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Information Architecture

Afshan Kirmani

User Experience Architect at Intent HQ, London UK

A UX professional since 2006, Afshan has worked on Web sites, applications, hand-held devices, retail kiosks, and cross-channel experiences. At Intent HQ, a company that specializes in personalization through social media, her projects include social media, behavioral design, analytics, applications that leverage personalized content, and user experiences that optimize customer retention and give clients more opportunities to drive sales. Her clients have included HSBC, Wells Fargo, Sony, Dolby, PepsiCo, Nokia, Unilever, and Kingfisher. Applying her knowledge across industries, Afshan has worked in domains such as banking, insurance, consumer goods, manufacturing, travel, transportation, media and entertainment, ecommerce and retail, health, education, and social networking. Afshan has a Master’s Degree in Human Computer Interaction and Ergonomics from University College London (UCL). She believes it is essential to connect with other experts in the global UX community and has contributed to talks at HCI and UPA meetings. In addition to writing for UXmatters, she has written for Boxes and Arrows and Human Factors and Ergonomics. MoreMore

Alex O’Neal

Senior UX Architect at Kinnser Software, Austin TX USA

You can see Alex in the wild in the Austin area, working on her laptop to optimize user experiences wherever she can. She is a big believer in psychologically sound, data-driven user experiences and has applied this approach to user-centered Web, software, and database design since 1998. Her industry experience includes telecom, semiconductor, education, retail, social networking, and healthcare in both Texas and the Pacific Northwest. Alex currently designs medical software. She holds a summa cum laude B.S. in psychology, with concentrations in computer science and biology, and hopes to obtain her PhD some day. Her superpower is taxonomy, which she’s studied since the eighties, and she is currently writing a book on this subject. MoreMore

Amanda Stockwell

User Experience Consultant, Durham NC USA

Amanda is an experienced UX researcher and strategist whose clients include MaxPoint Interactive, Fidelity Investments, Staples, Adidas, 352 Media, and iContact. She provides user research, usability testing, and UX strategy services. Her expertise has helped companies new to user experience to assimilate user-centered design into their existing processes. Amanda has defined and executed user-research participant recruiting and scheduling processes and assisted in the UX sales process. She also works with one of the largest specialty UX talent agencies, Vitamin T/Aquent, interviewing UX talent, assessing their skillsets, and evaluating job descriptions and needs. Amanda has a human factors background and an engineering degree from Tufts University. When not performing UX magic, Amanda can be found teaching fitness classes, drinking mojitos, and sunbathing with her spoiled pooch, Bromer. MoreMore

Andrew Hinton

Senior Information Architect at Vanguard, Charlotte NC USA

A writer and designer, Andrew previously practiced as an IA consultant and designer for companies like American Express, Sealy, Wachovia, Shaw, and Kimberly-Clark. Andrew participated in the founding of the IA Institute and wrote its manifesto. He spoke on the topic “Clues to the Future: What the Users of Tomorrow Are Teaching Us Today at IA Summit 2006. He also writes for Boxes and Arrows. MoreMore

Anindya Sengupta

UX Architect at Virtusa, Hyderabad India

Anindya is a seasoned UX strategist, designer, and digital media design professional with more than 16 years of experience working on various new media deliverables. Currently, UX Architect at Virtusa, an IT consulting firm in Hyderabad, India, he is responsible for their entire UX practice and helps his organization align their product roadmap with customer needs, making them future ready. As a consultant, Anindya focuses mainly on experience design—particularly understanding complex systems, processes, and relationships between people and business software. He advises his clients on how to improve products and optimize customer touchpoints. The companies for whom he has worked include the Big 4 business consulting firms, Swiss Bank, government organizations, and startups. Anindya has a Bachelor’s in English Literature from Utkal University. MoreMore

Anirban Basu Mallik

Senior Consultant at Capgemini, Pune India

At Capgemini, Anirban is specializing in user interface design and information visualization for banking and financial services clients. Previously, as Senior Graphic Visualizer and User Experience Designer at Content and Design Services, Cognizant Technology Solutions, Anirban worked on projects spanning UX strategy, visual design, branding, creative writing, graphic design, user research, information architecture, interaction design, and design documentation. Prior to joining Cognizant, Anirban was Creative Head of Corporate Communications, at the Centre for Development of Advanced Computing (C-DAC). Anirban holds a Bachelor’s degree in Architecture and is a Human Factors International Certified Usability Analyst (CUA). He is also a member of IxDA and HCI India. MoreMore

Barnabas Nagy

Independent User Experience Designer, Luton Bedfordshire UK

Originally from Hungary, Barnabas works in the UK as a contract UX designer and information architect. He has six years of professional experience in Web design for desktop and mobile Web browsers, Web development, branding, and marketing. For his clients, he creates personas, sitemaps, user flows—or user journeys—prototypes, wireframes, and functional specifications and conducts usability testing. His clients’ domains include ecommerce, banking, PR, law, healthcare, marketing, sports, training, motor trade, and real estate. Barnabas endeavors to understand the needs of Web site users and ensure that his UX design solutions meet both business requirements and the usability requirements of target users. He works in close collaboration with in-house designers and developers to create cross-browser and cross-platform user experiences. Barnabas enjoys finding solutions to complex design problems and helping his clients to understand how User Experience can benefit their business. He is the founder of the Web site Principles of UX. MoreMore

Ben Crothers

Design Strategist at Digital Eskimo, Sydney NSW Australia

Ben has deep experience working with clients in the telecommunications and finance industries, as well as government departments and not-for-profits, enabling them to maximize the value of their online presence and creating digital experiences worth sharing. He enjoys being the communication bridge between management, designers, developers, and business decision makers, helping them to refine their digital strategy, listening to the people for whom we create digital presences, and coming up with deep insights and compelling designs. Ben is passionate about participatory design practices, fostering behavior change through digital media, and the power of design to change lives rather than just the decor. When not dreaming up ways of using his kids’ toys as prototyping tools, he gets into sketchnoting, drawing, and oil painting. MoreMore

Bill Schmidt

User Experience Lead at the National Board of Medical Examiners (NBME), Philadelphia PA USA

A practicing usability engineer since 1995, Bill is currently working with the National Board of Medical Examiners, where he wears multiple hats as usability engineer, interaction designer, and visual designer. He has also worked with a number of Fortune 500 companies in the financial, pharmaceutical, energy, and manufacturing industries, for clients such as Microsoft, Lincoln Financial, BP, Comcast, Wyeth, Astra Zeneca, and power supplier for the UK, National Grid. Working with clients in the energy sector, Bill evaluated and designed user interfaces for electricity and natural-gas control rooms. He spent 10 years working on complex command-and-control systems for the U.S. Air Force and Navy—including AWACS, NORAD, and AEGIS radar systems. MoreMore

Bob Goodman

Product Designer at Microsoft
Principal at BobGoodman.Net, Inc., Boston MA USA

Bob Goodman is a Boston-based UX professional whose consulting business offers a unique integrated model of consulting and creative services, including interaction design, information architecture, usability consulting, copywriting, brand building, and business strategy. Before launching his own business, Bob served as creative director at several leading interactive agencies in New England. As a usability consultant, Bob has run hundreds of usability labs. From these intense and sustained interactions with real-world users, he has extracted a unique set of principles and practices surrounding the user experience. At the core is his understanding of the ways in which a successful user experience flows from and undergirds smart business strategy and lasting brand value. Bob is a member of the UPA, IAI, and SIGCHI, and serves as Boston’s Local Ambassador for UXnet. He is a frequent awards show judge and speaker on UX, design, usability, and IA. MoreMore

Cheryl Carroll

UX Information Architect at Deloitte, Atlanta GA USA

As a usability advocate and the UX information architect for Deloitte’s Global Knowledge Services, Cheryl uses information architecture and information design to present content in usable layouts that let people find what they’re looking for faster. She has conducted usability reviews and applied her findings in designing site navigation, as well as in designing the layouts of page templates. Prior to joining Deloitte, Cheryl was part of the migration team at Children’s Healthcare of Atlanta where she designed the information architecture of the organization’s IT knowledge base and employee intranet. She also assisted with the redesign of their change management system. Cheryl spent 13 years as an adjunct professor at both Mercer University and Georgia Perimeter College, teaching English and communication courses while working full time as a senior technical writer. Her document management experience includes developing and managing technical and professional documentation. Cheryl holds a B.A. in Communication from Mercer University and an M.S. in Technical and Professional Communication from Southern Polytechnic State University. MoreMore

Chris Anthony

UX Manager and Creative Director at Citrix Software, Miami/Fort Lauderdale FL USA

Since joining Citrix, Chris has pioneered a Creative UX department, as lead Creative, and helped transform the multitude of products from a half billion to a multi-billion dollar annual revenue. He works with more than 75 development teams, educating them in best practices and building standards. To help speed global visual recognition of very technical concepts, Chris created an iconic language. He is currently writing a book about iconic languages to share with the UX community. The breadth of his experience includes design agencies, magazine and document design, technical illustrations for the Navy Nuclear DOD, CMS and dynamic Web systems, print press, and software architecture. Some of Chris’s most visible projects include NBA.com, Xerox.com, GMC and Pontiac.com, LLbean.com, Bausch&Lomb.com, and the first Amazon.com site, while at Digitas, in Boston/NYC. Chris has won more than 40 industry design awards, including multiple Gold and Silver Webbys. MoreMore

Chris Farnum

Senior User Experience Designer at ProQuest, Ann Arbor MI USA

Chris has over 14 years of experience doing information architecture and UX design. He recently rejoined the UX team at ProQuest, where he is part of an agile user experience team redesigning the ProQuest search interface. Formerly, Chris was a Senior Information Architect at Enlighten, where he collaborated with multidisciplinary teams to create meaningful user experiences for Fortune 500 brand sites. Chris got his start as an information architect at Argus Associates. He was also once a reference librarian for a public library. He holds an M.I.L.S. degree from the University of Michigan School of Information and Library Studies. MoreMore

Colleen Jones

Founder and Principal at Content Science
Atlanta GA USA

An enthusiastic pioneer of content strategy and user experience, Colleen has led and supported strategic initiatives for large global brands such as Philips, InterContinental Hotels Group, and The Home Depot. She has a wealth of content strategy experience, having held key leadership positions at threebrick, which she co-founded; Spunlogic, now Engauge Digital; the Centers for Disease Control & Prevention (CDC); and Cingular Wireless, now AT&T. Colleen holds a B.A. in English and Technical Writing and an M.A. in Technical Communication from James Madison University. A participant in the landmark Content Strategy Consortium at IA Summit 2009, Colleen is very active in the Atlanta UX and content strategy communities, as well as a notable author on content strategy and user experience. She is the author of the forthcoming book Clout: The Art and Science of Influential Web Content. MoreMore

Cory Lebson

Owner and Principal User Experience Consultant at Lebsontech LLC, Silver Spring MD USA

Cory established his small, successful UX consulting firm in 1997 and has been a UX consultant for nearly 20 years. His core client base has included a number of Federal government, commercial, non-profit, and educational organizations. Lebsontech focuses primarily on UX strategy, user research, and associated training. Cory greatly enjoys teaching topics relating to user experience and technology and frequently gives talks and workshops on UX career development, usability, user experience, information architecture, mobile UX, and accessibility. Recently, he has been a guest on a radio talk-show and published several articles on user experience. Cory has an MBA in marketing and technology management, as well as an MA in sociology and a BS in psychology. Cory is President of the User Experience Professionals’ Association (UXPA) International and is Past President of the UXPA DC Chapter. MoreMore

Dan Brown

Principal at EightShapes LLC, Washington DC USA

Dan has practiced information architecture and user experience design since 1994. Through his consulting work in both the public and private sectors, Dan has improved enterprise communications for both Federal and Fortune 500 clients, including The Federal Communications Commission, The Postal Service, US Airways, Fannie Mae, First USA, British Telecom, Special Olympics, AOL, and the World Bank. Dan has taught classes at Duke, Georgetown, and American Universities. He is a popular speaker and writer on topics relating to information architecture. Most recently, Dan taught a pre-conference tutorial at the 2005 IA Summit on using Microsoft Visio. He is very active in the local Washington, DC, information architecture community and organizes regular workshops there. In 2002, Dan collaborated with information architects around the world to establish the Information Architecture Institute, the first professional organization dedicated to the craft. MoreMore

Daniel Tunkelang

Tech Lead at Google, New York NY USA

Daniel is a passionate advocate for human-computer information retrieval, an approach that aims to better harness human intelligence in the information-seeking process. Before joining Google, he was a founding employee and Chief Scientist at Endeca, where he developed a faceted search system that has over 250 million users around the world. He designed TunkRank, a robust method for measuring Twitter authority. Daniel has often served as a bridge between academic researchers and industry practitioners. He founded the annual workshops on Human-Computer Interaction and Information Retrieval (HCIR) and has chaired the industry track at ACM SIGIR, the world’s leading conference on information retrieval. Daniel’s book Faceted Search—the first book on faceted search—was published as part of the Morgan & Claypool lecture series. Daniel received a PhD in computer science from Carnegie Mellon University for his work on information visualization. MoreMore

Darnell Clayton

Partner and Technology and UX Lead at threebrick, Atlanta GA USA

For over 10 years, working with companies such as AT&T, Cingular Wireless, IBM, HP, and EzGov, Darnell has designed and developed innovative user experiences for mobile phones, interactive voice response systems (IVRs), and the Web. He is currently focused on developing CCXML, CallXML, and VoiceXML software solutions for small businesses. MoreMore

Delia Rusu

Information Developer at IBM Canada, Toronto Ontario Canada
Social Media Specialist and Blogger at EosGrafx

Delia has over 15 years of experience in technical writing, information architecture, usability, and user assistance. At IBM Canada, she creates documentation for a variety of platforms and users. She also designs and develops user assistance, user interface text, error messages, and context-sensitive Help. Her interests include creative writing, blogging, social media, Web design, and usability. Delia holds a degree in Computer Science. She has served as a volunteer judge for the Society for Technical Communication competition. MoreMore

Devanshi “Nikki” Garg

Chief Operating Officer at Icreon, New York City New York USA

As Chief Operating Officer at Icreon Tech, a New York–based IT consultancy and software solutions firm, Devanshi is esponsible for overall operations, strategic partnerships, and business development. She works closely with Boards of Directors and CEOs of New York–based businesses, startups, and non-profits in defining strategies for leveraging technology to meet their business objectives. MoreMore

Donna Lichaw

Principal at Greatnorthelectric, New York City NY USA

Donna is a product management and UX strategy consultant, advisor, speaker, and educator. She specializes in mobile, tablet, responsive Web, and mobile-first product strategy—getting the best results by helping teams to think big by starting small. Donna has worked with a variety of businesses around the world, from startups to nonprofits to established Fortune-500 companies such as Seamless, Citi, Bloomberg, Apartment Therapy, WNYC, Atlantic Records, The New School, and Nerve.com. She has previously taught at Parsons The New School for Design and Northwestern University and currently teaches at NYU and General Assembly in New York City. MoreMore

Eric Reiss

Chairman and CEO, The FatDUX Group, Copenhagen Denmark

Eric’s company, the Copenhagen-based FatDUX Group ApS, designs online and offline interactive experiences and has offices and associates in over a dozen countries worldwide. The author of Practical Information Architecture, Web Dogma '06, and Usable Usability, Eric has also contributed to several other books and publications, including Designing Web Navigation and Pervasive Information Architecture, and has added his commentary to the online Encyclopedia of Human-Computer Interaction. Eric was President of the Information Architecture Institute for two terms and is the current Chair of the European Information Architecture Summit. He is active on the information architecture, usability, user experience, and service design scenes. MoreMore

Garett Dworman

Senior Consultant at Tec-Ed Inc., San Francisco CA USA

Tec-Ed specializes in knowledge-management analysis and design. Garett has over ten years of experience in product and user interface design for firms ranging from established financial institutions to high-tech startups. Garett has published extensively on how people and organizations disseminate, access, and consume information. He holds a Ph.D. in Decision Sciences from The Wharton School of the University of Pennsylvania. MoreMore

Isabelle Peyrichoux

Senior Customer Insights Researcher at Yahoo!, Sunnyvale CA USA

With a passion for exploring users’ mental models and more than seven years working in user experience in the United States, Canada, France, and the United Kingdom, Isabelle specializes in user research. Isabelle works for Yahoo!, in Silicon Valley, where she conducts all kinds of lab and field studies to inform product strategy and design. With two certificates in psychotherapy, she has endeavored to integrate her knowledge of psychotherapy and psychology into her practice as a user researcher and thereby contribute new approaches to the field of user research. Isabelle has a Masters degree in Information Science from the Conservatoire National des Arts et Métiers, in Paris, France. An engaging speaker, Isabelle has given presentations and workshops for professional associations and conferences. At the IA Summit, in 2006, she spoke about her experience conducting an international needs analysis across North America, Europe, and Africa. MoreMore

Jaimie Sirovich

Search Marketing Consultant at SEO Egghead Inc., Pelham New York USA

Jaimie Sirovich is a search marketing consultant at SEO Egghead. Officially, he is a computer programmer, but he enjoys search marketing and user experience even more. At present, Jaimie is focused on helping clients sell everywhere and achieve multichannel integration with major Web sites such as eBay, Amazon, and even Craigslist. He is the author of Search Engine Optimization With PHP. MoreMore

James Coston

UX Consultant at Foolproof, London UK

James earned a BSc in Psychology and an MSc in Cognitive Neuropsychology, then started working as a UX professional fresh out of university in Nomensa’s graduate scheme. His knowledge of psychology is the pillar on which he’s based his work as a UX consultant. Applying key principles and using his understanding of cognitive processes and social persuasion helps him to drive toward infallible user experiences. James regularly writes articles that teach readers the value of psychology in user experience. His articles have received praise from Smashing Magazine and other online UX magazines. MoreMore

James Kelway

Senior Information Architect at Hello Group A/S, Copenhagen Denmark

James worked for Reed Business Information, a part of Reed Elsevier, for over 8 years, in a variety of roles. While working as a digital art director, he studied for a Masters degree in Design Practice, specializing in UCD techniques. After qualifying, he became an information architect and is responsible for the formulation of the business’s information architecture strategy, its implementation among several teams, and the redesign of several major industry Web sites. MoreMore

Jen Hocko

Senior Usability Specialist at The MathWorks, Natick MA USA

Jen currently works at The MathWorks, where she manages a team that focuses on improving the usability of both custom-built and procured business software. In the past, Jen has been a Web developer, technical writer, and interaction designer at both large and small organizations. She has an M.S. in Human Factors from Bentley University. MoreMore

Joanna Markel

Lead Interaction Designer at Digitas, Detroit MI USA

Joanna has been a user experience designer for twelve years and has worked with companies in the automotive, information, and insurance industries. At Digitas, she partners with clients on agile development projects to create innovative and usable experiences. Prior to joining Digitas, Joanna headed the agile User Experience Design team at ProQuest, a company in Ann Arbor that develops Web-based research tools for libraries. Joanna holds an M.S.I. in HCI and contributed to the design and development of the IA Library for the IA Institute. MoreMore

Joe Lamantia

User Experience Lead at Endeca, Boston MA USA

A veteran architect, consultant, and designer, Joe has been an active member and leader in the UX community since 1996. He has crafted innovative, successful user experience strategies and solutions for clients ranging from Fortune 100 enterprises to local non-profit organizations, digital product companies, and social media startups, in a wide variety of industries. Joe is the creator of EZSort, the leading, freely available tool for card sorting, as well as the Building Blocks for Portals design framework. He is also a frequent writer and speaker on topics including future directions in user experience; the intersection of business, culture, and design; and systems thinking. Joe is currently based in New York, working as a UX strategy consultant for the enterprise architecture group of a global IT services firm. MoreMore

Joe Sokohl

Director of Global User Experience at Keane Inc., Richmond VA USA

Joe has more than 15 years of experience in user experience-related fields. He has concentrated on crafting excellent user experiences, using information architecture, interaction design, writing, and user research. At Keane, Joe acts as an advocate for user experience consulting: information architecture, user research, interaction design, and usability evaluation, along with visual design and Web design. He manages the careers and education of 35, mostly offshore, information architects, visual designers, technical writers, and Web developers, mentoring them in skills competency, along with general business consulting practices. He also evangelizes best practices in UX among both internal and external clients. Previously, Joe held UX positions in Hamburg, Germany; Richmond, VA; Chicago, IL; and Durham, NC. Once upon a time, he’s also been a soldier, a cook, a radio DJ, a road manager, a teacher, and a reporter. MoreMore

Joel Grossman

VP of Technology at Leapfrog Online, Chicago IL USA

Joel Grossman was formerly the Managing Principal of Pivotal Click, a user experience research, design, and innovation firm that focuses on helping clients identify the moments of truth for their digital products and services. Prior to forming Pivotal Click, Joel built the Interactive Branding practice for LAGA, a nationally recognized brand design agency. He has held senior UX management positions with Playboy Enterprises and Encyclopedia Britannica. He also led product development for Edventions, a start-up that Edison Schools since acquired. Joel began his career as an independent technology consultant, working on application development and networking projects in the US and Japan. Joel has a master’s degree in political economy from the University of Minnesota and serves as Chicago’s Local Ambassador for UXnet. MoreMore

John Ferrara

Information Architect at Vanguard, Philadelphia PA USA

As an information architect at Unisys, John worked on a team that comprised designers, programmers, and content editors who were responsible for Unisys.com, the corporation’s global Web presence. Before joining Unisys, he was an information architect at the Web consultancies Breakaway Solutions in Philadelphia, Pennsylvania, and iXL in New York City. He holds a B.A. in Communication Arts from Hofstra University and an M.A. in Communication Studies from West Chester University. John is the UXnet Local Ambassador for Philadelphia, is active in PHICHI, the Philadelphia region chapter of the ACM SIGCHI, for which he presented a talk on “HCI Documentation for Web Sites,” and has contributed articles to Interactions and The UPA Voice. In 2005, John organized a major World Usability Day event in Philadelphia, which featured Tom Tullis as its keynote speaker, a demonstration of best practices in usability testing, instant usability reviews of attendees’ Web sites, and a usability museum. MoreMore

Joost Willemsen

Creative Director at LBi Lost Boys, Amsterdam Netherlands

Joost has been an interaction designer since 2000. Working with Lost Boys, he has designed successful solutions for clients like KLM, Postbank, and Nuon. His initial focus was on information architecture, with a preference for big, complex projects. Over the years, his expertise has expanded to encompass interaction design and user experience design. Joost joined Backbase—a leading provider of Ajax software, in Amsterdam—to be in the forefront of Rich Internet Application design. At Backbase, Joost is developing prototypes for RIAs. Clients include ABN AMRO, D-Reizen, and KPN. Joost loves his work as an interaction designer, because it combines analysis, creativity, and client contact. MoreMore

Jordan Julien

Independent UX Strategy Consultant, Toronto Canada

Operating as an independent consultant, Jordan focuses on UX strategy, digital planning, social-media strategy, and SEO (Search Engine Optimization). His recent clients include VISA, RBC, P&G, GE, Telus, Toyota, Coke, Nike, Critical Mass, Proximity, and many others. MoreMore

Judith Wusteman

Lecturer at University College Dublin iSchool, Dublin Ireland

Judith’s current research interests are information architecture, usability, and virtual research environments. She was Principal Investigator on the Science Foundation Ireland project “OJAX++: A Next-Generation Collaborative Research Tool.” She has been involved in development and consultancy for a wide range of digital libraries and heritage projects. Judith earned her PhD in Artificial Intelligence at the University of Exeter. MoreMore

Karen A. Smith

Senior Technical Writer at Autodesk, Manchester NH USA

Karen has nearly 30 years of experience in technical writing, information architecture, instructional design, curriculum development, and training delivery. At Autodesk, Karen designs and develops user assistance, including wiki Help, video tutorials, and self-paced learning courses for building design engineers. She has also developed e-learning courses and taught online classes for a variety of software platforms and users. Karen is a member of the Society for Technical Communication. MoreMore

Kay Corry Aubrey

UX Consultant and Trainer at Usability Resources Inc., Bedford MA USA

With over 20 years’ of experience as a UX consultant and trainer, Kay has worked independently through her own business, Usability Resources, since 2002. She has helped organizations such as iRobot, the Massachusetts Medical Society, and the Broad Institute maximize their competitiveness by evaluating and optimizing the usability of their products. Kay is Editor in Chief of QRCA VIEWS Magazine. She has a Master’s degree in Information Systems from Northeastern University, where she teaches a class in Usability and UI Design within the Healthcare Informatics program. She also has a Masters in Social Work from Boston University and a BA from McGill University, in Montreal. Kay has written many articles on qualitative research for technology and has spoken on this topic both locally and throughout the United States. MoreMore

Keith LaFerriere

Vice President of User Experience at Arnold Worldwide, Boston Massachusetts USA

Keith leads User Experience at Arnold Worldwide, one of the most award-winning advertising agencies in the USA. His passion and persistence in advocating for user-centered design—whether offline or online—enables the achievement of both user experience and ad campaign goals. For over sixteen years, Keith has made interactive environments and complex Web applications easier to use, working for clients such as Carnival, Harvard University, IDC, DHL, Ocean Spray, Huntington Bank, Panasonic, The Bahamas Ministry of Tourism, and many more. MoreMore

Kristina Mausser

Cofounder DIGIA UX Inc. and Follow The UX Leader, Ottawa Ontario Canada

Kris is a content strategist with an extensive background in marketing, communications, and writing. A Web 1.0 veteran, she started one of Canada’s first content strategy consultancies, Digital Word, and was a board member for one of the Caribbean’s largest multimedia agencies. She has worked with clients ranging from Fortune 500 companies to nonprofits and governments both in Canada and abroad. Kris has been interviewed on the subject of Web strategy for both radio and television in Canada and Jamaica and has guest lectured at the University of Technology, the University of Maryland, Algonquin College, and York University. In 2011, she presented at the Internet Marketing Conference in Vancouver, Canada. Kris holds an undergraduate degree in Honours English Language and Literature from Wilfrid Laurier University and diplomas in Web Publishing and E-Business from Centennial College. MoreMore

Laura Caprio

Product Manager at Matrix, Milan Italy

Laura has been active in Web site design since 1998—first as a Web designer, then as a content designer and editor. In 2001, Laura joined the new Information Architecture team at DNM—now Fullsix. Since then, she has been active in information architecture, user-centered design, and usability testing. Currently, Laura is working as a product manager at Matrix, a company in the Telecom Italia Group—the most important telco player in Italy. In her role at Matrix, she is responsible for UX design and information architecture and is the editor of www.alice.it, one of the best-known Web portals in Italy. Laura is co-founder of www.informationarchitecture.it, the first Italian Web site focusing on information architecture and user-centered design. She is also co-author of the book Information Architecture, the only book in Italian on this topic. For the last five years, Laura has been promoting information architecture and user-centered design through articles, courses, and panels at seminars and conferences, including the Italian IA Summit. MoreMore

Laurie Lamar

Senior UX Designer at Industrial Wisdom LLC, Denver CO USA

Laurie Lamar was previously a consulting information architect and interaction designer in Boulder, Colorado, USA. Her clients ranged from Fortune 100 companies to nonprofits, government agencies, and startups. Projects included large marketing and support-oriented Web sites, intranet portals, search engines, custom content-management user interfaces, and complex Web applications. Laurie serves with Karyn Young as a UXnet Local Ambassador for the Denver area. She is also chair of the Rocky Mountain CHI chapter. Laurie’s interests include languages, world travel, and the interstices between disciplines. MoreMore

Leo Frishberg

Product Design Manager in IT at Intel, Portland OR USA

With over 30 years of experience in design—as both a bricks-and-mortar architect and a UX designer—Leo drives highly differentiated and innovative solutions by applying presumptive design throughout the product lifecycle, from ideation to execution. Most recently, as Product Design Manager at Intel, Leo has applied this approach to quickly align hundreds of team members on a shared vision for a mission-critical program. Prior to joining Intel, he worked on the Tektronix Logic Analyzer product line, which generated several patent filings, and spearheaded the vision for and definition of the next generation of instruments. Leo is a CSPO (Certified Scrum Product Owner). For the past 10 years, he has served as both Program Chair and Executive Director for CHIFOO (Computer Human Interaction Forum of Oregon), the Portland Chapter of SIGCHI. MoreMore

Lindsay Ellerby

Account Planner at Critical Mass, Toronto Canada

Lindsay started her career as a content analyst before realizing her true calling as an information architect/interaction designer. She has been involved in projects ranging from interaction design for online applications to information design for product pages to the information architecture of marketing Web sites. She has also worked on financial, home renovation, energy and utility, and automobile Web sites. With a particular interest in pattern-based design, Lindsay was instrumental in creating a robust pattern library for Critical Mass. She is an active member of her local UX community, viewing informal gatherings as the best way to share ideas and inspiration. MoreMore

Lis Hubert

Independent Consultant at Hubert Experience Design, New York NY USA

As an independent consultant based in New York City, Lis helps to bring understanding to businesses of all sizes, ensuring that their products and services meet both business and user needs and making them both successful and enjoyable to use. Her consulting business has served clients such as ESPN Mobile, espnW, and ViacomMedia Networks, improving their brand and product experiences. Lis is a frequent contributor to the UX community’s knowledge and serves on the advisory board for Future Insights. In addition to the work that Lis does behind the scenes, you’ll also find her speaking and writing about her experiences in the field, in cities ranging from New York to Prague. MoreMore

Louis Rosenfeld

Publisher at Rosenfeld Media
Information Architect at Louis Rosenfeld LLC, New York NY USA

Lou is an independent consultant and entrepreneur, whose latest startup, Rosenfeld Media, will publish books for UX professionals. He holds a Masters in Information and Library Studies and was instrumental in establishing the field of information architecture. At Argus Associates, a stellar IA consulting firm Lou co-founded in 1991, he was president and lead information architect on projects for such clients as AT&T, Borders Books & Music, Chrysler Corporation, Dow Chemical, and SIGGRAPH. With Peter Morville, Lou co-authored the best-selling book, Information Architecture for the World Wide Web, which has become a standard text for many graduate-level classes. In 1993, he founded the Argus Clearinghouse, a popular Internet research service. Lou is a popular speaker and writer who has presented at CHI, COMDEX, Intranets, and various Web design conferences, done speaking tours, and contributed columns to CIO, Internet World, and Web Review magazines. Lou is co-founder and past board member of the Information Architecture Institute (IAI). He played a leading role in organizing and programming the first three IA conferences—the 2000 and 2001 ASIS&T Summits and ACIA 2000—and still serves on the Summit’s program committee. Lou is a co-founder of UXnet and leads its Local Ambassadors and has served on the advisory boards for Content Management Professionals, AIGA ED, and IxDA. MoreMore

Luke Chambers

Cofounder at Experia Digital, Melbourne Australia

Cofounder at UX Mastery

General tinkerer, Web tailor, user-centred design soldier, and tall-ship sailor, Luke is one half of the founding partnership behind UX Mastery. He learned his collaborative, visual thinking, and storytelling skills while studying filmmaking at the Victorian College of the Arts. Luke has worked in the Web industry since his first startup in 1999 and came across user-centered design while himself participating in a usability testing session for Sensis. He has since championed UX design, both on small guerilla projects and at large companies like Penguin Books Australia. Luke consults through his agency Experia Digital. He enjoys sailing tall ships, writing retro detective fiction, and creating lists—lots of lists. Throughout each day, Luke listens, sketches, tells stories, and explains to people the why of the design that happens behind the visuals. He lives in a tumbledown farmhouse in Melbourne with his wife and has two chooks. MoreMore

Margie Coles

Independent UX Consultant at PageSolutions Inc., Seattle WA USA

Margie is an independent consultant with 20 years of experience simplifying and streamlining systems involving content, enterprise data, customer interactions, and workflows. She has worked with Microsoft, the Gates Foundation, Office Depot, Laplink.com, the Seattle Times, and numerous smaller companies in the Seattle area. Her current passion is combining the business sensibility of Lean Startup with sensible UX to promote software development and business cultures that are realistic, pragmatic, customer-empathetic, and profitable. She especially enjoys simplifying the complex and studying complicated systems to envision simpler design patterns for them. Margie holds a Certificate in Software Product Management from the University of Washington, a Master’s degree in Speech-Language-Communications from the University of Minnesota, and a Bachelor’s degree in Cognitive Psychology from the University of California, Santa Cruz. MoreMore

Matt Rintoul

Co-founder at Say Yeah!, Toronto Ontario Canada

Long recognized as a leading user interface designer in Toronto, Matt is particularly adept at finding those key insights that move a product from concept to a great user experience. Over the past 15 years, his design work has run the gamut from financial services to sports, publishing to productivity. Matt has worked for clients large and small, across devices of all shapes and sizes, and particularly enjoys bringing new products to market. Highlights of his design career include theScore, Virgin Mobile, Microsoft, and too many great startups to mention. MoreMore

Matthew C. Clarke

Independent UX Consultant, Sydney Australia

Matthew’s 26 years in information technology include time in the trenches as a programmer, 10 years as a university lecturer in Australia and South Africa, technical writing, user interface design, and product management. During the past decade, Matthew worked with CorVu Corporation—later acquired by Rocket Software—as VP of Information Architecture, GM of Asia-Pacific, and Global Head of CorVu Product Development. MoreMore

Mike Myles

Principal User Experience Designer at Continuum Managed Services, Manchester NH USA

A software designer since the mid-90s, Mike has worked with teams who were responsible for creating a wide range of Web and rich-client applications serving many varied industries. Before joining Continuum Managed Services, he was a key contributor to design efforts at Autodesk, Oracle, Unica (IBM), Chordiant (PegaSystems), and Bowstreet (IBM). Mike studied electrical engineering and computer science prior to cultivating a career in software design. He is an active member of IxDA, ACM, and the local New Hampshire and Boston chapters of UPA. When not busy improving product user experiences, Mike is an avid performing musician and songwriter. MoreMore

Nathaniel Davis

Director of Information Architecture at Prudential Financial

Founder and Curator of DSIA Research Initiative and DSIA Portal of Information Architecture, Franklin Park NJ USA

Nate is a practitioner, researcher, and theorist on the subject of information architecture. His theoretical interests include the general nature and catalysts of information behavior and its impact on human-to-computer interactions within the domain of information technology. Working in Web design and development since 1994, with a focus on UX design and marketing throughout most of his career, Nate began practicing information architecture in the late ’90s, then identified information architecture as his primary area of interest in 2006. In April 2010, Nate launched the DSIA Research Initiative and the DSIA Portal of Information Architecture as a way to advance insights into information architecture and offer resources to practitioners and the general public. MoreMore

Niranjan Jahagirdar

Technical Editor at VMware, Bangalore India

At VMware, Niranjan ensures the content that writers from various geographies create conforms to VMware standards. In addition to mentoring writers, he works with them to provide feedback on user interfaces to various product development teams. Niranjan also runs a network for graphic designers and Web designers called Papertree Studios. MoreMore

Noriko Osaka

Principal at Crossfrontier Ltd., Tokyo Japan

Noriko is an experienced Web professional and UX specialist with both a technical and a business background. She founded Crossfrontier to provide UX research and information architecture services. Formerly, as a usability consultant, she provided strategic Web consultations and Web directions to globally renowned companies. She was also Web Director at a major Web integrator in Japan. Noriko participates in UXPA-Asia initiatives whose goal is to promote UX concepts throughout Asia. MoreMore

Patrick Kennedy

Senior Experience Architect at News Digital Media, Sydney Australia

Patrick has over 10 years of experience in the digital media and Web industries, and his expertise covers many areas, including information architecture, ethnographic and design research techniques, and best practice Web design and development. Over the years, Patrick has advised a wide range of clients, across private and public sectors, both in Australia and the United Kingdom. Patrick is a member of the Sydney chapter of the Usability Professionals’ Association (UPA), the Computer-Human Interaction Special Interest Group of Australia (CHISIG), the Web Standards Group (WSG), the Australian Interactive Media Industry Association (AIMIA), the Web Industry Professionals Association (WIPA), and the Information Architecture Institute (IAI), as well as several smaller special interest groups. Patrick holds a degree in Computer Systems Engineering from the University of Technology, Sydney. MoreMore

Peter Bogaards

Founder at Bogieland, Amsterdam Netherlands

With almost 20 years of experience in information design, information architecture, and user-centered design, Peter is a recognized leader in the international information design community. Prior to founding BogieLand, he worked for the InfoDesign & Usability Group of Razorfish Europe and was information and user interface designer at Informaat. He was responsible for the design of intentional user experiences, including user interfaces, site architectures, navigation, and usability for clients such as eBay, Elsevier Science, IBM, Nissan, and Vodafone. MoreMore

Peter Hornsby

Web Design and UX Manager at Royal London
Reading Berkshire UK

Peter has been actively involved in Web design and development since 1993, working in the defense and telecommunications industries; designing a number of interactive, Web-based systems; and advising on usability. He has also worked in education, in both industry and academia, designing and delivering both classroom-based and online training. In his role as Web Design and UX Manager at Royal London, Peter is responsible for the user experience of consumer sites; working with business analysts, testers, and developers; setting standards for user experience; and promoting a user-centered design process within the business. Peter has a PhD in software component reuse and a Bachelors degree in human factors, both from Loughborough University, in Leicestershire, UK. He has presented at international conferences and written about reuse, eLearning, and organizational design. MoreMore

Peter Morville

President at Semantic Studios, Ann Arbor MI USA

Peter is a pioneer of the fields of information architecture and user experience. His best-selling books include Information Architecture for the World Wide Web, Ambient Findability, Search Patterns, and Intertwingled (2014). He advises such clients as AT&T, Cisco, Harvard, IBM, Macy’s, the Library of Congress, and the National Cancer Institute. His work has been covered by Business Week, The Economist, NPR, and The Wall Street Journal. MoreMore

Rich Blackwell

Art Director at Metia, Seattle WA USA

With 16 years of experience in marketing and advertising, Rich combines his extensive design skills with his ability to understand client objectives and develop effective strategies to meet their goals. He specializes in brand development, print and Web advertising campaigns, marketing collateral, and Web site design. Rich has delivered compelling designs for clients such as Microsoft, Expedia, LG Electronics, and Casio. MoreMore

Ritch Macefield

Owner of Ax-Stream, London UK

Ritch has worked in UX design since 1995. He has a BA with Honours in Creative Design, an MSc with Distinction in IT-Computing, and a PhD in Human-Computer Interaction (HCI) from Loughborough University’s HUSAT (HUman Sciences and Advanced Technology) Institute. Ritch has lectured at the Masters level in five countries—on user-centered design, UX design, usability engineering, IT strategy, business analysis, and IT development methodology. He also has numerous internationally recognized qualifications in IT-related training and education. He has published many HCI articles and was on the editorial team for the Encyclopedia of HCI (2007). Ritch has led major UX design and user-centered design projects at Bank of America, Vodafone, Thomson-Reuters, and Dell Computers. His international experience spans 15 countries. Ritch presently heads Ax-Stream, an approved Axure training partner. His work currently encompasses Axure training, advanced Axure prototyping, usability and acceptability testing of early conceptual prototypes, coaching and mentoring of senior UX designers, and strategic UX work—integrating UX design and user-centered design into agile development methods and moving organizations from second and third generation to fourth generation prototyping methods. MoreMore

Ron Gagnier

User Experience Designer at IBM, Ottawa Ontario Canada

Ron Gagnier has been a UX designer for 14 years. He earned a BSc. from Carleton University’s Human Oriented Technology lab and developed his design and research skills both as a consultant and as a team member within numerous technology firms, including Nortel, Macadamian, Halogen Software, and IBM. Over the years, Ron has worked in many roles, including usability specialist, interaction designer, user researcher, and information architect. He is a member of UPA and CapCHI, and involved in the Ottawa Usability Consortium. When he is not working on a challenging design problem, Ron is a guest lecturer at Algonquin College, where he teaches design and usability. MoreMore

Ryan Bell

User Interface Software Team Lead at EffectiveUI, Denver CO USA

At EffectiveUI, Ryan leads development teams in creating custom applications that improve digital interactions and enhance engagement with a company and its brand. His teams build user experiences that delight both clients and their customers. He has more than eight years of experience in IT delivery and support. In addition to software development, Ryan has worked in information architecture, data visualization, and usability research. Ryan completed his B.A. at the University of Denver, with a double major in Digital Media Studies and Spanish. MoreMore

Sam Ng

Founder and Director at Optimal Usability and OptimalSort, Wellington New Zealand

As a co-founder and Director of the consultancy Optimal Usability and a passionate generalist, Sam has been involved with over 100 usability and design projects with clients in such diverse domains as government, ecommerce, education, finance, telecommunications, and not-for-profits. With a desire to practice what he preaches, Sam recently led a small team to design and develop the online card sorting tool, OptimalSort. Built on a modest budget and with limited resources, OptimalSort is now being used by hundreds of leading companies and Web professionals worldwide. MoreMore

Serena H. Rosenhan

Manager, User Experience Design at ProQuest, Ann Arbor MI USA

Serena manages a large team of UX designers at ProQuest. She has helped to define agile development processes that keep user-centered design at the forefront. With over 12 years of experience as an information architect and UX designer, Serena has helped design Web sites and Web applications for high-profile companies in many industries. To inform this work, she has conducted many types of user research, including interviews, surveys, usability tests, and contextual inquiries. She holds a PhD from Miami University in Rhetoric and Composition, with a specialization in Professional/Technical Communication and audience analysis. MoreMore

Sharon Harper

Independent User Experience Consultant, Canton Ohio USA

As a consultant, Sharon focuses on the information architecture aspect of user experience design. She is passionate about the information-seeking success of users across a range online platforms. Sharon holds an M.S. in Information Architecture & Knowledge Management—now User Experience Design—and an M.L.S. from Kent State University, and is an active member of several online UX and usability groups and the Northeast Ohio chapter of UPA. She writes about UX education, the usability landscape, and the structure and design of information. MoreMore

Shazeeye Kirmani

Senior Usability Engineer, San Francisco CA USA

Shazeeye translates customer needs into delightful online experiences, addressing changing market dynamics while maximizing profit. She thrives at the intersection of technology and marketing. Shazeeye received her M.S. in Human Factors from the State University of New York at Buffalo in 2004. She recently earned her MBA at The Paul Merage School of Business at UC Irvine. Prior to starting her latest course of study, she was a Senior Usability Engineer at Infosys Technologies, Limited, India. Some of the clients she has worked for include Fidelity Investments, CVS Pharmacy, Walmart, and Wells Fargo. MoreMore

Shean Malik

User Experience Consultant at Entropii, London UK

Shean has over five years of industry experience and, for the past two years, has been working for Entropii as a User Experience Consultant. His work there involves user research, journey mapping, and wireframing. Prior to working for Entropii, he worked for Zabisco as an Information Architect and ran his own usability-testing company, Think Usability. His educational background includes earning an MSc in Interactive Systems at University of Nottingham and a BSc in Information Systems at Nottingham Trent University. MoreMore

Steve Psomas

Interaction Designer / UI Product Manager at Workday, San Francisco Bay Area CA USA

Specializing in Web application design and UI product management, Steve has eight years of experience in UX design and four years in UI component engineering at Workday, Responsys, Neoforma, Intuit, Clear Ink, and Maus Haus. He is currently responsible for managing UI requirements and interaction design at Workday. Steve has developed and presented an audio conference on Rich Interaction Design. In his work as a designer, he draws inspiration from his prior experience as a technical writer and teacher. Steve graduated from the University of San Diego with a B.A. in English. He is a member of UPA and SIGCHI. MoreMore

Steven Hoober

President of 4ourth Mobile, Mission Kansas USA

For all of his 15-year design career, Steven has been documenting design process. He started designing for mobile full time in 2007 when he joined Little Springs Design. Steven’s work includes Designing by Drawing: A Practical Guide to Creating Usable Interactive Design, the O’Reilly book Designing Mobile Interfaces, and an extensive Web site providing mobile design resources to support his book. Steven has led projects on security, account management, content distribution, and communications services for numerous products, in domains ranging from construction supplies to hospital record-keeping. His mobile work has included the design of browsers, ereaders, search, Near Field Communication (NFC), mobile banking, data communications, location services, and operating system overlays. Steven spent eight years with the US mobile operator Sprint and has also worked with AT&T, Qualcomm, Samsung, Skyfire, Bitstream, VivoTech, The Weather Channel, Bank Midwest, IGLTA, Lowe’s, and Hallmark Cards. He is currently User Experience Architect with diesel engine maker Cummins, in addition to running his own interactive design studio at 4ourth Mobile MoreMore

Tal Bloom

UX Consultant at Stamford Interactive, Melbourne Australia

In 2001, Tal began scoping and designing digital projects and enthusiastically embraced the shift to user-centred design because it more naturally incorporates the values of empathy, optimism, and ethics. He has worked primarily for consultancies, both as a consultant and as a manager, but also on the client side. His projects have primarily involved Web site and online system requirements analysis and interaction design, but also business strategy, brand creation, process improvement, and market research for a mix of corporate, government, and not-for-profit clients. Tal especially takes pleasure in weaving many little innovations into a technically graceful solution that empowers users and delights his clients. Tal holds a Bachelor of Engineering (Electrical, First Class Honours) from N.S.W. University. MoreMore