User Assistance
Debarshi Gupta Biswas
With more than 10 years of experience in technical writing, Debarshi has developed
documentation for a wide variety of business domains, including Banking and
Financial Services, Insurance, Healthcare, Travel and Hospitality, and Customer
Relationship Management (CRM). He has also developed training materials,
including simulations, and worked in the Web content space. Debarshi has
had a number of articles on technical writing published in journals such
as Usability Interface, a quarterly publication of the STC Usability and User Experience Community, and Indus, a bimonthly publication of the India Chapter of STC.
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Specialties: UX Strategy | User Assistance
Delia Rusu
Delia has over 15 years of experience in technical writing, information architecture, usability, and user assistance. At IBM Canada, she creates documentation for a variety of platforms and users. She also designs and develops user assistance, user interface text, error messages, and context-sensitive Help. Her interests include creative writing, blogging, social media, Web design, and usability. Delia holds a degree in Computer Science. She has served as a volunteer judge for the Society for Technical Communication competition.
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Specialties: Information Architecture | Information Design | Usability | User Assistance
Karen A. Smith
Karen has nearly 30 years of experience in technical writing, information architecture, instructional design, curriculum development, and training delivery. At Autodesk, Karen designs and develops user assistance, including wiki Help, video tutorials, and self-paced learning courses for building design engineers. She has also developed e-learning courses and taught online classes for a variety of software platforms and users. Karen is a member of the Society for Technical Communication.
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Specialties: Information Architecture | User Assistance
Malobika Khanra
With four years of experience in technical writing and Web content development,
Malobika has worked on a variety of projects, creating online Help,
user’s manuals, installation guides, training materials, promotional materials, and Web site content.
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Specialties: User Assistance
Meghashri Dalvi
Meghashri Dalvi has combined her love of writing with an engineering and management background to create a successful career in technical communication. She currently works as a consulting technical communicator in India and is pursuing doctoral research in management.
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Specialties: Consulting | User Assistance
Mike Hughes
In his role as User Experience Architect for IBM Security, Mike’s professional focus is on designing usable user interfaces that accommodate the user as learner. Previously, as User Assistance Architect at IBM, Mike identified tools, methods, and standards for integrating the content and delivery of user assistance, including documentation, Help, elearning, and training. He was formerly Lead UX Designer for CheckFree Corporation, where he instituted their User Experience Research and Design Center. Mike has a PhD in Instructional Technology from the University of Georgia and a Masters in Technical and Professional Communication from Southern Polytechnic State University. He is a Fellow with the Society for Technical Communication and a Certified Performance Technologist through the International Society for Performance Improvement.
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Specialties: UX Design | User Assistance
Niranjan Jahagirdar
At VMware, Niranjan ensures the content that writers from various geographies create conforms to VMware standards. In addition to mentoring writers, he works with them to provide feedback on user interfaces to various product development teams. Niranjan also runs a network for graphic designers and Web designers called Papertree Studios.
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Specialties: Brand Strategy | Information Architecture | UX Design | User Assistance | Visual Design
Rhonda Bracey
Managing Director at CyberText Consulting
, Australia
Rhonda runs a technical communication consultancy from her home in the lush southwest corner of Western Australia. Since 1992, Rhonda has worked for numerous software companies, mostly as a technical writer. She is pedantic about unfriendly user interfaces and passionate about improving them. In the past few years, that passion has led her to take on the mantle of user interface expert within the small software companies in which she has been the lone technical writer and often the only user advocate. In 2008, she presented a session on “Techniques for Reviewing a User Interface” at the WritersUA Conference and will do so again in 2009.
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Specialties: User Assistance
Stacia Marlett
Stacia worked as a technical writer for six years in the Minneapolis-St. Paul area, in all sorts of industries, including the medical device, pharmaceutical, travel, and hospitality industries, and most recently, e-commerce. She has written everything from sales training materials to manufacturing user guides to system text. Although Stacia studied writing, technology has been her true passion for ten years. She is currently achieving her dream of leaving a mark in new technology by growing into a user interface design position at Digital River. Stacia has already successfully contributed to the redesign of a Web application and will continue working on that redesign project. She is also beginning a large project to overhaul an internal Web application, merging several individual tools into one.
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Specialties: User Assistance
Todd Zazelenchuk
For the past 12 years, Todd has led UX projects and teams in both industry and academic environments, including Plantronics, Intuit, Whirlpool Corporation, and Indiana University, where he earned his PhD in Instructional Technology and Human-Computer Interaction. He has authored peer-reviewed articles, contributed to Tullis and Albert’s Measuring the User Experience, presented at international conferences, and received design and utility patents for his work across multiple industries.
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Specialties: Interaction Design | UX Design | UX Management | Usability | User Assistance | User Research
