Interaction Design
Afshan Kirmani
A UX professional since 2006, Afshan has worked on Web sites, applications, hand-held devices, retail kiosks, and cross-channel experiences. At Global Dawn, her projects include social media, behavioral design, analytics, applications that leverage personalized content, and user experiences that optimize customer retention and give clients more opportunities to drive sales. Her clients have included HSBC, Wells Fargo, Sony, Dolby, PepsiCo, Nokia, Unilever, and Kingfisher. Applying her knowledge across industries, Afshan has worked in domains such as banking, insurance, consumer goods, manufacturing, travel, transportation, media and entertainment, ecommerce and retail, health, education, and social networking. Afshan has a Master’s Degree in Human Computer Interaction and Ergonomics from University College London (UCL). She believes it is essential to connect with other experts in the global UX community and has contributed to talks at HCI and UPA meetings. In addition to writing for UXmatters, she has written for Boxes and Arrows and Human Factors and Ergonomics.
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Specialties: Information Architecture | Interaction Design | Usability
Ahmed Riaz
Ahmed is an interaction and industrial designer with a background in design research, expertise in visual thinking, and a passion for making objects that dissolve into behavior. His past design experiences include time spent as a design researcher for Gulfstream Aerospace, honing his skills as a professional napkin sketcher for the visual thinking company XPLANE, and reinventing ecommerce for the Internet pioneer eBay. He is currently studying for an MBA in Design Strategy at California College of the Arts.
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Specialties: Consulting | Industrial Design | Information Design | Interaction Design | UX Strategy | User Research
Amit Pande
At HP R&D in Bangalore, Amit leads a multidisciplinary User Experience and Front-End Design Studio. He has over 10 years of experience, including leadership roles in experience design, product innovation, and marketing at HP, Yahoo!, Oracle, PeopleSoft, and Spire, a Talent Intelligence startup. Amit has been instrumental in organizing various innovation and UX events in India, including the NASSCOM Product Conclave 2011, several World Usability Days, and Doors of Perception. He holds an MS in Engineering with a focus on HCI and Decision Support from the University of Minnesota, Twin Cities.
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Specialties: Brand Strategy | Interaction Design | UX Development | UX Management | UX Strategy
Andy Polaine
In addition to working as an interaction designer, service design researcher, and writer, Andy is a lecturer and research fellow in service design at Lucerne University of Applied Arts and Sciences in Switzerland. Formerly, Andy was a producer at Razorfish in the UK. He next moved to Australia, where he started the interactive department of the visual effects company Animal Logic. He was also a senior lecturer in interactive media at the College of Fine Arts, The University of New South Wales, Sydney, and head of the School of Media Arts. Andy has also been a guest professor at the Bauhaus University in Weimar. He recently completed his PhD, exploring interactivity and play, has published more than 160 articles and papers as a journalist and academic, and is coauthor of Service Design: From Insights to Implementation, published by Rosenfeld Media.
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Specialties: Consulting | Interaction Design | Service Design | UX Education & Training
Anirban Basu Mallik
At Capgemini, Anirban is specializing in user interface design and information visualization for banking and financial services clients. Previously, as Senior Graphic Visualizer and User Experience Designer at Content and Design Services, Cognizant Technology Solutions, Anirban worked on projects spanning UX strategy, visual design, branding, creative writing, graphic design, user research, information architecture, interaction design, and design documentation. Prior to joining Cognizant, Anirban was Creative Head of Corporate Communications, at the Centre for Development of Advanced Computing (C-DAC). Anirban holds a Bachelor’s degree in Architecture and is a Human Factors International Certified Usability Analyst (CUA). He is also a member of IxDA and HCI India.
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Specialties: Brand Strategy | Information Architecture | Information Design | Interaction Design | UX Strategy | Visual Design
Baruch Sachs
With over 12 years of experience leading and participating in successful efforts to improve user experience across various industries, Baruch has a developed a wide range of skills in the areas of interaction design, user interface development, and product management. For the past 5 years, he has developed and led the global user experience team at Pegasystems and serves as the principal end-user advocate for the Pegasystems Services organization in the delivery of user interface design and user experience to customers and partners.
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Specialties: Consulting | Human Factors | Interaction Design | UX Management | Visual Design
Carissa Demetris
Principal User Experience Designer at ProQuest, Ann Arbor MI USA
Carissa has over eight years of professional experience in user experience design and four years of experience working in agile development environments. Working with companies in the healthcare, transportation, Web design, and software industries, she has successfully collaborated with clients to improve product design and increase user adoption in the marketplace. Carissa’s broad experience working with agile UX design has enabled her to mentor her fellow colleagues on adapting their methods to effectively produce agile deliverables.
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Specialties: Consulting | Interaction Design | Usability | User Interface Design
Corrie Kwan
As a user experience analyst at the IBM Toronto software laboratory, Corrie often works with users from different continents, doing all kinds of user research from requirements gathering to design validation. Her work also involves defining usage scenarios and designs for modeling tools and Web applications. She graduated from the University of Waterloo with a Bachelor’s in Mathematics, majoring in Computer Science.
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Specialties: Interaction Design | User Research
Dan Saffer
Founder and Principal at Kicker Studio,
San Francisco CA USA
Since 1995, Dan has designed products—including devices, software, and Web sites—and services that millions currently use every day. He has led projects for large organizations like Nokia and Time Warner and startups such as Ning and Foxmarks. His design innovations have received several patents. An internationally recognized thought leader and acclaimed speaker and author, Dan wrote the best-selling book Designing for Interaction, which one reviewer called “a bookshelf must-have for anyone thinking of creating new designs,” and Designing Gestural Interfaces. He has spoken at conferences and taught workshops on interaction design all over the world. His writings on design have appeared in BusinessWeek, Vitamin, and Boxes and Arrows. Dan was a founding Director of the Interaction Design Association (IxDA) and is also a member of AIGA and IDSA. He has a Masters of Design in Interaction Design from Carnegie Mellon University.
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Specialties: Consulting | Interaction Design
David Heller Malouf
A leader in the interaction design community, with a passion for evangelizing and teaching interaction design, Dave is currently Professor of Interaction Design in the Industrial Design Department of the Savannah College of Art & Design (SCAD). Previously, he was a Senior Interaction Designer for Motorola Enterprise Mobility, where he designed user interfaces for desktop, Web, and embedded software and hardware. Motorola was the last stop in his 15-year journey practicing interaction design, information architecture, and user interface design, working primarily in the enterprise space. Dave led the founding of the Interaction Design Association (IxDA) and was its first Vice President. In 2008, he co-chaired Interaction 08, in Savannah. He frequently writes, speaks at conferences, and teaches workshops on topics relating to interaction design.
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Specialties: Interaction Design | UX Education & Training
Elizabeth Bacon
Chief Design Officer at Devise LLC, Portland OR USA
Liz discovered her calling in 1999, when she joined Cooper as an interaction designer. As a Cooper consultant, she performed ethnographic research, developed personas, and delivered innovative interaction design solutions. She worked on projects in a wide range of domains, from consumer-oriented Web sites to enterprise resource planning systems to blue-sky designs for office telephones. As a supervising/principal designer with a theoretical bent, she also helped advance Cooper’s methodology and practice. From 2002–2006, Liz worked in technology product planning at St. Jude Medical—a Fortune 100 company that develops implantable medical devices for cardiac rhythm management—where she led UX design for complex software systems. Her elegant yet friendly user experiences improved clinicians’ ability to provide good patient care. A resident of Portland, Oregon, Liz is the IxDA Local Coordinator and is active in CHIFOO (ACM SIGCHI). She is also on the IxDA Board of Directors.
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Specialties: Interaction Design | UX Design
Eric Berkman
At PlayAble, Eric develops innovative digital solutions and strategies for Aksorn ACT, Thailand’s largest educational publishing company. He leads a multidisciplinary, collaborative, and dynamic team that excels in design thinking and user-centered design practices. With over 12 years of experience in design and education, Eric has worked on UX design solutions for AT&T, Sprint, Vodafone, Virgin Mobile Australia, University of New South Wales, and the Sydney TAFE Institute. His expertise and interests focus on implementing and teaching user-centric, participatory design approaches with the goal of creating meaningful individual, social, and cultural interactions. Eric is coauthor of the O’Reilly book Designing Mobile Interfaces. He has a bachelor’s degree in Design and a Masters in Interaction Design from the University of Kansas.
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Specialties: Interaction Design | UX Design | UX Strategy | User Research
Eric Reiss
Chairman and CEO, The FatDUX Group, Copenhagen Denmark
Eric’s company, the Copenhagen-based FatDUX Group ApS, designs online and offline interactive experiences and has offices and associates in over a dozen countries worldwide. The author of Practical Information Architecture, Web Dogma '06, and Usable Usability, Eric has also contributed to several other books and publications, including Designing Web Navigation and Pervasive Information Architecture, and has added his commentary to the online Encyclopedia of Human-Computer Interaction. Eric was President of the Information Architecture Institute for two terms and is the current Chair of the European Information Architecture Summit. He is active on the information architecture, usability, user experience, and service design scenes.
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Specialties: Brand Strategy | Consulting | Information Architecture | Information Design | Interaction Design | UX Design | UX Strategy | Usability
Erico Fileno
Throughout his career, Erico has worked to align design with strategic
perspectives. He has pioneered the field of interaction design in Brazil,
serving as an evangelist and leading the way in promoting the discipline’s
relevance to business. On this path, Erico has coordinated an international-level
postgraduate program in Human-Centered Design and has been involved in many project implementations in this field. Since 1995, his goal has been to design products and services with good user experiences by looking at them through a human-centered lens. He is a local leader of IxDA and SDN (Service Design Network)..
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Specialties: Interaction Design | Service Design | User Research
Erin Walsh
During her twelve years of experience working in user-centered design, Erin has often found herself in a teaching role, evangelizing usability and the user experience. Early in her career in Web development, she was responsible for all aspects of development, from requirements gathering to deployment. More recently, Erin has had the opportunity to focus on user behavior and experience design. When she is not analyzing her toddler’s interactions with digital applications, she continues her work evangelizing user experience to Web design and interactive media students. She has an M.S. in Interactive and New Communication Technologies from Florida State University.
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Specialties: Interaction Design | UX Design | Usability
Garett Dworman
Tec-Ed specializes in knowledge-management analysis and design. Garett has over ten years of experience in product and user interface design for firms ranging from established financial institutions to high-tech startups. Garett has published extensively on how people and organizations disseminate, access, and consume information. He holds a Ph.D. in Decision Sciences from The Wharton School of the University of Pennsylvania.
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Specialties: Consulting | Information Architecture | Interaction Design | UX Design
George Olsen
Lead User Experience Designer at Shutterfly Inc
Principal at Interaction by Design LLC, San Francisco Bay Area CA USA
George has more than 10 years of experience doing award-winning design work for a variety of companies—from dotcom startups to Hollywood studios such as Disney to Fortune 500 companies, including Nestle Transamerica and The Capital Group, and to Internet giants such as Yahoo!, where he was the interaction designer for Yahoo! Search. For the past two years, George has headed his own user experience consultancy. He has also taught at UCLA Extension, spoken at numerous conferences, and written articles about user experience design. Back when George had a hands-on role in crafting Web sites, he co-founded The Web Standards Project, a grassroots coalition of Web developers who sought to ensure browser-makers fully supported HTML, CSS, and other Web standards that help make the Web accessible to all. He was also a co-founder of both Boxes and Arrows, a peer-written online journal about user experience issues, and UXnet, a group seeking to make connections between people, resources, and UX organizations. Recently, DevSource™ featured George in its series of video interviews with experts in the field of software and Web development, “Great Minds in Development.”
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Specialties: Consulting | Interaction Design | UX Design
Greg Nudelman
Principal at DesignCaffeine Inc.
Pleasanton CA USA
Founder of the San Francisco Bay Area UX design consultancy DesignCaffeine, Greg is widely recognized as an experience design and user research expert, specializing in search, social networking, business dashboards, and process redesign for mobile and Web platforms. Greg has published over 30 articles and speaks regularly to audiences around the world about how to design intuitive and elegant systems that improve the quality of people’s lives while creating abundant ROI. He has led design projects for Fortune 500 companies and creative startups.
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Specialties: Consulting | Interaction Design | UX Design | UX Strategy | User Interface Design | User Research
Isabelle Peyrichoux
With a passion for exploring users’ mental models and more than seven years working in user experience in the United States, Canada, France, and the United Kingdom, Isabelle specializes in user research. Isabelle works for Yahoo!, in Silicon Valley, where she conducts all kinds of lab and field studies to inform product strategy and design. With two certificates in psychotherapy, she has endeavored to integrate her knowledge of psychotherapy and psychology into her practice as a user researcher and thereby contribute new approaches to the field of user research. Isabelle has a Masters degree in Information Science from the Conservatoire National des Arts et Métiers, in Paris, France. An engaging speaker, Isabelle has given presentations and workshops for professional associations and conferences. At the IA Summit, in 2006, she spoke about her experience conducting an international needs analysis across North America, Europe, and Africa.
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Specialties: Information Architecture | Interaction Design | Usability | User Research
James Kelway
James worked for Reed Business Information, a part of Reed Elsevier, for over 8 years, in a variety of roles. While working as a digital art director, he studied for a Masters degree in Design Practice, specializing in UCD techniques. After qualifying, he became an information architect and is responsible for the formulation of the business’s information architecture strategy, its implementation among several teams, and the redesign of several major industry Web sites.
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Specialties: Information Architecture | Interaction Design | UX Strategy | User Interface Design
Janet M. Six
Principal at Lone Star Interaction Design,
Dallas/Fort Worth TX USA
As Principal of Lone Star Interaction Design in Dallas, Texas, Dr. Janet M. Six helps companies design easier-to-use products within their financial,
time, and technical constraints. For her research in information visualization, Janet was awarded the University of Texas at Dallas Jonsson School of Engineering Computer Science Dissertation of the Year Award. She was also awarded the prestigious IEEE Dallas Section 2003 Outstanding Young Engineer Award. Her work has appeared in the Journal of Graph Algorithms and Applications and the Kluwer International Series in Engineering and Computer Science. The proceedings of conferences on Graph Drawing, Information Visualization, and Algorithm Engineering and Experiments have also included the results of her research. Janet is the Managing Editor of UXmatters.
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Specialties: Brand Strategy | Consulting | Interaction Design
Jen Hocko
Jen currently works at The MathWorks, where she manages a team that focuses on improving the usability of both custom-built and procured business software. In the past, Jen has been a Web developer, technical writer, and interaction designer at both large and small organizations. She has an M.S. in Human Factors from Bentley University.
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Specialties: Information Architecture | Interaction Design | UX Strategy | Usability
Jin Li
At the IBM Toronto software laboratory, Jin’s work as a user experience lead encompasses the full software design lifecycle from user requirements gathering to beta testing. In particular, he gathers, analyzes, and translates user requirements and usage scenarios into software and user interaction designs for application development tools and Web applications. Jin holds a Masters of Science in Computer Science, with a Human-Computer Interaction option, from the University of Toronto. He is a member of ACM and UPA.
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Specialties: Interaction Design | UX Strategy | User Research
Joanna Markel
Lead Interaction Designer at Digitas, Detroit MI USA
Joanna has been a user experience designer for twelve years and has worked with companies in the automotive, information, and insurance industries. At Digitas, she partners with clients on agile development projects to create innovative and usable experiences. Prior to joining Digitas, Joanna headed the agile User Experience Design team at ProQuest, a company in Ann Arbor that develops Web-based research tools for libraries. Joanna holds an M.S.I. in HCI and contributed to the design and development of the IA Library for the IA Institute.
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Specialties: Information Architecture | Interaction Design | UX Design | UX Management | Usability
Joe Sokohl
Joe has more than 15 years of experience in user experience-related fields. He has concentrated on crafting excellent user experiences, using information architecture, interaction design, writing, and user research. At Keane, Joe acts as an advocate for user experience consulting: information architecture, user research, interaction design, and usability evaluation, along with visual design and Web design. He manages the careers and education of 35, mostly offshore, information architects, visual designers, technical writers, and Web developers, mentoring them in skills competency, along with general business consulting practices. He also evangelizes best practices in UX among both internal and external clients. Previously, Joe held UX positions in Hamburg, Germany; Richmond, VA; Chicago, IL; and Durham, NC. Once upon a time, he’s also been a soldier, a cook, a radio DJ, a road manager, a teacher, and a reporter.
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Specialties: Consulting | Information Architecture | Interaction Design | UX Design | UX Management | User Research
Jon Kolko
Associate Creative Director at frog design and Director of Austin Center for Design, Austin TX USA
Founder and Director of Austin Center for Design, an educational institution in Texas, Jon was previously a Professor of Interaction and Industrial Design at the Savannah College of Art and Design, where he was instrumental in shaping the Interaction and Industrial Design undergraduate and graduate programs. He has worked extensively in the professional world of interaction design, solving the problems of Fortune 500 clients. Jon’s work has encompassed the worlds of consumer electronics, mobile, Web, supply-chain management, demand planning, and customer-relationship management, and he has worked with clients such as AT&T, HP, Nielsen, Bristol-Myers Squibb, Ford, IBM, Palm, and other leaders of the Global 2000. The underlying theme of these projects: the creation of solutions that are useful, usable, and desirable. Jon’s present research investigates the process of design, with a focus on design synthesis and the creation of meaning. Jon sits on the Board of Directors for the Interaction Design Association (IxDA) and is the Editor-in-Chief of interactions magazine, an ACM publication. He is the author of the book Thoughts on Interaction Design, which was published by Morgan Kaufmann. In late 2010, Oxford University Press will publish his forthcoming book, Exposing the Magic of Design: A Practitioner’s Guide to the Methods and Theory of Synthesis.
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Specialties: Interaction Design
Joost Willemsen
Joost has been an interaction designer since 2000. Working with Lost Boys, he has designed successful solutions for clients like KLM, Postbank, and Nuon. His initial focus was on information architecture, with a preference for big, complex projects. Over the years, his expertise has expanded to encompass interaction design and user experience design. Joost joined Backbase—a leading provider of Ajax software, in Amsterdam—to be in the forefront of Rich Internet Application design. At Backbase, Joost is developing prototypes for RIAs. Clients include ABN AMRO, D-Reizen, and KPN. Joost loves his work as an interaction designer, because it combines analysis, creativity, and client contact.
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Specialties: Information Architecture | Interaction Design | UX Design
Joshua Kaufman
As a consultant, Joshua focuses on cross-platform interaction design and UX strategy for Web and mobile applications. Previously at Tiny Pictures, Joshua created user-centered designs for Radar, a social media service that lets people engage in visual conversations using camera phone pictures and videos. He holds an M.S. in Human Computer Interaction from University College London, University of London, and has over 8 years of experience in both the United States and Europe. An active member of the UX design community, Joshua is the IxDA SF Community Manager, is a member of BayCHI, and was formerly the London Local Ambassador for UXnet.
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Specialties: Consulting | Interaction Design | UX Design | UX Management | UX Strategy | User Interface Design | User Research
Keith LaFerriere
Keith leads User Experience at Arnold Worldwide, one of the most award-winning advertising agencies in the USA. His passion and persistence in advocating for user-centered design—whether offline or online—enables the achievement of both user experience and ad campaign goals. For over sixteen years, Keith has made interactive environments and complex Web applications easier to use, working for clients such as Carnival, Harvard University, IDC, DHL, Ocean Spray, Huntington Bank, Panasonic, The Bahamas Ministry of Tourism, and many more.
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Specialties: Information Architecture | Interaction Design | UX Management
Kevin Brooks
At Motorola, Kevin researches new user interface technologies and expresses them as connected user-centered experiences, using various media. Always interested in both computer science and filmmaking, he hungered for them to become more integrated. While researching how to use both to tell stories, he found the oral storytelling community in the Boston area. As Kevin developed and performed as a professional oral storyteller, then began coaching other storytellers, he learned a lot about storytelling as a pivotal part of the creative, performance, and design process. As a storyteller, Kevin tells humorous and poignant tales from his life for both adults and families, as you can hear on his CD Kiss of Summer. He has been a featured performer at storytelling festivals and conferences and has given numerous storytelling workshops to engineers, designers, and other storytellers. As an undergraduate, Kevin studied engineering, computer science, creative writing, and film production, receiving a BS in Communications from Drexel University. He earned an MA in Documentary Film from Stanford University. Kevin received his PhD in Media Arts and Sciences from the MIT Media Lab, where his area of research was computational narrative and interactive cinema. Kevin has published several papers on storytelling and interactive story design. He is the coauthor, with Whitney Quesenbery, of the Rosenfeld Media book Storytelling in User Experience Design.
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Specialties: Interaction Design | UX Design | User Research
Kevin Silver
Kevin is an empathetic champion of users and a strong proponent of user-centered design. He strives to design digital products that are simple, elegant, and easy to use. Involved in desktop application design and development since 1995, he started tinkering with HTML in the late 90s—just in time for the flurry of growth on the Web before the big .com bust. Kevin has worked on a diverse range of projects, including designing applications for Indian Health Services (a federal agency), Envision Utility Software, University of New Mexico, Anchor Computer, the United States Air Force, and Web sites for Norwegian Cruise Lines, Dr. Martens, Buck Knives, Museum of the African Diaspora, and Adobe, to name a few. One thing Kevin has learned through all of these engagements is that satisfying the needs and goals of users is central to a successful experience. He is a member of IXDA, IAI, and ASIS&T and has presented at the IA Summit.
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Specialties: Interaction Design | UX Design | User Interface Design | User Research
Laurie Lamar
Laurie Lamar was previously a consulting information architect and interaction
designer in Boulder, Colorado, USA. Her clients ranged from
Fortune 100 companies to nonprofits, government agencies, and
startups. Projects included large marketing and support-oriented
Web sites, intranet portals, search engines, custom content-management
user interfaces, and complex Web applications. Laurie serves
with Karyn Young as a UXnet Local Ambassador for the Denver
area. She is also chair of the Rocky Mountain CHI chapter.
Laurie’s interests include languages, world travel, and
the interstices between disciplines.
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Specialties: Consulting | Information Architecture | Interaction Design | Usability
Lavrans Løvlie
Founding Partner at live|work, Oslo Area, Norway
Having worked as an interaction design consultant since 1994 in Norway and Denmark, Lavrans founded live|work in London with Chris Downs and Ben Reason in 2002. As a partner at live|work, he has led service innovation projects for Sony Ericsson, Sony, Aviva/Norwich Union, the BBC, airport operator BAA, the Norwegian Knowledge Centre for Health Services, the UK Design Council, Orange, Vodafone, Mustad, Fast, the Interactive Institute in Sweden, and UK regional development agency ONE North East. Lavrans has also served on the committee responsible for the new British Standard for Service Design. In recent years, Lavrans has lectured and run seminars at the Interaction Design Institute Ivrea in Italy, Köln International School of Design, Oslo School of Architecture, University of Art and Design Helsinki, and the Estonian Academy of Arts and Cranfield School of Management in the UK. He is coauthor of Service Design: From Insights to Implementation, published by Rosenfeld Media.
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Specialties: Consulting | Interaction Design | Service Design
Leandro Agrò
Leandro has more than 10 years of experience as an interaction designer and manager of IxD teams. He specializes in next generation user interfaces that provide human-like interaction with intelligent virtual assistants. At Key-One, in Milan, Italy, Leandro is providing detailed specifications for the behaviors of such virtual assistants, including gesture, language, and social skills; defining emotional models that let these assistants respond to the moods of users; and designing visual user interfaces and voice-recognition systems. Before joining Key-One, Leandro was Advanced Design Director at the innovative startup SrLabs, where he focused on eyetracking for the usability market. While there, he led a design team that created the first hands-free, multimodal GUI with voice and gaze input. Previously, he was co-founder and Vice President of a large eConsultancy with offices in Milan and Boston. Leandro studied interaction design at the Domus Academy, in Milan, Italy. He is actively involved with the Milano Bicocca University, TorVergata University, and others. Leandro is a prolific writer on topics from IxD, usability, and UX to natural, multimodal user interfaces. He was the founder of Idearium.org, the first Italian eZine/community for UX designers, and is co-producer of the Interaction Frontiers conference.
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Specialties: Interaction Design | UX Design | Usability
Lindsay Ellerby
Lindsay started her career as a content analyst before realizing her true calling as an information architect/interaction designer. She has been involved in projects ranging from interaction design for online applications to information design for product pages to the information architecture of marketing Web sites. She has also worked on financial, home renovation, energy and utility, and automobile Web sites. With a particular interest in pattern-based design, Lindsay was instrumental in creating a robust pattern library for Critical Mass. She is an active member of her local UX community, viewing informal gatherings as the best way to share ideas and inspiration.
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Specialties: Information Architecture | Interaction Design
Liya Zheng
Liya began her career as an interaction designer. Currently, she helps Liquidnet re-imagine the future of the equity marketplace, using a variety tools and techniques from a wide range of user experience practices. Previously, she worked for Respironics, a leader in respiratory monitoring and assistive technology, and helped them establish an internal experience design capability. Liya became interested in storytelling in interactive media through a position early in her career at Rockstar Games. She is member of the UPA, AIGA, and ACM. Liya earned a BS and an MS from Carnegie Mellon University.
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Specialties: Consulting | Interaction Design | UX Design | UX Strategy
Luca Mascaro
Owner and Lead User Experience Architect at SketchIn, Ticino Switzerland
Luca has more than 10 years of experience in information design, user interface design, interaction design, and accessibility for Web sites and Web applications. He is founder of SketchIn—a user experience design and strategy consultancy located in Lugano, Switzerland—and co-founder and UX manager at Phiware Engineering—a Swiss firm specializing in enterprise applications. Luca’s work focuses on agile UX design, applying user-centered design principles to projects for clients such as Generali Assurance, Swiss-Italian Television, the Swiss Post, and Italy’s Innovation Department. Luca is president of IOSHI (International Organization for Standards in Human/Computer Interfaces)—an association that promotes standards in Human/Computer interfaces—is a member of many international organizations—such as IWA/HWG (International Webmasters Association/HTML Writers Guild) and UPA (Usability Professionals’ Association)—and participates in the W3C HTML, Web Content Accessibility, and Web Application working groups as well as that for ISO software ergonomics.
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Specialties: Brand Strategy | Consulting | Information Design | Interaction Design | UX Design | User Interface Design
Lucinio Santos
For the last eighteen years, Lucinio has been a user experience architect, working on IBM software offerings. During his tenure, he has led, managed, and contributed to usability and design initiatives for systems management, application development, middleware, and portfolio management software. He holds a Ph.D. in Cognitive and Experimental Psychology from the University of New Mexico.
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Specialties: Interaction Design | UX Design | Usability | User Interface Design | User Research
Matteo Penzo
At Consultechnology, an ITC company with offices in Milan and Lamezia Terme, Italy, Matteo conducted research projects that focused on natural interactions between people and computers, automotive applications, and universal design—specifically for the elderly and the disabled. Matteo began his career in information technology working for Anixter International at their Milan and London offices, managing their intranet design and programming team. Then he
worked as a project manager for a leading Italian Web agency
in Milan, where he managed Internet projects for international Fortune 500 companies. Matteo is a sought after speaker at national and international seminars—including CHI2005, Macromedia, and VNU to mention just a few—and is a professor
for the Interaction Design course in the Masters program in Humanistic Computer Studies at Bicocca University, Milan. He has written numerous articles on the subjects of natural interfaces, user experience, and technological innovation. He is also the UXnet Local Ambassador for Milan.
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Specialties: Consulting | Interaction Design | UX Strategy | Usability
May Wong
As a user experience analyst at the IBM Toronto software laboratory, May’s work involves defining usage scenarios and designs for software quality tools and Web applications. She has a Bachelor’s of Science in Computer Science and is currently pursuing an MBA at the University of Toronto.
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Specialties: Interaction Design | User Research
Mike Myles
A software designer since the mid-90s, Mike has worked with teams who were responsible for creating a wide range of Web and rich-client applications serving many varied industries. Before joining Continuum Managed Services, he was a key contributor to design efforts at Autodesk, Oracle, Unica (IBM), Chordiant (PegaSystems), and Bowstreet (IBM). Mike studied electrical engineering and computer science prior to cultivating a career in software design. He is an active member of IxDA, ACM, and the local New Hampshire and Boston chapters of UPA. When not busy improving product user experiences, Mike is an avid performing musician and songwriter.
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Specialties: Information Architecture | Interaction Design | UX Strategy | Usability | User Interface Design | User Research
Nathanael Boehm
For more than ten years, Nathanael has been working primarily in the government sector of the Web design industry. He started off as a Web application developer before transitioning through front-end development into interaction design. His strong technical knowledge has helped him establish his credibility and act as a communication bridge between information technology and business teams within organizations. This enables him to design and implement high-quality, usable, and accessible productivity applications and information Web sites that align with both business objectives and user goals. Nathanael is also deeply involved in Government 2.0 in Australia—with particular attention to social interaction design and social-media strategy development and implementation. He is helping Australian Government agencies move toward a citizen-centric approach to service design and delivery.
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Specialties: Accessibility | Interaction Design | UX Design
Nicola Rovetta
After starting out in classic advertising, Nicola Rovetta moved on to design for Web marketing projects in 1996. For more than a decade, he’s been directing digital creative departments in international networks, often taking charge of interaction design, information architecture, and experience design. At present, Nicola is leading creative in TBWA\’s digital firm, Agency.com, in Italy. He’s been avidly following the rise of the Web from version 1.0 to 3.0, and he actively evangelizes the power of digital culture in Italy.
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Specialties: Interaction Design | UX Design | UX Strategy | Usability | User Interface Design
Ollie Campbell
Partner at Navy Design, Melbourne Victoria Australia
Ollie has led UX design projects for some of the biggest companies in Australia and around the world. He has a degree in computer science and is currently pursuing postgraduate study in psychology.
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Specialties: Interaction Design | UX Design | UX Strategy
Pabini Gabriel-Petit
With more than 20 years of experience at companies like Google, Apple, WebEx, Cisco, BMC Software, and various startups, Pabini provides UX strategy and design consulting services. Pabini was previously Principal UX Architect at BMC Software, VP of User Experience at scanR, Manager of User Experience at WebEx, and Human Interface Engineer at Apple. She has led UX strategy, design, and user research for Web, mobile, and desktop applications for consumers, SMBs, and enterprises, in diverse product domains. Working collaboratively with executives, multidisciplinary product teams, and UX teams, she has envisioned and defined holistic UX design solutions for innovative, award-winning products that achieved success in the marketplace. The diversity of her skills and experience enables Pabini to think outside the box and synthesize innovative UX design solutions for challenging design problems. Pabini is passionate about creating great user experiences that meet users' needs and get business results. A thought leader in the UX community, Pabini was a Founding Director of the Interaction Design Association.
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Specialties: Consulting | Interaction Design | UX Design | UX Management | UX Strategy | Visual Design
Paul Bryan
User Experience Consultant at UX Strategy Partners, Atlanta GA USA
Paul is a UX strategist and researcher who began designing ecommerce Web sites in 1995, in Barcelona, Spain. Since founding Retail UX in 2002, Paul’s consulting clients have included some of the most successful corporations in the world—such as The Home Depot, Coca-Cola, SAP, Delta Air Lines, Philips, Macy’s, Bloomingdale’s, Cox, and GE. Paul manages the UX Strategy and Planning group on LinkedIn.
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Specialties: Consulting | Interaction Design | UX Strategy | User Research
Pedro ‘Adler’ Jorge
Adler is a consultant in interaction design and user experience with a background in user research and technology. Currently at Philips Design, he is working on multimedia devices, domestic appliances, and iOS apps. His responsibilities include design strategy, product interaction and interface design, as well as experience flows. His previous occupation was as a researcher in design education, in the multicultural, academic environments of Sweden and Hong Kong. Adler has also designed Web-based collaboration tools. He has led international workshops on interaction design and participatory design all over Europe. Adler is currently studying how to use cybernetics concepts to make organizations more effective. Adler offers training in experience flows, facilitation, distributed teamwork, and team motivation.
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Specialties: Interaction Design | UX Strategy | User Research
Peter Hornsby
Peter has been actively involved in Web design and development since 1993, working in the defense and telecommunications industries; designing a number of interactive, Web-based systems; and advising on usability. He has also worked in education, in both industry and academia, designing and delivering both classroom-based and online training. In his role as Senior Information Architect at Friends Provident, Peter works with a multidisciplinary team, including information architects, analysts, and accessibility specialists, setting standards for user experience and promoting a user-centered design process within the business. Peter has a PhD in software component reuse and a Bachelors degree in human factors, both from Loughborough University, in Leicestershire, UK. He has presented at international conferences and written about reuse, eLearning, and organizational design.
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Specialties: Human Factors | Information Architecture | Interaction Design | UX Education & Training | Usability | User Interface Design | User Research
Rebecca Albrand
As a design researcher, Rebecca enjoys understanding users’ needs to inform design. She believes that research improves people’s lives and design changes lives, so she works to merge the two disciplines, with the goal of creating the best possible user experiences. As a design research consultant, she has worked with companies whose domains span transportation, healthcare, entertainment, and finance. Rebecca holds a Bachelor of Science in Industrial Design from The University of the Arts.
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Specialties: Interaction Design | UX Design | Usability | User Research
Richard F. Cecil
Rick has nearly a decade of experience envisioning and designing innovative solutions for a variety of companies, including startups, non-profits, universities, and Fortune 100 companies. During his tenure at Motricity, he worked with Cingular, BET, Ask, Alltel, and other clients and was the Design Lead for their core product offering. Rick was a co-founder of both the Interaction Design Group—now the Interaction Design Association (IxDA)—and the Triangle Usability Professionals Association (UPA). Active in the UPA, he also serves on the organizing committee for World Usability Day. Rick is also the UXnet Local Ambassador for Research Triangle Park.
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Specialties: Interaction Design | UX Design | UX Strategy | User Interface Design
Riley Graham
Riley has a passion for creating innovative, engaging user experiences. She is a firm believer that the best innovations stem from overlapping disciplines, thinking outside of the box, and adapting to change. Riley received her Masters of Science in Human-Computer Interaction from DePaul University and is local leader of the Chicago chapter of the Interaction Design Association.
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Specialties: Interaction Design | UX Design
Ritch Macefield
Owner of Ax-Stream, London UK
Ritch has worked in UX design since 1995. He has a BA with Honours in Creative Design, an MSc with Distinction in IT-Computing, and a PhD in Human-Computer Interaction (HCI) from Loughborough University’s HUSAT (HUman Sciences and Advanced Technology) Institute. Ritch has lectured at the Masters level in five countries—on user-centered design, UX design, usability engineering, IT strategy, business analysis, and IT development methodology. He also has numerous internationally recognized qualifications in IT-related training and education. He has published many HCI articles and was on the editorial team for the Encyclopedia of HCI (2007). Ritch has led major UX design and user-centered design projects at Bank of America, Vodafone, Thomson-Reuters, and Dell Computers. His international experience spans 15 countries. Ritch presently heads Ax-Stream, an approved Axure training partner. His work currently encompasses Axure training, advanced Axure prototyping, usability and acceptability testing of early conceptual prototypes, coaching and mentoring of senior UX designers, and strategic UX work—integrating UX design and user-centered design into agile development methods and moving organizations from second and third generation to fourth generation prototyping methods.
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Specialties: Information Architecture | Interaction Design | UX Strategy | Usability
Robert Barlow-Busch
At Quarry, Robert led projects for clients who want to distinguish
themselves through products that are well designed, usable,
and deliver an outstanding customer experience. As Practice
Director of Interaction Design, he also worked with teammates
to develop Quarry’s design methods. For instance, Robert introduced
the use of personas to Quarry and has
since then employed personas for projects in a variety of industries.
He has also helped develop methods for better aligning usability
with the goals and practices of marketing and branding. Some
of this expertise is captured in Robert’s invited chapter
about “Marketing Versus Design Personas,” in
The
Persona Lifecycle,
a book Morgan Kaufmann will publish in 2006. With over 14 years of experience designing software and Web applications, Robert has worked throughout North America
and Europe, at companies with familiar names such as Sony and FedEx.
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Specialties: Brand Strategy | Consulting | Interaction Design | UX Design | UX Strategy
Robert Reimann
Robert has spent the past 20 years pushing the boundaries of digital products as a designer, writer, and consultant and has led dozens of Web, desktop, and device-based interaction design projects, for startups and Fortune 500 companies alike. Robert was a Founding Director of the Interaction Design Association (IxDA) and became its first President in 2006. He has also held advisory board positions for AIGA Experience Design, the Information Architecture Institute, and UC Berkeley's Institute of Design (BiD) and is currently a board member of Design Museum Boston. With Alan Cooper, Robert is co-author of two bestselling editions of About Face: The Essentials of Interaction Design. Robert’s past positions include Associate Creative Director at frog design, Manager of User Experience at Bose Corporation, and Director of Design R&D at Cooper, where he played a key role in the development and refinement of their goal-directed design methods, including personas and scenario-based design. He has lectured on interaction design and UX methods and principles at major universities and to international industry audiences.
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Specialties: Interaction Design | User Interface Design
Russell Wilson
At NetQoS, Russ
reports directly to the CEO and is responsible for the
company’s R&D budget and interface
design for all NetQoS products. He redesigned
their flagship product, SuperAgent. Previously, Russ
was the VP of Engineering at HyPerformix, a simulation
and modeling company. Before joining HyPerformix, Russ
founded a successful startup that generated over $4 million
in revenue. As both CEO and CTO,
he prototyped all interfaces for the company’s
products and worked closely with clients to improve
usability. Russ has extensive experience
in interaction design, rapid prototyping, and usability
and holds a BS in Computer Science and an MS in Software
Engineering from The University of Texas at Austin. Russ
is the Austin Local Ambassador for UXnet and an Austin
representative for IxD, as well as a member of ACM,
IEEE, SIGCHI, UPA, ASIS&T, and AIGA.
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Specialties: Interaction Design | Usability
Sam Ng
Founder and Director at Optimal Usability and OptimalSort, Wellington New Zealand
As a co-founder and Director of the consultancy Optimal Usability and a passionate generalist, Sam has been involved with over 100 usability and design projects with clients in such diverse domains as government, ecommerce, education, finance, telecommunications, and not-for-profits. With a desire to practice what he preaches, Sam recently led a small team to design and develop the online card sorting tool, OptimalSort. Built on a modest budget and with limited resources, OptimalSort is now being used by hundreds of leading companies and Web professionals worldwide.
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Specialties: Consulting | Information Architecture | Interaction Design | UX Strategy | Usability
Sharon Harper
As a consultant, Sharon focuses on the information architecture aspect of user experience design. She is passionate about the information-seeking success of users across a range online platforms. Sharon holds an M.S. in Information Architecture & Knowledge Management—now User Experience Design—and an M.L.S. from Kent State University, and is an active member of several online UX and usability groups and the Northeast Ohio chapter of UPA. She writes about UX education, the usability landscape, and the structure and design of information.
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Specialties: Consulting | Information Architecture | Information Design | Interaction Design | UX Design | Usability
Simon Keatley
Simon has a background in computer science and a Masters in Human Computer Interaction. His past work has included writing code, designing databases, prototyping, and conducting user research at Microsoft. At Deloitte Digital's Übermind Studio in Seattle, Simon’s recent work has focused primarily on mobile user experience and interaction design for Android and iOS.
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Specialties: Interaction Design | UX Design | User Research
Steve Psomas
Specializing in Web application design and UI product management, Steve has eight years of experience in UX design and four years in UI component engineering at Workday, Responsys, Neoforma, Intuit, Clear Ink, and Maus Haus. He is currently responsible for managing UI requirements and interaction design at Workday. Steve has developed and presented an audio conference on Rich Interaction Design. In his work as a designer, he draws inspiration from his prior experience as a technical writer and teacher. Steve graduated from the University of San Diego with a B.A. in English. He is a member of UPA and SIGCHI.
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Specialties: Human Factors | Information Architecture | Interaction Design | UX Design
Steven Hoober
President of 4ourth Mobile, Mission Kansas USA
For all of his 15-year design career, Steven has been documenting design process. He started designing for mobile full time in 2007 when he joined Little Springs Design. Steven’s work includes Designing by Drawing: A Practical Guide to Creating Usable Interactive Design, the O’Reilly book Designing Mobile Interfaces, and an extensive Web site providing mobile design resources to support his book. Steven has led projects on security, account management, content distribution, and communications services for numerous products, in domains ranging from construction supplies to hospital record-keeping. His mobile work has included the design of browsers, ereaders, search, Near Field Communication (NFC), mobile banking, data communications, location services, and operating system overlays. Steven spent eight years with the US mobile operator Sprint and has also worked with AT&T, Qualcomm, Samsung, Skyfire, Bitstream, VivoTech, The Weather Channel, Bank Midwest, IGLTA, Lowe’s, and Hallmark Cards. He is currently User Experience Architect with diesel engine maker Cummins, in addition to running his own interactive design studio at 4ourth Mobile
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Specialties: Information Architecture | Interaction Design | UX Design | UX Strategy | User Interface Design
Todd Warfel
Founding Partner at Messagefirst, Philadelphia PA USA
At Messagefirst, Todd focuses on research and design of consumer and b2b products. A recognized leader in the design research and usability fields, Todd speaks regularly at universities and industry conferences and contributes to industry publications. With over 14 years of industry experience and a background in English, cognitive psychology, and product design, he has worked on over a dozen industry-first products. Todd has done work with a variety of clients, including Albertsons, AT&T Wireless, Bankrate, Bank of America, Comcast, Cornell University, Dell, GSK, IntraLinks, Palm, Sallie Mae, Splenda, SBC, SUNY, and Tufts University.
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Specialties: Consulting | Interaction Design | Usability | User Research
Todd Zazelenchuk
For the past 12 years, Todd has led UX projects and teams in both industry and academic environments, including Plantronics, Intuit, Whirlpool Corporation, and Indiana University, where he earned his PhD in Instructional Technology and Human-Computer Interaction. He has authored peer-reviewed articles, contributed to Tullis and Albert’s Measuring the User Experience, presented at international conferences, and received design and utility patents for his work across multiple industries.
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Specialties: Interaction Design | UX Design | UX Management | Usability | User Assistance | User Research
Traci Lepore
At Avid, Traci is responsible for helping to define the customer experience for the Web. While working as a consultant at InContext Enterprises, she worked on both enterprise and consumer projects across a variety of industries and domains. With over ten years of experience as an interaction designer, with a focus on user-centered design methods, Traci has experienced a broad range of work practices. Through her UXmatters column, Dramatic Impact, Traci hopes to infuse aspects of theatrical theory and practice into her design practice and bring a more empathetic and user-centered focus to her work. Traci holds an M.A. in Theater Education from Emerson and a B.S. in Communications Media from Fitchburg State College. She is a member of the Boston chapters of UPA and IxDA.
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Specialties: Consulting | Interaction Design | UX Design | UX Strategy
Uday M. Shankar
Uday specializes in the art of managing expectations through prototyping and experimentation. He leads a Design Prototyping and Front-End Engineering group at HP’s User Experience Studio, where he works closely with UX designers, architects, and developers to create end-to-end experiences across the Web, tablets, and mobile devices. In his previous roles at Yahoo!, Nokia, Extreme Networks, and Zafin Labs, Uday has used various user interface technologies, including Java, Adobe Flex, HTML/CSS, JavaScript, Node.JS, Handlebars/Mustache, and EJS to build rich Internet applications for the Web and mobile devices. Uday is a visiting faculty member at the National Institute of Design, India’s leading design school.
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Specialties: Interaction Design | UX Design | UX Development | UX Management | UX Strategy
Warren Croce
Owner of AtomicTrust, Boston MA USA
Warren gets great satisfaction from knowing that he can help people through design. He believes customer empathy and a desire to simplify are perhaps the two most important traits that a designer must possess. Warren received his BFA in Communication Design from Pratt in 1990 and has been designing professionally for over twenty years. He spent over twelve of those years at Intuit, most recently as Principal UX Designer, as well as co-chairing the “We Care and Give Back” program for three years. This program coordinated volunteer events for employees with local nonprofits. While in that role, Warren realized that his path was to combine his passions for design and service. Since leaving Intuit, he has focused his practice on serving nonprofits.
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Specialties: Interaction Design | UX Design | Usability
Whitney Hess
Based in New York City, Whitney is an independent UX design consultant. She helps make stuff easy and pleasurable to use. Whitney is a strategic partner with Happy Cog and UX consultant for boxee, among other startups, agencies, and major corporations. Prior to going independent, she was on the design team at Liquidnet. Previously, she was an interaction designer at the marketing agencies Digitas and Tribal DDB, where her clients included American Express, The New York Times, Allstate, Claritin, Tropicana, and EarthLink. Though she began her higher education in computer science, Whitney received a Bachelor of Arts in Professional Writing and a Master’s degree in Human-Computer Interaction from Carnegie Mellon University.
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Specialties: Consulting | Interaction Design | UX Design | UX Strategy | Usability | User Interface Design | User Research
Yohan Creemers
Trained as an industrial design engineer at TU Delft, Yohan has worked as a designer of digital products since 1995. In 2001, he founded Ylab, a design studio based in Utrecht. As Chair of IxDA Nederland and the Design by Fire conferences, Yohan is one of the driving forces behind the interaction design community in the Netherlands.
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Specialties: Interaction Design | User Interface Design
