Do you create products or organize events for UX professionals or manage a UX team that’s hiring? Sponsor UXmatters and see your ad or logo here! Learn moreLearn More



























Content Strategy

Ahava Leibtag

President and Owner of AHA Media Group LLC

Ahava has more than 15 years of experience in writing, messaging, and marketing. Her unique strength is designing marketing campaigns to reach her clients’ users, no matter how intricate the subject matter. In October 2005, Ahava founded the AHA Media Group, a full-service content strategy, content marketing, and Web consulting firm. Clients include Johns Hopkins Medicine, Wake Forest University Baptist Medical Center, Washington Cancer Institute, Georgetown University Hospital, Franklin Square Hospital Center, and Montgomery General Hospital. Her previous position as a Communications Strategist for a government agency gave Ahava a unique perspective on writing customer-centric prose. She received her M.A. from Georgetown University and her B.A. from Stern College for Women of Yeshiva University. A well-recognized content expert, Ahava often writes about content strategy and content marketing. She is the author of the Morgan Kaufmann book, The Digital Crown: Winning at Content on the Web. MoreMore

Amy Edwards

SEO Manager at Bubble Jobs

Amy is an experienced SEO and Content Manager who is passionate about all things digital. At Bubble Jobs, a digital jobs board for the UK, Amy helps to drive and implement SEO and content strategy and is responsible for managing the site’s Jobs Board, Blog, and Digital Career Portal. As part of her role, she enjoys digging into existing data on the site to analyze and comment on past trends and identify future trends in the digital-hiring industry. She also works with universities, colleges, and national organizations in the UK to highlight the digital industry—and the jobs within it—as viable career routes for young people. MoreMore

Caroline Jarrett

Usability Consultant at Effortmark Ltd

Caroline became interested in forms when delivering OCR (Optical Character Recognition) systems to the UK Inland Revenue. The systems didn’t work very well, and it turned out that problems arose because people made mistakes when filling in forms. Since then, she’s developed a fascination with the challenge of making forms easy to fill in—a fascination that shows no signs of wearing off over 15 years later. These days, forms are usually part of information-rich Web sites, so Caroline now spends much of her time helping clients with content strategy on huge Web sites. Caroline is coauthor, with Gerry Gaffney, of Forms that Work: Designing Web Forms for Usability, the companion volume to Ginny Redish’s hugely popular book Letting Go of the Words: Writing Web Content That Works. MoreMore

Chandler Turner

President of Accurate Business Communications

Chandler’s personal passion is deeply understanding how communications drive people to action. He applies this knowledge to marketing communications of many types, including Web site content and marketing collateral. The focus of Chandler’s one-person company, Accurate Business Communications, is supporting other businesses in their sales and marketing efforts by creating communications that enable his clients to meet their business goals. In 1977, when Chandler was starting out as a Sales Representative with Scott Paper Company, their national sales trainers had begun to learn about and adapt Neuro-Linguistic Programming (NLP) to consumer products sales. His journey has taken him from a basic understanding of the Pygmalion Effect to learning about advanced discovery techniques, cognitive psychology, the function of short-term memory, and rationalization of thought and perception. In his work, Chandler calls on 35 years of experience in field sales and training for such organizations as Scott Paper Company, Wells Fargo Home Mortgage, Northwestern Mutual, and several regional consulting firms. He speaks often and presents seminars on the subject of strategic Web site content. MoreMore

Colleen Jones

Founder and Principal at Content Science

An enthusiastic pioneer of content strategy and user experience, Colleen has led and supported strategic initiatives for large global brands such as Philips, InterContinental Hotels Group, and The Home Depot. She has a wealth of content strategy experience, having held key leadership positions at threebrick, which she co-founded; Spunlogic, now Engauge Digital; the Centers for Disease Control & Prevention (CDC); and Cingular Wireless, now AT&T. Colleen holds a B.A. in English and Technical Writing and an M.A. in Technical Communication from James Madison University. A participant in the landmark Content Strategy Consortium at IA Summit 2009, Colleen is very active in the Atlanta UX and content strategy communities, as well as a notable author on content strategy and user experience. She is the author of the forthcoming book Clout: The Art and Science of Influential Web Content. MoreMore

Debarshi Gupta Biswas

Senior Manager, Learning and Content Services at Cognizant Technology Solutions

With more than 15 years of experience in technical communication, Debarshi has developed documentation for a wide variety of business domains, including Banking and Financial Services, Insurance, Healthcare, Travel and Hospitality, and Oracle’s Siebel systems. He has also developed training materials, including simulations, and worked in the Web content space. Debarshi has extensive project and program-management experience, both onshore and offshore; has led diverse teams across geographical locations; and has worked directly with clients. Publications that have published his articles on technical communication include UXmatters; Usability Interface, a quarterly publication of the STC Usability and User Experience Community; TCWorld; and Indus, a bimonthly publication of the India Chapter of STC. MoreMore

Erin Malone

Principal at Tangible UX

Erin has over 20 years of experience leading design teams and developing Web and desktop applications, social experiences, and system-wide solutions. Prior to Tangible, she was at Yahoo! where she led the Platform User Experience Design team and was responsible for building the Yahoo! Design Pattern Library, as well as providing design expertise to the popular YUI (Yahoo! User Interface Library). She was the founding Editor-in-Chief of Boxes and Arrows, a role in which she served for five years. Erin is the co-author of Designing Social Interfaces, the author of articles on design management and the history of interaction design, and was a founding member of the IA Institute. MoreMore

Kristina Mausser

Cofounder of DIGIA UX Inc. and Follow The UX Leader

Kris is a content strategist with an extensive background in marketing, communications, and writing. A Web 1.0 veteran, she started one of Canada’s first content strategy consultancies, Digital Word, and was a board member for one of the Caribbean’s largest multimedia agencies. She has worked with clients ranging from Fortune 500 companies to nonprofits and governments both in Canada and abroad. Kris has been interviewed on the subject of Web strategy for both radio and television in Canada and Jamaica and has guest lectured at the University of Technology, the University of Maryland, Algonquin College, and York University. In 2011, she presented at the Internet Marketing Conference in Vancouver, Canada. Kris holds an undergraduate degree in Honours English Language and Literature from Wilfrid Laurier University and diplomas in Web Publishing and E-Business from Centennial College. MoreMore

Robert Mills

Content Strategist at GatherContent

As a Content Strategist for GatherContent, a content collaboration platform, Robert manages the content lifecycle—from strategy to implementation, production, measurement, and refinement. He previously worked as a Studio Manager for a design agency and as an Audience Research Executive for BBC Wales. Five Simple Steps published his book, Designing the Invisible, in 2011. Robert has also written for Net Magazine, Smashing Magazine, 24 Ways, WebTuts+, and The Pastry Box. He is a journalism graduate and is putting his experience in research and writing to good use in his current content strategy role. Robert has spoken at several leading industry events, including Second Wednesday, Revolution Conf, Handheld Conf, and Bath Content Strategy Meetup. He collects typewriters and has two cats. MoreMore