Information Architecture
Andrew Hinton
A writer and designer, Andrew previously
practiced as an IA consultant and designer for companies
like American Express, Sealy, Wachovia, Shaw, and Kimberly-Clark.
Andrew participated in the founding of the IA Institute
and wrote its manifesto. He spoke on the topic “Clues
to the Future: What the Users of Tomorrow Are Teaching
Us Today” 
at IA Summit 2006. He also writes for Boxes and Arrows.
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Specialties: Information Architecture
Anirban Basu Mallik
At Capgemini, Anirban is specializing in user interface design and information visualization for banking and financial services clients. Previously, as Senior Graphic Visualizer and User Experience Designer at Content and Design Services, Cognizant Technology Solutions, Anirban worked on projects spanning UX strategy, visual design, branding, creative writing, graphic design, user research, information architecture, interaction design, and design documentation. Prior to joining Cognizant, Anirban was Creative Head of Corporate Communications, at the Centre for Development of Advanced Computing (C-DAC). Anirban holds a Bachelor’s degree in Architecture and is a Human Factors International Certified Usability Analyst (CUA). He is also a member of IxDA and HCI India.
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Specialties: Brand Strategy | Information Architecture | Information Design | Interaction Design | UX Strategy | Visual Design
Arun Joseph Martin
Arun is passionate about applying user research and information architecture techniques to the creation of technical communication deliverables. He has worked on a variety of projects in the telecom and virtualization domains. Arun has written articles for Usability Interface, a quarterly newsletter of the STC Usability SIG, for which he is a volunteer.
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Specialties: Brand Strategy | Information Architecture | User Assistance | User Research
Ben Crothers
Ben has deep experience working with clients in the telecommunications and finance industries, as well as government departments and not-for-profits, enabling them to maximize the value of their online presence and creating digital experiences worth sharing. He enjoys being the communication bridge between management, designers, developers, and business decision makers, helping them to refine their digital strategy, listening to the people for whom we create digital presences, and coming up with deep insights and compelling designs. Ben is passionate about participatory design practices, fostering behavior change through digital media, and the power of design to change lives rather than just the decor. When not dreaming up ways of using his kids’ toys as prototyping tools, he gets into sketchnoting, drawing, and oil painting.
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Specialties: Information Architecture | UX Design | UX Strategy | User Research
Bill Schmidt
A practicing usability engineer since 1995, Bill is currently working with the National Board of Medical Examiners, where he wears multiple hats as usability engineer, interaction designer, and visual designer. He has also worked with a number of Fortune 500 companies in the financial, pharmaceutical, energy, and manufacturing industries, for clients such as Microsoft, Lincoln Financial, BP, Comcast, Wyeth, Astra Zeneca, and power supplier for the UK, National Grid. Working with clients in the energy sector, Bill evaluated and designed user interfaces for electricity and natural-gas control rooms. He spent 10 years working on complex command-and-control systems for the U.S. Air Force and Navy—including AWACS, NORAD, and AEGIS radar systems.
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Specialties: Information Architecture | UX Design | Usability
Bob Goodman
Product Designer at Microsoft
Principal at BobGoodman.Net, Inc., Boston MA USA
Bob Goodman is a Boston-based UX professional whose consulting business offers a unique integrated model of consulting and creative services, including interaction design, information architecture, usability consulting, copywriting, brand building, and business strategy. Before launching his own business, Bob served as creative director at several leading interactive agencies in New England. As a usability consultant, Bob has run hundreds of usability labs. From these intense and sustained interactions with real-world users, he has extracted a unique set of principles and practices surrounding the user experience. At the core is his understanding of the ways in which a successful user experience flows from and undergirds smart business strategy and lasting brand value. Bob is a member of the UPA, IAI, and SIGCHI, and serves as Boston’s Local Ambassador for UXnet. He is a frequent awards show judge and speaker on UX, design, usability, and IA.
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Specialties: Brand Strategy | Consulting | Information Architecture | UX Design | Usability
Chris Anthony
Since joining Citrix, Chris has pioneered a Creative UX department, as lead Creative, and helped transform the multitude of products from a half billion to a multi-billion dollar annual revenue. He works with more than 75 development teams, educating them in best practices and building standards. To help speed global visual recognition of very technical concepts, Chris created an iconic language. He is currently writing a book about iconic languages to share with the UX community. The breadth of his experience includes design agencies, magazine and document design, technical illustrations for the Navy Nuclear DOD, CMS and dynamic Web systems, print press, and software architecture. Some of Chris’s most visible projects include NBA.com, Xerox.com, GMC and Pontiac.com, LLbean.com, Bausch&Lomb.com, and the first Amazon.com site, while at Digitas, in Boston/NYC. Chris has won more than 40 industry design awards, including multiple Gold and Silver Webbys.
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Specialties: Brand Strategy | Consulting | Information Architecture | Information Design | UX Design | UX Management | UX Strategy | Visual Design
Colleen Jones
Founder and Principal at Content Science
Atlanta GA USA
An enthusiastic pioneer of content strategy and user experience, Colleen has led and supported strategic initiatives for large global brands such as Philips, InterContinental Hotels Group, and The Home Depot. She has a wealth of content strategy experience, having held key leadership positions at threebrick, which she co-founded; Spunlogic, now Engauge Digital; the Centers for Disease Control & Prevention (CDC); and Cingular Wireless, now AT&T. Colleen holds a B.A. in English and Technical Writing and an M.A. in Technical Communication from James Madison University. A participant in the landmark Content Strategy Consortium at IA Summit 2009, Colleen is very active in the Atlanta UX and content strategy communities, as well as a notable author on content strategy and user experience. She is the author of the forthcoming book Clout: The Art and Science of Influential Web Content.
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Specialties: Consulting | Content Strategy | Information Architecture | Information Design | UX Design | UX Strategy
Dan Brown
Principal at EightShapes LLC, Washington DC USA
Dan has practiced information architecture and user experience design since 1994. Through his consulting work in both the public and private sectors, Dan has improved enterprise communications for both Federal and Fortune 500 clients, including The Federal Communications Commission, The Postal Service, US Airways, Fannie Mae, First USA, British Telecom, Special Olympics, AOL, and the World Bank. Dan has taught classes at Duke, Georgetown, and American Universities. He is a popular speaker and writer on topics relating to information architecture. Most recently, Dan taught a pre-conference tutorial at the 2005 IA Summit on using Microsoft Visio. He is very active in the local Washington, DC, information architecture community and organizes regular workshops there. In 2002, Dan collaborated with information architects around the world to establish the Information Architecture Institute, the first professional organization dedicated to the craft.
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Specialties: Information Architecture | UX Design
Daniel Tunkelang
Daniel is a passionate advocate for human-computer information retrieval, an approach that aims to better
harness human intelligence in the information-seeking process. Before
joining Google, he was a founding employee and Chief Scientist at
Endeca, where he developed a faceted search system that has over 250
million users around the world. He designed TunkRank, a robust method
for measuring Twitter authority. Daniel has often served as a bridge
between academic researchers and industry practitioners. He founded
the annual workshops on Human-Computer Interaction and Information
Retrieval (HCIR) and has chaired the industry track at ACM SIGIR, the
world’s leading conference on information retrieval. Daniel’s book Faceted Search—the
first book on faceted search—was published as part of the Morgan & Claypool lecture series. Daniel received a PhD in computer science from Carnegie Mellon University for his work on information visualization.
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Specialties: Information Architecture | UX Design
Darnell Clayton
Partner and Technology and UX Lead at threebrick, Atlanta GA USA
For over 10 years, working with companies such as AT&T, Cingular Wireless, IBM, HP, and EzGov, Darnell has designed and developed innovative user experiences for mobile phones, interactive voice response systems (IVRs), and the Web. He is currently focused on developing CCXML, CallXML, and VoiceXML software solutions for small businesses.
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Specialties: Information Architecture
Garett Dworman
Tec-Ed specializes in knowledge-management analysis and design. Garett has over ten years of experience in product and user interface design for firms ranging from established financial institutions to high-tech startups. Garett has published extensively on how people and organizations disseminate, access, and consume information. He holds a Ph.D. in Decision Sciences from The Wharton School of the University of Pennsylvania.
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Specialties: Consulting | Information Architecture | Interaction Design | UX Design
Isabelle Peyrichoux
With a passion for exploring users’ mental models and more than seven years working in user experience in the United States, Canada, France, and the United Kingdom, Isabelle specializes in user research. Isabelle works for Yahoo!, in Silicon Valley, where she conducts all kinds of lab and field studies to inform product strategy and design. With two certificates in psychotherapy, she has endeavored to integrate her knowledge of psychotherapy and psychology into her practice as a user researcher and thereby contribute new approaches to the field of user research. Isabelle has a Masters degree in Information Science from the Conservatoire National des Arts et Métiers, in Paris, France. An engaging speaker, Isabelle has given presentations and workshops for professional associations and conferences. At the IA Summit, in 2006, she spoke about her experience conducting an international needs analysis across North America, Europe, and Africa.
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Specialties: Information Architecture | Interaction Design | Usability | User Research
Jaimie Sirovich
Jaimie Sirovich is a search marketing consultant at SEO Egghead. Officially, he is a computer programmer, but he enjoys search marketing and user experience even more. At present, Jaimie is focused on helping clients sell everywhere and achieve multichannel integration with major Web sites such as eBay, Amazon, and even Craigslist. He is the author of Search Engine Optimization With PHP.
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Specialties: Consulting | Information Architecture
James Kelway
James worked for Reed Business Information, a part of Reed Elsevier, for over 8 years, in a variety of roles. While working as a digital art director, he studied for a Masters degree in Design Practice, specializing in UCD techniques. After qualifying, he became an information architect and is responsible for the formulation of the business’s information architecture strategy, its implementation among several teams, and the redesign of several major industry Web sites.
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Specialties: Information Architecture | Interaction Design | UX Strategy | User Interface Design
Jen Hocko
Jen currently works at The MathWorks, where she manages a team that focuses on improving the usability of both custom-built and procured business software. In the past, Jen has been a Web developer, technical writer, and interaction designer at both large and small organizations. She has an M.S. in Human Factors from Bentley University.
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Specialties: Information Architecture | Interaction Design | UX Strategy | Usability
Joe Lamantia
A veteran architect, consultant, and designer, Joe has been an active member and leader in the UX community since 1996. He has crafted innovative, successful user experience strategies and solutions for clients ranging from Fortune 100 enterprises to local non-profit organizations, digital product companies, and social media startups, in a wide variety of industries. Joe is the creator of EZSort, the leading, freely available tool for card sorting, as well as the Building Blocks for Portals design framework. He is also a frequent writer and speaker on topics including future directions in user experience; the intersection of business, culture, and design; and systems thinking. Joe is currently based in New York, working as a UX strategy consultant for the enterprise architecture group of a global IT services firm.
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Specialties: Consulting | Information Architecture | UX Design | UX Strategy | User Research
Joe Sokohl
Joe has more than 15 years of experience in user experience-related fields. He has concentrated on crafting excellent user experiences, using information architecture, interaction design, writing, and user research. At Keane, Joe acts as an advocate for user experience consulting: information architecture, user research, interaction design, and usability evaluation, along with visual design and Web design. He manages the careers and education of 35, mostly offshore, information architects, visual designers, technical writers, and Web developers, mentoring them in skills competency, along with general business consulting practices. He also evangelizes best practices in UX among both internal and external clients. Previously, Joe held UX positions in Hamburg, Germany; Richmond, VA; Chicago, IL; and Durham, NC. Once upon a time, he’s also been a soldier, a cook, a radio DJ, a road manager, a teacher, and a reporter.
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Specialties: Consulting | Information Architecture | Interaction Design | UX Design | UX Management | User Research
Joel Grossman
Joel Grossman was formerly the Managing Principal of Pivotal Click, a user experience research, design, and innovation firm that focuses on helping clients identify the moments of truth for their digital products and services. Prior to forming Pivotal Click, Joel built the Interactive Branding practice for LAGA, a nationally recognized brand design agency. He has held senior UX management positions with Playboy Enterprises and Encyclopedia Britannica. He also led product development for Edventions, a start-up that Edison Schools since acquired. Joel began his career as an independent technology consultant, working on application development and networking projects in the US and Japan. Joel has a master’s degree in political economy from the University of Minnesota and serves as Chicago’s Local Ambassador for UXnet.
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Specialties: Brand Strategy | Consulting | Information Architecture | UX Design | UX Strategy
John Ferrara
As an information architect at Unisys, John worked on a team
that comprised designers, programmers, and content editors who
were responsible for Unisys.com, the corporation’s global
Web presence. Before joining Unisys, he was an information
architect at the Web consultancies Breakaway Solutions in Philadelphia,
Pennsylvania, and iXL in New York City. He holds a B.A. in Communication Arts from Hofstra University and an M.A. in Communication Studies from West Chester University. John is the UXnet
Local Ambassador for Philadelphia, is active in PHICHI, the Philadelphia
region chapter of the ACM SIGCHI, for which he presented a
talk on “HCI Documentation for Web Sites,” and has contributed
articles to Interactions and The UPA Voice. In
2005, John organized a major World Usability Day event in Philadelphia,
which featured Tom Tullis as its keynote speaker, a demonstration
of best practices in usability testing, instant usability reviews
of attendees’ Web sites, and a usability museum.
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Specialties: Information Architecture
Joost Willemsen
Joost has been an interaction designer since 2000. Working with Lost Boys, he has designed successful solutions for clients like KLM, Postbank, and Nuon. His initial focus was on information architecture, with a preference for big, complex projects. Over the years, his expertise has expanded to encompass interaction design and user experience design. Joost joined Backbase—a leading provider of Ajax software, in Amsterdam—to be in the forefront of Rich Internet Application design. At Backbase, Joost is developing prototypes for RIAs. Clients include ABN AMRO, D-Reizen, and KPN. Joost loves his work as an interaction designer, because it combines analysis, creativity, and client contact.
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Specialties: Information Architecture | Interaction Design | UX Design
Jordan Julien
Operating as an independent consultant, Jordan focuses on UX strategy, digital planning, social-media strategy, and SEO (Search Engine Optimization). His recent clients include VISA, RBC, P&G, GE, Telus, Toyota, Coke, Nike, Critical Mass, Proximity, and many others.
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Specialties: Consulting | Human Factors | Information Architecture | UX Strategy | User Research
Karen A. Smith
Karen has nearly 30 years of experience in technical writing, information architecture, instructional design, curriculum development, and training delivery. At Autodesk, Karen designs and develops user assistance, including wiki Help, video tutorials, and self-paced learning courses for building design engineers. She has also developed e-learning courses and taught online classes for a variety of software platforms and users. Karen is a member of the Society for Technical Communication.
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Specialties: Information Architecture | User Assistance
Keith LaFerriere
Keith leads User Experience at Arnold Worldwide, one of the most award-winning advertising agencies in the USA. His passion and persistence in advocating for user-centered design—whether offline or online—enables the achievement of both user experience and ad campaign goals. For over sixteen years, Keith has made interactive environments and complex Web applications easier to use, working for clients such as Carnival, Harvard University, IDC, DHL, Ocean Spray, Huntington Bank, Panasonic, The Bahamas Ministry of Tourism, and many more.
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Specialties: Information Architecture | Interaction Design | UX Management
Kristina Mausser
Principal of DigitalWord, Ottawa Ontario Canada
Content Strategist for the Canadian division of FatDUX
Kristina’s portfolio includes client work for Microsoft, Sephora, Fusion Brands Inc., the Canadian Air Transport Security Authority, the Government of Canada, and the Government of Jamaica. Kris is cocreator of the highly successful Follow the UX Leader workshops, teaching information architecture, user experience, and writing for the Web. A firm believer in UX-centered design, she is an active member of the UX Book Club Ottawa and founder of Canada’s first Web Content Strategy Meetup. Kris has been interviewed on both radio and television in Canada and Jamaica and has been a guest lecturer on the subjects of knowledge management, writing for the Web, social media, and Web communications at Algonquin College, the University of Maryland, and the University of Technology in Kingston, Jamaica. A graduate of Wilfrid Laurier University, Kris earned an Honours Bachelor of Arts in English Language and Literature. She also studied advertising, Web publishing, and ebusiness at the Centennial College School of Communications, Media, and Design in Toronto. In 2007, Kris was nominated for Canada’s Top 40 Under 40 Award, in recognition of her vision, innovation, and impact within the Web community.
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Specialties: Consulting | Content Strategy | Information Architecture
Laura Caprio
Laura has been active in Web site design since 1998—first as a Web designer, then as a content designer and editor. In 2001, Laura joined the new Information Architecture team at DNM—now Fullsix. Since then, she has been active in information architecture, user-centered design, and usability testing. Currently, Laura is working as a product manager at Matrix, a company in the Telecom Italia Group—the most important telco player in Italy. In her role at Matrix, she is responsible for UX design and information architecture and is the editor of www.alice.it, one of the best-known Web portals in Italy. Laura is co-founder of www.informationarchitecture.it, the first Italian Web site focusing on information architecture and user-centered design. She is also co-author of the book Information Architecture, the only book in Italian on this topic. For the last five years, Laura has been promoting information architecture and user-centered design through articles, courses, and panels at seminars and conferences, including the Italian IA Summit.
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Specialties: Information Architecture | UX Design | Usability
Laurie Lamar
Laurie Lamar was previously a consulting information architect and interaction
designer in Boulder, Colorado, USA. Her clients ranged from
Fortune 100 companies to nonprofits, government agencies, and
startups. Projects included large marketing and support-oriented
Web sites, intranet portals, search engines, custom content-management
user interfaces, and complex Web applications. Laurie serves
with Karyn Young as a UXnet Local Ambassador for the Denver
area. She is also chair of the Rocky Mountain CHI chapter.
Laurie’s interests include languages, world travel, and
the interstices between disciplines.
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Specialties: Consulting | Information Architecture | Interaction Design | Usability
Leo Frishberg
With over 30 years of experience in design—as both a bricks-and-mortar architect and a UX designer—Leo drives highly differentiated and innovative solutions to market by incorporating a user-centered approach to design that he calls Presumptive Design into all innovation activities—from ideation through execution. Leo has applied this approach to a wide range of products and services that remain effective and profitable years after their introduction. Most recently, his work on the Tektronix Logic Analyzer product line has generated more than five patent filings and spearheaded the vision and definition of the next generation of instruments. For the past seven years, Leo has served as both Program Chair and Executive Director for CHIFOO (Computer Human Interaction Forum of Oregon) the Portland Chapter of SIGCHI.
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Specialties: Information Architecture | UX Design
Lindsay Ellerby
Lindsay started her career as a content analyst before realizing her true calling as an information architect/interaction designer. She has been involved in projects ranging from interaction design for online applications to information design for product pages to the information architecture of marketing Web sites. She has also worked on financial, home renovation, energy and utility, and automobile Web sites. With a particular interest in pattern-based design, Lindsay was instrumental in creating a robust pattern library for Critical Mass. She is an active member of her local UX community, viewing informal gatherings as the best way to share ideas and inspiration.
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Specialties: Information Architecture | Interaction Design
Louis Rosenfeld
Publisher at Rosenfeld Media
Information Architect at Louis Rosenfeld LLC, New York NY USA
Lou is an independent consultant and entrepreneur, whose latest
startup, Rosenfeld Media, will publish books
for UX professionals. He holds a Masters in Information and
Library Studies and was instrumental in establishing the field
of information architecture. At Argus Associates, a stellar
IA consulting firm Lou co-founded in 1991, he was president
and lead information architect on projects for such clients
as AT&T, Borders Books & Music, Chrysler Corporation, Dow Chemical,
and SIGGRAPH. With Peter Morville, Lou co-authored the best-selling
book, Information Architecture for the World Wide Web, which
has become a standard text for many graduate-level classes. In
1993, he founded the Argus Clearinghouse, a popular Internet
research service. Lou is a popular speaker and writer who has
presented at CHI, COMDEX, Intranets, and various Web design
conferences, done speaking tours, and contributed
columns to CIO, Internet World, and Web Review magazines. Lou
is co-founder and past board member of the Information Architecture
Institute (IAI). He played a leading role in organizing and programming
the first three IA conferences—the 2000 and 2001 ASIS&T Summits and ACIA 2000—and still serves on the Summit’s program committee. Lou is
a co-founder of UXnet and leads its Local Ambassadors and has served on the advisory boards for Content Management Professionals, AIGA ED, and IxDA.
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Specialties: Consulting | Information Architecture | UX Strategy
Matthew C. Clarke
Independent UX Consultant, Sydney Australia
Matthew’s 26 years in information technology include time in the trenches as a programmer, 10 years as a university lecturer in Australia and South Africa, technical writing, user interface design, and product management. During the past decade, Matthew worked with CorVu Corporation—later acquired by Rocket Software—as VP of Information Architecture, GM of Asia-Pacific, and Global Head of CorVu Product Development.
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Specialties: Consulting | Human Factors | Information Architecture | Usability
Mike Myles
Working as a software designer since the mid-90s, Mike has designed a wide
range of Web and rich-client applications. Before joining Autodesk in 2007,
he led design efforts for several companies, including Bowstreet—since
acquired by IBM—Chordiant, and Unica. Mike studied electrical engineering
at Fairfield University before transitioning to computer science and software
design. He is an active member of IxDA, ACM, and the local New Hampshire
chapter of UPA. Mike is also an avid performing musician and songwriter.
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Specialties: Information Architecture | Interaction Design | UX Strategy | Usability | User Interface Design | User Research
Nathaniel Davis
Nathaniel is a researcher and theorist on information architecture whose interests include the general nature and catalysts of information behavior and its impact on human-to-computer interactions within the domain of information technology. Involved in Web design and development since 1994, with a focus on UX design throughout most of his career, Nathaniel began practicing information architecture in the late ’90s, then identified information architecture as his primary area of interest in 2006. After four years of focused inquiry into IA subject matter, Nathaniel launched the DSIA Research Initiative and the DSIA Portal of Information Architecture in April 2010. His goal is to evangelize the distinct discipline of information architecture. Nathaniel is available to speak or lecture on the basics of information architecture, IA strategy and management, and his theories and models, which shed light on the inherent depth and business value of information architecture.
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Specialties: Information Architecture | UX Strategy
Niranjan Jahagirdar
At VMware, Niranjan ensures the content that writers from various geographies create conforms to VMware standards. In addition to mentoring writers, he works with them to provide feedback on user interfaces to various product development teams. Niranjan also runs a network for graphic designers and Web designers called Papertree Studios.
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Specialties: Brand Strategy | Information Architecture | UX Design | User Assistance | Visual Design
Patrick Kennedy
Patrick has over 10 years of experience in the digital media and Web industries, and his expertise covers many areas, including information architecture, ethnographic and design research techniques, and best practice Web design and development. Over the years, Patrick has advised a wide range of clients, across private and public sectors, both in Australia and the United Kingdom. Patrick is a member of the Sydney chapter of the Usability Professionals’ Association (UPA), the Computer-Human Interaction Special Interest Group of Australia (CHISIG), the Web Standards Group (WSG), the Australian Interactive Media Industry Association (AIMIA), the Web Industry Professionals Association (WIPA), and the Information Architecture Institute (IAI), as well as several smaller special interest groups. Patrick holds a degree in Computer Systems Engineering from the University of Technology, Sydney.
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Specialties: Consulting | Information Architecture | UX Strategy | Usability | User Research
Peter Bogaards
Founder at Bogieland, Amsterdam Netherlands
With almost 20 years of experience in information design, information architecture, and user-centered design, Peter is a recognized leader in the international information design community. Prior to founding BogieLand, he worked for the InfoDesign & Usability Group of Razorfish Europe and was information and user interface designer at Informaat. He was responsible for the design of intentional user experiences, including user interfaces, site architectures, navigation, and usability for clients such as eBay, Elsevier Science, IBM, Nissan, and Vodafone.
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Specialties: Consulting | Information Architecture | Information Design | UX Design | User Research
Peter Hornsby
Peter has been actively involved in Web design and development since 1993, working in the defense and telecommunications industries; designing a number of interactive, Web-based systems; and advising on usability. He has also worked in education, in both industry and academia, designing and delivering both classroom-based and online training. In his role as Senior Information Architect at Friends Provident, Peter works with a multidisciplinary team, including information architects, analysts, and accessibility specialists, setting standards for user experience and promoting a user-centered design process within the business. Peter has a PhD in software component reuse and a Bachelors degree in human factors, both from Loughborough University, in Leicestershire, UK. He has presented at international conferences and written about reuse, eLearning, and organizational design.
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Specialties: Human Factors | Information Architecture | Interaction Design | UX Education & Training | Usability | User Interface Design | User Research
Ron Gagnier
Ron Gagnier has been a UX designer for 14 years. He earned a BSc. from Carleton University’s Human Oriented Technology lab and developed his design and research skills both as a consultant and as a team member within numerous technology firms, including Nortel, Macadamian, Halogen Software, and IBM. Over the years, Ron has worked in many roles, including usability specialist, interaction designer, user researcher, and information architect. He is a member of UPA and CapCHI, and involved in the Ottawa Usability Consortium. When he is not working on a challenging design problem, Ron is a guest lecturer at Algonquin College, where he teaches design and usability.
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Specialties: Information Architecture | UX Design | UX Strategy
Sam Ng
Founder and Director at Optimal Usability and OptimalSort, Wellington New Zealand
As a co-founder and Director of the consultancy Optimal Usability and a passionate generalist, Sam has been involved with over 100 usability and design projects with clients in such diverse domains as government, ecommerce, education, finance, telecommunications, and not-for-profits. With a desire to practice what he preaches, Sam recently led a small team to design and develop the online card sorting tool, OptimalSort. Built on a modest budget and with limited resources, OptimalSort is now being used by hundreds of leading companies and Web professionals worldwide.
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Specialties: Consulting | Information Architecture | Interaction Design | UX Strategy | Usability
Sharon Harper
As a consultant, Sharon focuses on the information architecture aspect of user experience design. She is passionate about the information-seeking success of users across a range online platforms. Sharon holds an M.S. in Information Architecture & Knowledge Management—now User Experience Design—and an M.L.S. from Kent State University, and is an active member of several online UX and usability groups and the Northeast Ohio chapter of UPA. She writes about UX education, the usability landscape, and the structure and design of information.
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Specialties: Consulting | Information Architecture | Information Design | Interaction Design | UX Design | Usability
Shazeeye Kirmani
Shazeeye translates customer needs into delightful online experiences, addressing changing market dynamics while maximizing profit. She thrives at the intersection of technology and marketing. Shazeeye received her M.S. in Human Factors from the State University of New York at Buffalo in 2004. She recently earned her MBA at The Paul Merage School of Business at UC Irvine. Prior to starting her latest course of study, she was a Senior Usability Engineer at Infosys Technologies, Limited, India. Some of the clients she has worked for include Fidelity Investments, CVS Pharmacy, Walmart, and Wells Fargo.
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Specialties: Consulting | Human Factors | Information Architecture | Information Design | UX Management | UX Strategy | Usability | User Research
Steve Psomas
Specializing in Web application design and UI product management, Steve has eight years of experience in UX design and four years in UI component engineering at Workday, Responsys, Neoforma, Intuit, Clear Ink, and Maus Haus. He is currently responsible for managing UI requirements and interaction design at Workday. Steve has developed and presented an audio conference on Rich Interaction Design. In his work as a designer, he draws inspiration from his prior experience as a technical writer and teacher. Steve graduated from the University of San Diego with a B.A. in English. He is a member of UPA and SIGCHI.
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Specialties: Human Factors | Information Architecture | Interaction Design | UX Design
