User Assistance
Debarshi Gupta Biswas
With more than 10 years of experience in technical writing, Debarshi has developed
documentation for a wide variety of business domains, including Banking and
Financial Services, Insurance, Healthcare, Travel and Hospitality, and Customer
Relationship Management (CRM). He has also developed training materials,
including simulations, and worked in the Web content space. Debarshi has
had a number of articles on technical writing published in journals such
as Usability Interface, a quarterly publication of the STC Usability and User Experience Community, and Indus, a bimonthly publication of the India Chapter of STC.
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Specialties: UX Strategy | User Assistance
Malobika Khanra
With four years of experience in technical writing and Web content development,
Malobika has worked on a variety of projects, creating online Help,
user’s manuals, installation guides, training materials, promotional materials, and Web site content.
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Specialties: User Assistance
Meghashri Dalvi
Meghashri Dalvi has combined her love of writing with an engineering and management background to create a successful career in technical communication. She currently works as a consulting technical communicator in India and is pursuing doctoral research in management.
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Specialties: Consulting | User Assistance
Mike Hughes
In his role as User Assistance Architect at IBM Internet Security Systems, Mike identifies tools, methods, and standards for integrating the content and delivery of user assistance, including documentation, Help, e-learning, and training. He was formerly the lead UX designer for CheckFree Corporation, where he instituted their User Experience Research and Design Center. Mike has a PhD in Instructional Technology from the University of Georgia and a Masters in Technical and Professional Communication from Southern Polytechnic State University. He is an Associate Fellow with the Society for Technical Communication and a Certified Performance Technologist through the International Society for Performance Improvement. His professional focus is designing user interfaces that accommodate the user as learner.
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Specialties: UX Design | User Assistance
Rhonda Bracey
Managing Director at CyberText Consulting
, Australia
Rhonda runs a technical communication consultancy from her home in the lush southwest corner of Western Australia. Since 1992, Rhonda has worked for numerous software companies, mostly as a technical writer. She is pedantic about unfriendly user interfaces and passionate about improving them. In the past few years, that passion has led her to take on the mantle of user interface expert within the small software companies in which she has been the lone technical writer and often the only user advocate. In 2008, she presented a session on “Techniques for Reviewing a User Interface” at the WritersUA Conference and will do so again in 2009.
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Specialties: User Assistance
Stacia Marlett
Stacia worked as a technical writer for six years in the Minneapolis-St. Paul area, in all sorts of industries, including the medical device, pharmaceutical, travel, and hospitality industries, and most recently, e-commerce. She has written everything from sales training materials to manufacturing user guides to system text. Although Stacia studied writing, technology has been her true passion for ten years. She is currently achieving her dream of leaving a mark in new technology by growing into a user interface design position at Digital River. Stacia has already successfully contributed to the redesign of a Web application and will continue working on that redesign project. She is also beginning a large project to overhaul an internal Web application, merging several individual tools into one.
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Specialties: User Assistance
