing Web Navigation (2007) and Mapping Experiences (2016).
Read Jim’s blog Experiencing Information.