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UX Design

Alex O’Neal

Senior UX Architect at Kinnser Software, Austin TX USA

You can see Alex in the wild in the Austin area, working on her laptop to optimize user experiences wherever she can. She is a big believer in psychologically sound, data-driven user experiences and has applied this approach to user-centered Web, software, and database design since 1998. Her industry experience includes telecom, semiconductor, education, retail, social networking, and healthcare in both Texas and the Pacific Northwest. Alex currently designs medical software. She holds a summa cum laude B.S. in psychology, with concentrations in computer science and biology, and hopes to obtain her PhD some day. Her superpower is taxonomy, which she’s studied since the eighties, and she is currently writing a book on this subject. MoreMore

Amaya Becvar Weddle

Senior UX Researcher at Immersion Corporation, San Jose CA USA

Amaya is a UX researcher and designer with expertise in ethnographic methods, embodied cognition, and multimodal interactions. At Immersion Corporation, she is part of a spitfire innovation team creating the next generation of haptic technologies for mobile devices. Amaya has a PhD in Cognitive Science with a specialization in Human-Computer Interaction. For her dissertation research, she applied ethnographic methods to studying the cognitive and cultural changes that happen when communities of practice adopt new technologies. Amaya has worked as a UX professional for over 10 years and led UX teams at Cisco Systems and BitDefender. Amaya is an enthusiastic proponent of the Maker movement, which aims to empower individuals to build and craft their own experiences with technology. MoreMore

Andrew Schall

Director of User Experience at SPARK Experience Design, Bethesda MD USA

Andrew has over 10 years of experience as a UX researcher and designer and currently works at SPARK Experience Design, a UX consulting firm outside Washington, DC. He is a PhD candidate in Human-Centered Computing at the University of Maryland, Baltimore County. Andrew has worked with numerous public and private organizations—including Aflac, Fossil, GlaxoSmithKline, NASA, PBS, and the U.S. Department of Energy—doing eyetracking for them as part of their user-centered design process. He is a frequent presenter on eyetracking, speaking at conferences such as Human Computer Interaction International, User Experience Professionals’ Association, and User Focus. MoreMore

Anindya Sengupta

UX Architect at Virtusa, Hyderabad India

Anindya is a seasoned UX strategist, designer, and digital media design professional with more than 16 years of experience working on various new media deliverables. Currently, UX Architect at Virtusa, an IT consulting firm in Hyderabad, India, he is responsible for their entire UX practice and helps his organization align their product roadmap with customer needs, making them future ready. As a consultant, Anindya focuses mainly on experience design—particularly understanding complex systems, processes, and relationships between people and business software. He advises his clients on how to improve products and optimize customer touchpoints. The companies for whom he has worked include the Big 4 business consulting firms, Swiss Bank, government organizations, and startups. Anindya has a Bachelor’s in English Literature from Utkal University. MoreMore

Antonia Anni

UX Designer at Gamesys, London UK

A budding UX professional, Antonia began her journey as an artist who discovered that she was interested in the behavior of people. She earned a degree in the field of Engineering, then a Masters Degree in Multidisciplinary Design Innovation. At the moment, she is focusing on exploring what lies i the future of user experience, gamification, and value-based applications. MoreMore

Barnabas Nagy

Independent User Experience Designer, Luton Bedfordshire UK

Originally from Hungary, Barnabas works in the UK as a contract UX designer and information architect. He has six years of professional experience in Web design for desktop and mobile Web browsers, Web development, branding, and marketing. For his clients, he creates personas, sitemaps, user flows—or user journeys—prototypes, wireframes, and functional specifications and conducts usability testing. His clients’ domains include ecommerce, banking, PR, law, healthcare, marketing, sports, training, motor trade, and real estate. Barnabas endeavors to understand the needs of Web site users and ensure that his UX design solutions meet both business requirements and the usability requirements of target users. He works in close collaboration with in-house designers and developers to create cross-browser and cross-platform user experiences. Barnabas enjoys finding solutions to complex design problems and helping his clients to understand how User Experience can benefit their business. He is the founder of the Web site Principles of UX. MoreMore

Ben Crothers

Design Strategist at Digital Eskimo, Sydney NSW Australia

Ben has deep experience working with clients in the telecommunications and finance industries, as well as government departments and not-for-profits, enabling them to maximize the value of their online presence and creating digital experiences worth sharing. He enjoys being the communication bridge between management, designers, developers, and business decision makers, helping them to refine their digital strategy, listening to the people for whom we create digital presences, and coming up with deep insights and compelling designs. Ben is passionate about participatory design practices, fostering behavior change through digital media, and the power of design to change lives rather than just the decor. When not dreaming up ways of using his kids’ toys as prototyping tools, he gets into sketchnoting, drawing, and oil painting. MoreMore

Bill Schmidt

User Experience Lead at the National Board of Medical Examiners (NBME), Philadelphia PA USA

A practicing usability engineer since 1995, Bill is currently working with the National Board of Medical Examiners, where he wears multiple hats as usability engineer, interaction designer, and visual designer. He has also worked with a number of Fortune 500 companies in the financial, pharmaceutical, energy, and manufacturing industries, for clients such as Microsoft, Lincoln Financial, BP, Comcast, Wyeth, Astra Zeneca, and power supplier for the UK, National Grid. Working with clients in the energy sector, Bill evaluated and designed user interfaces for electricity and natural-gas control rooms. He spent 10 years working on complex command-and-control systems for the U.S. Air Force and Navy—including AWACS, NORAD, and AEGIS radar systems. MoreMore

Bob Goodman

Product Designer at Microsoft
Principal at BobGoodman.Net, Inc., Boston MA USA

Bob Goodman is a Boston-based UX professional whose consulting business offers a unique integrated model of consulting and creative services, including interaction design, information architecture, usability consulting, copywriting, brand building, and business strategy. Before launching his own business, Bob served as creative director at several leading interactive agencies in New England. As a usability consultant, Bob has run hundreds of usability labs. From these intense and sustained interactions with real-world users, he has extracted a unique set of principles and practices surrounding the user experience. At the core is his understanding of the ways in which a successful user experience flows from and undergirds smart business strategy and lasting brand value. Bob is a member of the UPA, IAI, and SIGCHI, and serves as Boston’s Local Ambassador for UXnet. He is a frequent awards show judge and speaker on UX, design, usability, and IA. MoreMore

Calvin Chun-yu Chan

Independent User Experience Design Consultant, Hong Kong

Calvin focuses primarily on user experience and mobile and Web user-interface design, but also enjoys doing illustration and graphic design work. Before becoming a designer, Calvin was a software engineer, building database-driven Web sites. MoreMore

Catalina Naranjo-Bock

UX Researcher at Yahoo!, San Francisco CA USA

A UX designer and researcher, Catalina specializes in the development of ideal experiences for children and young audiences for both tangible products and interactive applications. She has collaborated on children’s media and toy design with creative departments in numerous firms, in the US, Europe, and South America. In a variety of design-related contexts. Catalina has served as adjunct faculty, guest speaker, invited author, and international juror. Catalina holds a BFA in Industrial and Digital Design and an MFA in User Experience Design and Research from The Ohio State University. MoreMore

Chi-Pong Wong

Service Segment Manager V at Hewlett-Packard, Houston TX USA

Chi-Pong is a seasoned service manager, customer relations manager, supply-chain strategist, and program manager. An influencer in several LinkedIn groups, he has published articles in leading online magazines, including Customer Think, Service Director Business Review, Project Times, PM Hut, Supply Chain Brain, and other popular journals. He earned an MA in Economics at SUNY at Stony Brook and an MS in Computer Science at Duke University. He has previously worked at Arrow Electronics, IBM, STMicroelectronics, and NEC Electronics. MoreMore

Chloe Lloyd

Online Marketing and Blog Editor at twago, Berlin Germany

Chloe works for twago—a global online platform that helps professional designers, developers, and translators find work. At twago, she has written about freelancing in many different aspects of design, especially in relation to the fields of Web design and graphic design. Chloe writes for and edits the twago blog. MoreMore

Chris Anthony

UX Manager and Creative Director at Citrix Software, Miami/Fort Lauderdale FL USA

Since joining Citrix, Chris has pioneered a Creative UX department, as lead Creative, and helped transform the multitude of products from a half billion to a multi-billion dollar annual revenue. He works with more than 75 development teams, educating them in best practices and building standards. To help speed global visual recognition of very technical concepts, Chris created an iconic language. He is currently writing a book about iconic languages to share with the UX community. The breadth of his experience includes design agencies, magazine and document design, technical illustrations for the Navy Nuclear DOD, CMS and dynamic Web systems, print press, and software architecture. Some of Chris’s most visible projects include NBA.com, Xerox.com, GMC and Pontiac.com, LLbean.com, Bausch&Lomb.com, and the first Amazon.com site, while at Digitas, in Boston/NYC. Chris has won more than 40 industry design awards, including multiple Gold and Silver Webbys. MoreMore

Chris Farnum

Senior User Experience Designer at ProQuest, Ann Arbor MI USA

Chris has over 14 years of experience doing information architecture and UX design. He recently rejoined the UX team at ProQuest, where he is part of an agile user experience team redesigning the ProQuest search interface. Formerly, Chris was a Senior Information Architect at Enlighten, where he collaborated with multidisciplinary teams to create meaningful user experiences for Fortune 500 brand sites. Chris got his start as an information architect at Argus Associates. He was also once a reference librarian for a public library. He holds an M.I.L.S. degree from the University of Michigan School of Information and Library Studies. MoreMore

Chris R. Becker

UX Design Consultant at Anchor UX Los Angeles CA USA

A UX designer who uses creative thinking to understand existing problems and forge innovative and unique solutions, Chris provides UX design, interaction design, and design research services through his consultancy Anchor UX. Through asking questions, following human-centered design practices, prototyping, diagramming, and analysis, Chris informs and expresses his UX design and information architecture solutions. He enjoys generating new understanding and insights in unexplored areas within design, culture, and business. Chris has worked for NASA/JPL, sSchematic, Blitz, Saatchi & Saatchi, Phonomenon, Innocean, The Ayzenberg Group, TBWA/Chiat Day, and Two Bit Circus. His Clients include Okgo, Poptech, CB2, VW, HTC, Hyundai, WB, Disney, Activision, EA, Mattel & Pearson, and many more. An Adjunct Professor at Loyola Marymount University & UCLA extension, Chris has a BFA in Painting from Colorado State University and an MFA from the Art Center College of Design: Media Design Program. MoreMore

Colleen Jones

Founder and Principal at Content Science
Atlanta GA USA

An enthusiastic pioneer of content strategy and user experience, Colleen has led and supported strategic initiatives for large global brands such as Philips, InterContinental Hotels Group, and The Home Depot. She has a wealth of content strategy experience, having held key leadership positions at threebrick, which she co-founded; Spunlogic, now Engauge Digital; the Centers for Disease Control & Prevention (CDC); and Cingular Wireless, now AT&T. Colleen holds a B.A. in English and Technical Writing and an M.A. in Technical Communication from James Madison University. A participant in the landmark Content Strategy Consortium at IA Summit 2009, Colleen is very active in the Atlanta UX and content strategy communities, as well as a notable author on content strategy and user experience. She is the author of the forthcoming book Clout: The Art and Science of Influential Web Content. MoreMore

Colleen Roller

VP, Usability Engineer / Decision Architect at Bank of America Merrill Lynch, Boston MA USA

Colleen has 10 years of experience in making Web sites easy to use. Before becoming an independent consultant, she worked at Fidelity Investments, as both a Lead UX Designer and a Senior Usability Consultant. Her primary interest is in decision architecture—designing Web sites to support optimal decision making by users and, thus, ensure organizations achieve their business objectives. Colleen has presented on this topic to corporate audiences such as Fidelity and VistaPrint, to the Usability Professionals’ Association, and as an invited speaker, at Bentley University. Colleen holds a B.A. in Music Performance. While in the U.S. Army, she earned a Master’s in Public Administration, with a specialty in Human Resources Management. She is a member of Boston CHI and the Usability Professionals’ Association. Colleen is forever fascinated by the workings of the human mind and, especially, the art and science of designing for optimal decision making. She welcomes opportunities to consult, write, and present on the topic of decision architecture. MoreMore

Curt Collinsworth

UX Design Director at Ziba, Portland Oregon USA

Curt leads Ziba’s UX Design group, managing and meshing the expertise of interaction, visual, and kinetic designers together with the rest of Ziba’s cross-disciplinary studio to deliver consistently incredible user experiences. His team’s purview includes physical products, Web sites, applications, services, and more, addressing the needs of millions of users and a wide range of global Fortune 100 clients. Prior to joining Ziba, Curt was a creative director for Frog Design in Germany, focusing on user experience and software projects, and led interactive departments at Hornall Anderson and Publicis West, both in Seattle. He also ran his own creative firm in San Francisco during the dot-com boom. Curt holds a BFA in Intermedia Art from Arizona State University and has lived in Germany, Russia, Finland, and the USA. MoreMore

Dan Brown

Principal at EightShapes LLC, Washington DC USA

Dan has practiced information architecture and user experience design since 1994. Through his consulting work in both the public and private sectors, Dan has improved enterprise communications for both Federal and Fortune 500 clients, including The Federal Communications Commission, The Postal Service, US Airways, Fannie Mae, First USA, British Telecom, Special Olympics, AOL, and the World Bank. Dan has taught classes at Duke, Georgetown, and American Universities. He is a popular speaker and writer on topics relating to information architecture. Most recently, Dan taught a pre-conference tutorial at the 2005 IA Summit on using Microsoft Visio. He is very active in the local Washington, DC, information architecture community and organizes regular workshops there. In 2002, Dan collaborated with information architects around the world to establish the Information Architecture Institute, the first professional organization dedicated to the craft. MoreMore

Daniel Tunkelang

Tech Lead at Google, New York NY USA

Daniel is a passionate advocate for human-computer information retrieval, an approach that aims to better harness human intelligence in the information-seeking process. Before joining Google, he was a founding employee and Chief Scientist at Endeca, where he developed a faceted search system that has over 250 million users around the world. He designed TunkRank, a robust method for measuring Twitter authority. Daniel has often served as a bridge between academic researchers and industry practitioners. He founded the annual workshops on Human-Computer Interaction and Information Retrieval (HCIR) and has chaired the industry track at ACM SIGIR, the world’s leading conference on information retrieval. Daniel’s book Faceted Search—the first book on faceted search—was published as part of the Morgan & Claypool lecture series. Daniel received a PhD in computer science from Carnegie Mellon University for his work on information visualization. MoreMore

David Peter Simon

Experience Design Consultant at ThoughtWorks, London UK

David is an ethnographer and blogger. His primary interest lies at the intersection of design and research—particularly how we build technology that makes a positive impact on the world. He works at ThoughtWorks, a global software company whose mission is to better humanity through software. He holds a degree in Community Studies. His research addresses the dynamics of racial and class inequity by exploring community constructions and their implications on today’s world. In his free time, David writes for Indie Shuffle, a music discovery blog, and Holiday Matinee, a blog for creative inspiration. MoreMore

Debra Gelman

Director of Experience Design at EPAM Empathy Lab, Philadelphia PA USA

A UX researcher, designer, and strategist in the field of interactive children’s media, Debra creates Web sites, apps, and virtual worlds for her clients, including PBS Kids Sprout, Scholastic, Crayola, Pepperidge Farm, Campbell’s Soup, and Georgia Public Television. She led research and design for Planet Orange—a Web site that teaches first through sixth graders financial literacy—which won a USA Today Education Best Bet award. Debra holds undergraduate degrees in Visual Media and Psychology from American University and a Masters in Information Design and Technology from Georgia Tech. She is author of the Rosenfeld Media book Designing for Kids: Digital Products for Playing and Learning. MoreMore

Donna Lichaw

Principal at Greatnorthelectric, New York City NY USA

Donna is a product management and UX strategy consultant, advisor, speaker, and educator. She specializes in mobile, tablet, responsive Web, and mobile-first product strategy—getting the best results by helping teams to think big by starting small. Donna has worked with a variety of businesses around the world, from startups to nonprofits to established Fortune-500 companies such as Seamless, Citi, Bloomberg, Apartment Therapy, WNYC, Atlantic Records, The New School, and Nerve.com. She has previously taught at Parsons The New School for Design and Northwestern University and currently teaches at NYU and General Assembly in New York City. MoreMore

Dorian Peters

Creative Leader for the Faculty of Education and the Positive Computing Lab at the University of Sydney, Sydney, New South Wales, Australia

A designer and author, Dorian specializes in user experience for learning and well-being. Her books include Interface Design for Learning (New Riders), and Positive Computing: Technology for Well-being and Human Potential (MIT Press). She has designed for educational institutions such as Carnegie Mellon and Cambridge University, as well as for banks, media, and mental health organizations. Dorian publishes articles on design in journals and trade magazines and speaks at conferences. She has a Masters in Multimedia Design from the University of Sydney and a Bachelor’s from Carnegie Mellon. MoreMore

Elizabeth Bacon

Chief Design Officer at Devise LLC, Portland OR USA

Liz discovered her calling in 1999, when she joined Cooper as an interaction designer. As a Cooper consultant, she performed ethnographic research, developed personas, and delivered innovative interaction design solutions. She worked on projects in a wide range of domains, from consumer-oriented Web sites to enterprise resource planning systems to blue-sky designs for office telephones. As a supervising/principal designer with a theoretical bent, she also helped advance Cooper’s methodology and practice. From 2002–2006, Liz worked in technology product planning at St. Jude Medical—a Fortune 100 company that develops implantable medical devices for cardiac rhythm management—where she led UX design for complex software systems. Her elegant yet friendly user experiences improved clinicians’ ability to provide good patient care. A resident of Portland, Oregon, Liz is the IxDA Local Coordinator and is active in CHIFOO (ACM SIGCHI). She is also on the IxDA Board of Directors. MoreMore

Eric Berkman

Lead UX Design Strategist at PlayAble, Bangkok Thailand

Eric BerkmanAt PlayAble, Eric develops innovative digital solutions and strategies for Aksorn ACT, Thailand’s largest educational publishing company. He leads a multidisciplinary, collaborative, and dynamic team that excels in design thinking and user-centered design practices. With over 12 years of experience in design and education, Eric has worked on UX design solutions for AT&T, Sprint, Vodafone, Virgin Mobile Australia, University of New South Wales, and the Sydney TAFE Institute. His expertise and interests focus on implementing and teaching user-centric, participatory design approaches with the goal of creating meaningful individual, social, and cultural interactions. Eric is coauthor of the O’Reilly book Designing Mobile Interfaces. He has a bachelor’s degree in Design and a Masters in Interaction Design from the University of Kansas. MoreMore

Eric Reiss

Chairman and CEO, The FatDUX Group, Copenhagen Denmark

Eric’s company, the Copenhagen-based FatDUX Group ApS, designs online and offline interactive experiences and has offices and associates in over a dozen countries worldwide. The author of Practical Information Architecture, Web Dogma '06, and Usable Usability, Eric has also contributed to several other books and publications, including Designing Web Navigation and Pervasive Information Architecture, and has added his commentary to the online Encyclopedia of Human-Computer Interaction. Eric was President of the Information Architecture Institute for two terms and is the current Chair of the European Information Architecture Summit. He is active on the information architecture, usability, user experience, and service design scenes. MoreMore

Eric Schaffer

Founder and CEO at Human Factors International (HFI), Inc., Fairfield Iowa USA

Eric Schaffer founded HFI in 1988 and, over the last quarter century, has become known as the visionary who identified usability as the driving force in the Third Wave of the Information Age—following hardware, then software as the previous key differentiators. Eric recognized that the most profound impact on corporate computing would be the result of a positive online user experience—the ability for a user to get a job done efficiently, easily, and without frustration. His book Institutionalization of Usability: A Step-by-Step Guide provides a roadmap companies can follow to make usability a systematic, routine practice throughout an organization. Eric co-developed HFI’s Schaffer-Weinschenk Method, the only ISO-certifiable process for user-centered design, which builds on principles from human-computer interaction, ergonomics, psychology, computer science, and marketing. He has completed projects for more than 100 Fortune 500 clients, providing user experience design consulting and training. Recently, Eric has been traveling the world teaching HFI’s newest course, “How to Design for Persuasion, Emotion, and Trust.” He is a member of the Human Factors and Ergonomics Society and a Certified Professional Ergonomist. Eric earned his PhD in “Applied Psychology specializing in Human Performance”—aka usability—from Stevens Institute of Technology. MoreMore

Erin Walsh

Adjunct Professor of Interactive Media at The Art Institute of Washington, Dulles VA USA

During her twelve years of experience working in user-centered design, Erin has often found herself in a teaching role, evangelizing usability and the user experience. Early in her career in Web development, she was responsible for all aspects of development, from requirements gathering to deployment. More recently, Erin has had the opportunity to focus on user behavior and experience design. When she is not analyzing her toddler’s interactions with digital applications, she continues her work evangelizing user experience to Web design and interactive media students. She has an M.S. in Interactive and New Communication Technologies from Florida State University. MoreMore

Evan Wiener

User Experience Designer, Bensalem PA USA

As a UX designer whose education is in psychology, visual design, and technology, Evan enjoys solving problems to address user needs and enhance their experience by creating engaging interactive elements that delight people. Evan serves as an advocate for the benefits of taking the time that is necessary to do good design and think through the usability and accessibility of native apps and Web applications. He has worked as a UI designer and interaction designer as part of UX teams at a variety of organizations such as The Vanguard Group, Project Management Institute, Deloitte, and Expensewatch.com. Starting his career in visual design, Evan worked as an independent UI design and UX design consultant. He also served as a research assistant in the early days of online personalization and marketing as a Psychology undergrad at the Smeal College of Business at Penn State University. MoreMore

Frank Guo

Founder of UX Strategized, San Bruno CA USA

A well-respected UX strategist and architect, Frank has co-authored a book chapter and published more than a dozen professional papers, covering such topics as advertising, Web promotion, eyetracking, persona development, product strategy, and search results. He has also developed a large body of user-research techniques and UI-design guidelines and trained many in applying them. Recently, at the Human-Computer Interaction International conference, Frank received a best-paper award for a paper that he co-authored. Frank is currently providing UX strategy and design consulting services through his firm, UX Strategized.He set up and led user research practice for Barclays’s iShares business and established foundational digital client insights for the firm. His work had a deep impact on iShares’s digital strategies and shaped the award-winning UI designs of iShares’s Web tools and iPhone app. Previously, Frank established eyetracking as a key research method at eBay. He led advertising research there and published a professional paper on best practices for online advertising. He also led design guidelines research that influenced eBay’s UI design best practices and full-cycle user research for the shipping and seller tools, influencing the tools’ overall redesigns. Prior to joining eBay, Frank conducted design-strategy research at Oracle, influencing the UI architecture of its enterprise software suite. Frank obtained a PhD in cognitive psychology from UCLA, where he conducted extensive scientific research on consumer psychology and taught advanced statistics. MoreMore

Garett Dworman

Senior Consultant at Tec-Ed Inc., San Francisco CA USA

Tec-Ed specializes in knowledge-management analysis and design. Garett has over ten years of experience in product and user interface design for firms ranging from established financial institutions to high-tech startups. Garett has published extensively on how people and organizations disseminate, access, and consume information. He holds a Ph.D. in Decision Sciences from The Wharton School of the University of Pennsylvania. MoreMore

George Olsen

Lead User Experience Designer at Shutterfly Inc
Principal at Interaction by Design LLC, San Francisco Bay Area CA USA

George has more than 10 years of experience doing award-winning design work for a variety of companies—from dotcom startups to Hollywood studios such as Disney to Fortune 500 companies, including Nestle Transamerica and The Capital Group, and to Internet giants such as Yahoo!, where he was the interaction designer for Yahoo! Search. For the past two years, George has headed his own user experience consultancy. He has also taught at UCLA Extension, spoken at numerous conferences, and written articles about user experience design. Back when George had a hands-on role in crafting Web sites, he co-founded The Web Standards Project, a grassroots coalition of Web developers who sought to ensure browser-makers fully supported HTML, CSS, and other Web standards that help make the Web accessible to all. He was also a co-founder of both Boxes and Arrows, a peer-written online journal about user experience issues, and UXnet, a group seeking to make connections between people, resources, and UX organizations. Recently, DevSource™ featured George in its series of video interviews with experts in the field of software and Web development, “Great Minds in Development.” MoreMore

Giovanni Calabro

VP of Design at Siteworx LLC, Reston VA USA

Giovanni leads teams that are responsible for blending business, design, customer experience, and content to achieve award-winning strategies and experiences. With over 15 years of experience leading interactive research and design efforts for a wide range of businesses, Giovanni consistently pushes the boundaries of customer strategy and design for clients as diverse as Bain & Company, MTV Networks, Symantec, NPR, and JPMorgan Chase. Prior to Siteworx, Giovanni coordinated design strategy for major stories at the Washington Post, including coverage of the Iraq War, the 2004 Elections, and the D.C. Sniper case. MoreMore

Greg Nudelman

Principal at DesignCaffeine Inc.
Pleasanton CA USA

Founder of the San Francisco Bay Area UX design consultancy DesignCaffeine, Greg is widely recognized as an experience design and user research expert, specializing in search, social networking, business dashboards, and process redesign for mobile and Web platforms. Greg has published over 30 articles and speaks regularly to audiences around the world about how to design intuitive and elegant systems that improve the quality of people’s lives while creating abundant ROI. He has led design projects for Fortune 500 companies and creative startups. MoreMore

Hilary Coolidge

Consultant in Experience Design at Molecular, Boston MA USA

While at Molecular, Hilary has worked on projects for companies in the financial services, consumer products, Web services, and consulting industries. She was responsible for planning and conducting a usability study for a mobile Web site, produced site maps and annotated wireframes for a Web site redesign for a top-10 consulting company, and created a new home page for a well-known job search company, including new branding and campaign messaging. Other companies she has worked with include Coca-Cola, Boost, BCG, IBM, Monster.com, and Houghton Mifflin. Hilary enjoys bringing her business knowledge and experience to the experience design field. MoreMore

Jessica Enders

Principal at Formulate Information Design, Melbourne Victoria Australia

Jessica is one of those rare folks who have a passion for forms. She realized the extent of this passion after spending 10 years as a statistician, survey methodologist, and market researcher. Since then, she has added interaction design and user experience to her skill set. In 2007, Jessica established her own business, Formulate Information Design, which focuses solely on form design—for both paper and digital forms. Through Formulate, she provides form design, research, and training services to government agencies, not-for-profit organizations, and large and small companies, both in Australia and the United States. Jessica regularly writes articles about good form design on her Web site. MoreMore

Jessyca Frederick

Director of Product Management at ThisNext, Los Angeles CA USA

Formerly Senior User Experience Designer at comparison-shopping giant Shopzilla, Jessyca was also Principal of the all-things-Web consulting firm, Monarch Productions, which she founded in 2001. Always looking for new ways to stay involved in the UX community, Jessyca is a member of UPA, CHI, and STC and is the UXnet Local Ambassador for Los Angeles. She has recently published articles with STC. Jessyca has a Bachelor’s degree in Fine Arts from the University of California at San Diego and also completed a minor course of study in Mathematics. MoreMore

Jim Nieters

Senior Director of User Experience for Travel Products at HP, Scotts Valley CA USA

Leading UX Design for online advertiser products at Yahoo!, including search marketing and the open ad-management platform, APT from Yahoo!, Jim works to ensure user experience is a strategic differentiator for the business. Before joining Yahoo!, Jim built and led the central UED group at Cisco and turned it into an internal consultancy with over $200 million in revenue increases each year, resulting from his group’s achievements in design and innovation. He has worked in UX design and research for more than 16 years and has been a UX leader for 10 of those years. Jim specializes in UX process enhancement and organizational leadership and transformation. He teaches a course about leading innovation workshops and speaks frequently on innovation and leading UX organizations at conferences and universities. MoreMore

Jim Ross

Senior UX Architect at Infragistics, Cranbury NJ USA

Jim has spent most of the 21st Century researching and designing intuitive and satisfying user experiences. As a UX consultant, he has worked on Web sites, mobile apps, intranets, Web applications, software, and business applications for financial, pharmaceutical, medical, entertainment, retail, technology, and government clients. He has a Masters of Science degree in Human-Computer Interaction from DePaul University. MoreMore

Joanna Markel

Lead Interaction Designer at Digitas, Detroit MI USA

Joanna has been a user experience designer for twelve years and has worked with companies in the automotive, information, and insurance industries. At Digitas, she partners with clients on agile development projects to create innovative and usable experiences. Prior to joining Digitas, Joanna headed the agile User Experience Design team at ProQuest, a company in Ann Arbor that develops Web-based research tools for libraries. Joanna holds an M.S.I. in HCI and contributed to the design and development of the IA Library for the IA Institute. MoreMore

Joe Lamantia

User Experience Lead at Endeca, Boston MA USA

A veteran architect, consultant, and designer, Joe has been an active member and leader in the UX community since 1996. He has crafted innovative, successful user experience strategies and solutions for clients ranging from Fortune 100 enterprises to local non-profit organizations, digital product companies, and social media startups, in a wide variety of industries. Joe is the creator of EZSort, the leading, freely available tool for card sorting, as well as the Building Blocks for Portals design framework. He is also a frequent writer and speaker on topics including future directions in user experience; the intersection of business, culture, and design; and systems thinking. Joe is currently based in New York, working as a UX strategy consultant for the enterprise architecture group of a global IT services firm. MoreMore

Joe Sokohl

Director of Global User Experience at Keane Inc., Richmond VA USA

Joe has more than 15 years of experience in user experience-related fields. He has concentrated on crafting excellent user experiences, using information architecture, interaction design, writing, and user research. At Keane, Joe acts as an advocate for user experience consulting: information architecture, user research, interaction design, and usability evaluation, along with visual design and Web design. He manages the careers and education of 35, mostly offshore, information architects, visual designers, technical writers, and Web developers, mentoring them in skills competency, along with general business consulting practices. He also evangelizes best practices in UX among both internal and external clients. Previously, Joe held UX positions in Hamburg, Germany; Richmond, VA; Chicago, IL; and Durham, NC. Once upon a time, he’s also been a soldier, a cook, a radio DJ, a road manager, a teacher, and a reporter. MoreMore

Joel Flom

Lead Experience Architect at EffectiveUI, Denver Colorado USA

With more than 14 years of experience in the Web industry, Joel helps develop and execute experience strategy for clients at EffectiveUI. Through his passion for untangling the web of technology and trends, he works to create useful, engaging, and meaningful interactions for clients such as Boeing and Microsoft. Joel’s experience spans the globe and includes research, analysis, usability testing, and design. He has served as Managing Director of Elavision, a UX agency based in Australia, as well as at Best Buy. He plays an active role in the UX community, including founding the Brisbane chapter of the Interaction Design Association (IxDA). Joel holds Bachelor of Arts degrees in Sociology and Psychology from the University of Minnesota-Twin Cities. MoreMore

Joel Grossman

VP of Technology at Leapfrog Online, Chicago IL USA

Joel Grossman was formerly the Managing Principal of Pivotal Click, a user experience research, design, and innovation firm that focuses on helping clients identify the moments of truth for their digital products and services. Prior to forming Pivotal Click, Joel built the Interactive Branding practice for LAGA, a nationally recognized brand design agency. He has held senior UX management positions with Playboy Enterprises and Encyclopedia Britannica. He also led product development for Edventions, a start-up that Edison Schools since acquired. Joel began his career as an independent technology consultant, working on application development and networking projects in the US and Japan. Joel has a master’s degree in political economy from the University of Minnesota and serves as Chicago’s Local Ambassador for UXnet. MoreMore

Johanna Kollmann

Senior UX Consultant at EMC Consulting, London UK

Johanna started her career in user experience at Siemens in 2004 and has since gained experience in both in-house and agency roles. In London, she previously worked at Flow Interactive and Vodafone. Passionate about building better things through collaboration, Johanna cofounded Design Jam, organizes the Agile UX Meetup London, and is a member of the Balanced Team community. She has presented at the IA Summit, Euro IA, Agile, and several barcamps. She earned a degree in Information Design at FH Joanneum, then her Master’s in Human-Computer Interaction with Ergonomics at University College London. MoreMore

Joi L. Roberts

Design Ambassador at Motorola Consumer Experience Design, Chicago IL USA

During the past 13 years, Joi has worked in a variety of roles within the telecommunications industry, ranging from requirements gathering to software development/validation to user interface design—voice, telephony, and Web—to user-centered process development and institutionalization. Currently, as the Design Ambassador for the Motorola Consumer Experience Design (CXD) team, Joi is responsible for driving strategic initiatives internally and externally around design education, design culture, talent growth and development, and industry contribution. And, in her spare time, Joi is quite active in the UX design community—often organizing or presenting at local and international industry events and conferences. Joi firmly believes that, in order for the UX community to make a real difference in the world, industry and academia must work together to develop design leadership. In her current role and through her industry participation, she seeks to spread this message. MoreMore

Jon Innes

Founder and President of UX Innovation LLC, San Francisco CA USA

As a UX consultant, Jon helps companies set up and improve their user-centered design and research processes. Jon has led UX projects for several Fortune 1000 companies—both as a consultant and as a member of in-house teams. His experience spans a wide variety of domains, including consumer and enterprise software, consumer hardware, IT projects, and ecommerce Web site design. Jon is a Certified Scrum Product Owner, with extensive experience integrating Agile and user experience for both large, globally distributed teams and early-stage startups. Before becoming a consultant, Jon was Director of User Experience for the Quicken Division at Intuit. In that role, he helped the company launch new products for the health care and online banking markets. Previously, Jon was the first Innovation Architect at SAP, where he helped the company build a team in California. Jon has held management and leadership positions at Vitria Technologies and Siebel Systems and has held UX roles at Cisco, Oracle, Symantec, and IBM. MoreMore

Joost Willemsen

Creative Director at LBi Lost Boys, Amsterdam Netherlands

Joost has been an interaction designer since 2000. Working with Lost Boys, he has designed successful solutions for clients like KLM, Postbank, and Nuon. His initial focus was on information architecture, with a preference for big, complex projects. Over the years, his expertise has expanded to encompass interaction design and user experience design. Joost joined Backbase—a leading provider of Ajax software, in Amsterdam—to be in the forefront of Rich Internet Application design. At Backbase, Joost is developing prototypes for RIAs. Clients include ABN AMRO, D-Reizen, and KPN. Joost loves his work as an interaction designer, because it combines analysis, creativity, and client contact. MoreMore

Joshua Kaufman

Independent Interaction Design Consultant, San Francisco CA USA

As a consultant, Joshua focuses on cross-platform interaction design and UX strategy for Web and mobile applications. Previously at Tiny Pictures, Joshua created user-centered designs for Radar, a social media service that lets people engage in visual conversations using camera phone pictures and videos. He holds an M.S. in Human Computer Interaction from University College London, University of London, and has over 8 years of experience in both the United States and Europe. An active member of the UX design community, Joshua is the IxDA SF Community Manager, is a member of BayCHI, and was formerly the London Local Ambassador for UXnet. MoreMore

Junaid Asad

User Experience Lead at IBM Global Business Services, Bangalore India

Junaid’s UX design experience encompasses both the services and themanufacturing industries. In addition to his having worked on social media initiatives with organizations like IBM and HP, he has done user interface design for Web applications and products and worked on new technologies in both mature and emerging markets, business process analysis and re-engineering, and human performance assessment and improvement. Junaid has graduate degrees in both Human Factors Psychology and Electrical Engineering and brings a multidisciplinary approach to his work. He is also a Certified Usability Analyst (CUA). MoreMore

Kate Lawrence

User Experience Researcher at EBSCO Publishing, Ipswich Massachusetts USA

Kate brings over 15 years of experience in UX design and user research to her role as a User Experience Researcher at EBSCO Publishing. She has deep experience in the healthcare and online travel industries and has degrees in Sociology and Public Health. MoreMore

Kate Walser

Principal Consultant and Senior User Experience Designer at CX Insights, Fairfax VA USA

Based outside Washington, DC, Kate is Principal Consultant for CX Insights, a division of Tritus Technologies, Inc. For the past 12 years, she has envisioned and designed products that make sense and engage customers—all while promoting accessibility. Kate has worked across industry, government, and non-profit organizations, including AXA/Equitable, T. Rowe Price, U.S. Department of Defense, U.S. Department of Health & Human Services, and Veterans Affairs, as well as for some international organizations. Kate was a member of the U.S. federal advisory committee that updated the Section 508 and Section 255 accessibility standards. She has a degree in biomedical engineering and an MBA in strategy and international business. She is VP of the Washington, DC-area UPA chapter, and a member of the UPA-Knowbility Web Accessibility Certificate advisory board. MoreMore

Kay Corry Aubrey

UX Consultant and Trainer at Usability Resources Inc., Bedford MA USA

With over 20 years’ of experience as a UX consultant and trainer, Kay has worked independently through her own business, Usability Resources, since 2002. She has helped organizations such as iRobot, the Massachusetts Medical Society, and the Broad Institute maximize their competitiveness by evaluating and optimizing the usability of their products. Kay is Editor in Chief of QRCA VIEWS Magazine. She has a Master’s degree in Information Systems from Northeastern University, where she teaches a class in Usability and UI Design within the Healthcare Informatics program. She also has a Masters in Social Work from Boston University and a BA from McGill University, in Montreal. Kay has written many articles on qualitative research for technology and has spoken on this topic both locally and throughout the United States. MoreMore

Kevin Brooks

Principal Staff Researcher at Motorola Labs and Storyteller, Boston MA USA

At Motorola, Kevin researches new user interface technologies and expresses them as connected user-centered experiences, using various media. Always interested in both computer science and filmmaking, he hungered for them to become more integrated. While researching how to use both to tell stories, he found the oral storytelling community in the Boston area. As Kevin developed and performed as a professional oral storyteller, then began coaching other storytellers, he learned a lot about storytelling as a pivotal part of the creative, performance, and design process. As a storyteller, Kevin tells humorous and poignant tales from his life for both adults and families, as you can hear on his CD Kiss of Summer. He has been a featured performer at storytelling festivals and conferences and has given numerous storytelling workshops to engineers, designers, and other storytellers. As an undergraduate, Kevin studied engineering, computer science, creative writing, and film production, receiving a BS in Communications from Drexel University. He earned an MA in Documentary Film from Stanford University. Kevin received his PhD in Media Arts and Sciences from the MIT Media Lab, where his area of research was computational narrative and interactive cinema. Kevin has published several papers on storytelling and interactive story design. He is the coauthor, with Whitney Quesenbery, of the Rosenfeld Media book Storytelling in User Experience Design.
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Kevin Jeong

Director of User Experience at Goodby Silverstein and Partners, San Francisco CA USA

Kevin is a UX designer, mentor, and Director of User Experience at Goodby, Silverstein, and Partners. He is passionate about designing novel user experiences and bringing people together to create them. He has been crafting interactive products since 1995 and has helped top brands such as Adobe, Chevrolet, Google, Walmart, and many others to create meaningful experiences for users. MoreMore

Kevin Silver

UX Designer at Tyler Technologies, Falmouth ME USA

Kevin is an empathetic champion of users and a strong proponent of user-centered design. He strives to design digital products that are simple, elegant, and easy to use. Involved in desktop application design and development since 1995, he started tinkering with HTML in the late 90s—just in time for the flurry of growth on the Web before the big .com bust. Kevin has worked on a diverse range of projects, including designing applications for Indian Health Services (a federal agency), Envision Utility Software, University of New Mexico, Anchor Computer, the United States Air Force, and Web sites for Norwegian Cruise Lines, Dr. Martens, Buck Knives, Museum of the African Diaspora, and Adobe, to name a few. One thing Kevin has learned through all of these engagements is that satisfying the needs and goals of users is central to a successful experience. He is a member of IXDA, IAI, and ASIS&T and has presented at the IA Summit. MoreMore

Kristi Olson

Senior User Experience Analyst at Deluxe, Minneapolis MN USA

Kristi has been doing UX research for ecommerce Web sites since 2001 and information architecture since 2006. After specializing in qualitative research methods for Target and Evantage Consulting, she moved to her current employer, Deluxe, and transformed UX research by blending qualitative and quantitative insights in a new approach called UX analysis. Kristi is an expert in research methodology, designing and blending methods of research, and discovering creative approaches to gathering data that meet business objectives. Kristi has synthesized her long-time, right-brain approach to user research with the left-brain approach of Web analytics to more powerfully communicate with Ebusiness. She has been Deluxe’s Tealeaf owner, administrator, and primary business user since 2009 and is on the road to becoming an Omniture Discover power user. Kristi is currently completing her Master of Liberal Studies in Innovation Studies. MoreMore

Laura Caprio

Product Manager at Matrix, Milan Italy

Laura has been active in Web site design since 1998—first as a Web designer, then as a content designer and editor. In 2001, Laura joined the new Information Architecture team at DNM—now Fullsix. Since then, she has been active in information architecture, user-centered design, and usability testing. Currently, Laura is working as a product manager at Matrix, a company in the Telecom Italia Group—the most important telco player in Italy. In her role at Matrix, she is responsible for UX design and information architecture and is the editor of www.alice.it, one of the best-known Web portals in Italy. Laura is co-founder of www.informationarchitecture.it, the first Italian Web site focusing on information architecture and user-centered design. She is also co-author of the book Information Architecture, the only book in Italian on this topic. For the last five years, Laura has been promoting information architecture and user-centered design through articles, courses, and panels at seminars and conferences, including the Italian IA Summit. MoreMore

Laurene McCafferty

Usability Consultant at System Concepts, London UK

An experienced usability consultant at the London-based firm System Concepts, Laurene has worked with a range of clients in the financial services, media and publishing, retail, and government sectors to deliver user-centered solutions. Clients have implemented her recommendations to help streamline their online processes and ensure excellent customer experiences based on proven results. Laurene has a strong interest in social media and working to help develop social media strategies within organizations. She has a PhD in Usability Engineering from the University of Edinburgh and an MA in Sociology from the University of Glasgow. MoreMore

Leandro Agrò

Product Behaviour Designer and CEO at WideTag Inc., Milan Italy

Leandro has more than 10 years of experience as an interaction designer and manager of IxD teams. He specializes in next generation user interfaces that provide human-like interaction with intelligent virtual assistants. At Key-One, in Milan, Italy, Leandro is providing detailed specifications for the behaviors of such virtual assistants, including gesture, language, and social skills; defining emotional models that let these assistants respond to the moods of users; and designing visual user interfaces and voice-recognition systems. Before joining Key-One, Leandro was Advanced Design Director at the innovative startup SrLabs, where he focused on eyetracking for the usability market. While there, he led a design team that created the first hands-free, multimodal GUI with voice and gaze input. Previously, he was co-founder and Vice President of a large eConsultancy with offices in Milan and Boston. Leandro studied interaction design at the Domus Academy, in Milan, Italy. He is actively involved with the Milano Bicocca University, TorVergata University, and others. Leandro is a prolific writer on topics from IxD, usability, and UX to natural, multimodal user interfaces. He was the founder of Idearium.org, the first Italian eZine/community for UX designers, and is co-producer of the Interaction Frontiers conference. MoreMore

Leo Frishberg

Product Design Manager in IT at Intel, Portland OR USA

With over 30 years of experience in design—as both a bricks-and-mortar architect and a UX designer—Leo drives highly differentiated and innovative solutions by applying presumptive design throughout the product lifecycle, from ideation to execution. Most recently, as Product Design Manager at Intel, Leo has applied this approach to quickly align hundreds of team members on a shared vision for a mission-critical program. Prior to joining Intel, he worked on the Tektronix Logic Analyzer product line, which generated several patent filings, and spearheaded the vision for and definition of the next generation of instruments. Leo is a CSPO (Certified Scrum Product Owner). For the past 10 years, he has served as both Program Chair and Executive Director for CHIFOO (Computer Human Interaction Forum of Oregon), the Portland Chapter of SIGCHI. MoreMore

Leslie Johnson

UX Architect at Online Business Systems, Calgary Alberta Canada

Leslie is a UX generalist with experience in all the disciplines of user-centered design (UCD), which positions her to lead UX teams both large and small. Her past experience includes consulting, as well as providing design, research, and usability solutions to Microsoft, Intuit, and other smaller organizations. Leslie’s two passions are creating outstanding design solutions that satisfy and delight users and teaching and training non-UX professionals in UCD principles. She’s currently consulting in Canada, delivering great user experiences to large and small clients. MoreMore

Liya Zheng

Principal Design Consultant at Liquidnet Inc., New York NY US

Liya began her career as an interaction designer. Currently, she helps Liquidnet re-imagine the future of the equity marketplace, using a variety tools and techniques from a wide range of user experience practices. Previously, she worked for Respironics, a leader in respiratory monitoring and assistive technology, and helped them establish an internal experience design capability. Liya became interested in storytelling in interactive media through a position early in her career at Rockstar Games. She is member of the UPA, AIGA, and ACM. Liya earned a BS and an MS from Carnegie Mellon University. MoreMore

Luca Mascaro

Owner and Lead User Experience Architect at SketchIn, Ticino Switzerland

Luca has more than 10 years of experience in information design, user interface design, interaction design, and accessibility for Web sites and Web applications. He is founder of SketchIn—a user experience design and strategy consultancy located in Lugano, Switzerland—and co-founder and UX manager at Phiware Engineering—a Swiss firm specializing in enterprise applications. Luca’s work focuses on agile UX design, applying user-centered design principles to projects for clients such as Generali Assurance, Swiss-Italian Television, the Swiss Post, and Italy’s Innovation Department. Luca is president of IOSHI (International Organization for Standards in Human/Computer Interfaces)—an association that promotes standards in Human/Computer interfaces—is a member of many international organizations—such as IWA/HWG (International Webmasters Association/HTML Writers Guild) and UPA (Usability Professionals’ Association)—and participates in the W3C HTML, Web Content Accessibility, and Web Application working groups as well as that for ISO software ergonomics. MoreMore

Lucinio Santos

User Experience Architect at IBM, Raleigh-Durham NC USA

For the last eighteen years, Lucinio has been a user experience architect, working on IBM software offerings. During his tenure, he has led, managed, and contributed to usability and design initiatives for systems management, application development, middleware, and portfolio management software. He holds a Ph.D. in Cognitive and Experimental Psychology from the University of New Mexico. MoreMore

Luke Chambers

Cofounder at Experia Digital, Melbourne Australia

Cofounder at UX Mastery

General tinkerer, Web tailor, user-centred design soldier, and tall-ship sailor, Luke is one half of the founding partnership behind UX Mastery. He learned his collaborative, visual thinking, and storytelling skills while studying filmmaking at the Victorian College of the Arts. Luke has worked in the Web industry since his first startup in 1999 and came across user-centered design while himself participating in a usability testing session for Sensis. He has since championed UX design, both on small guerilla projects and at large companies like Penguin Books Australia. Luke consults through his agency Experia Digital. He enjoys sailing tall ships, writing retro detective fiction, and creating lists—lots of lists. Throughout each day, Luke listens, sketches, tells stories, and explains to people the why of the design that happens behind the visuals. He lives in a tumbledown farmhouse in Melbourne with his wife and has two chooks. MoreMore

Margie Coles

Independent UX Consultant at PageSolutions Inc., Seattle WA USA

Margie is an independent consultant with 20 years of experience simplifying and streamlining systems involving content, enterprise data, customer interactions, and workflows. She has worked with Microsoft, the Gates Foundation, Office Depot, Laplink.com, the Seattle Times, and numerous smaller companies in the Seattle area. Her current passion is combining the business sensibility of Lean Startup with sensible UX to promote software development and business cultures that are realistic, pragmatic, customer-empathetic, and profitable. She especially enjoys simplifying the complex and studying complicated systems to envision simpler design patterns for them. Margie holds a Certificate in Software Product Management from the University of Washington, a Master’s degree in Speech-Language-Communications from the University of Minnesota, and a Bachelor’s degree in Cognitive Psychology from the University of California, Santa Cruz. MoreMore

Mark Schraad

Chief UX Strategy Consultant at 180 Insights, Denver Colorado USA

Mark has been a designer for his entire professional career. His work in human-computer interaction began before many had even heard of the Internet. Most recently, Mark has specialized in designing ecommerce sites and mobile apps and driving innovation toward the future. He has deep experience in user research, business strategy, and building and managing high-performing teams. Mark currently consults in these areas for both startups and major corporations. MoreMore

Marnie Andrews

Design Manager at IBM, Ottawa Ontario Canada

After graduating from the University of Waterloo’s co-op Computer Science program in 2000, Marnie spent her first 8 years working in the software industry splitting her time between programming, interaction design, and usability at small companies that valued her ability to move between skills. Then in 2008, Marnie became a full-time UX Designer at IBM. With her passion for designing with real users, she has led cross-disciplinary product teams to improve the quality of their deliverables by leveraging users’ feedback. Now, as a Design Manager, Marnie ensures that the right people are on the right projects. Her team creates design solutions using the best methods possible. Marnie is currently creating a design research program with her team at IBM Business Analytics. MoreMore

Matt Rintoul

Co-founder at Say Yeah!, Toronto Ontario Canada

Long recognized as a leading user interface designer in Toronto, Matt is particularly adept at finding those key insights that move a product from concept to a great user experience. Over the past 15 years, his design work has run the gamut from financial services to sports, publishing to productivity. Matt has worked for clients large and small, across devices of all shapes and sizes, and particularly enjoys bringing new products to market. Highlights of his design career include theScore, Virgin Mobile, Microsoft, and too many great startups to mention. MoreMore

Matthew Magain

Director at Useractive, Melbourne Australia

Cofounder at UX Mastery

After completing a Masters degree in Engineering, Matt began his Web career in the corporate world, evangelizing Web standards and accessibility at companies like IBM and PricewaterhouseCoopers long before it was trendy to do so. He began embracing user-centered design techniques during his time at SitePoint, after editing The Usability Kit, and went on to apply them to spin-off companies such as 99designs and Learnable. In 2010, Matt founded Useractive, a boutique user experience design agency that offers creative services to brands such as Australia Post, Monash University, and Bain & Co, and founded UX Mastery. He has presented at a range of conferences, including UX Australia, Webstock, Web Directions South, Microsoft REMIX, and Tech•Ed. At home with his wife and two daughters, Matt spends his evenings pretending he’s a cartoonist. He recently wrote, illustrated, and self-published a children’s book. MoreMore

Maurice McGinley

User Experience Design Lead at AVG Innovation Lab, Amsterdam The Netherlands

Maurice leads the User Experience group at AVG’s Innovation Lab in Amsterdam. Previously, he successfully bootstrapped Ovis, creator of StateAlert, a public emergency warning system that got sold to the Western Australian State government in 2007. Maurice has served as Director and Partner at the startups Xyris, in New York, and Data Diction, in Australia. He has also worked as a UX designer and innovation consultant in Singapore, Hong Kong, Taiwan, and The Netherlands, creating solutions for consumer electronics, first responders, personal health, and the financial industry. MoreMore

Mia Northrop

Freelance Experience Designer, Melbourne Victoria Australia

Mia has over 10 years of experience designing digital user experiences. She applies her passion for finding the sweet spot between user needs and business objectives, working for clients as diverse as Medibank, NAB, RMIT, eBay, Telstra, Ford, Merrill Lynch, Coles Group, EMC, and ANZ. Formerly, Mia worked for a who’s who of Australian Internet companies, including Fairfax Digital, Sensis, and SEEK, as well as the interactive agency Razorfish and the consultancy Symplicit. Her favorite part of UX projects is conducting UX research that illuminates the ideas that make the biggest impact on design. MoreMore

Michael Griffith

Creative Director at Bottle Rocket, Dallas TX USA

At Bottle Rocket, Michael builds digital brand experiences for mobile devices, balancing user-centered and marketing-centered design approaches. He’s been designing digital media for 21 years, and his strong understanding of information architecture, usability, accessibility, and compliance sets him apart from most creative directors. His mantra is simple: Work with cool people and build cool stuff. Michael’s broad experience includes designing mobile apps, iPad apps, Web sites, microsites, social media, digital media, email, computer-based training, marketing CDs, kiosks, and trade show media. His diverse industry experience spans consumer package goods, entertainment, travel and leisure, telecommunications, finance, over-the-counter pharmaceuticals, and B2B. Michael has taught the design and development of new media at the college level and speaks at professional organizations and conferences. MoreMore

Michael Hawley

Chief Design Officer at Mad*Pow Media Solutions LLC, Boston MA USA

As Chief Design Officer at Mad*Pow, Mike brings deep expertise in user experience research, usability, and design to Mad*Pow clients, providing tremendous customer value. Prior to joining Mad*Pow, Mike served as Usability Project Manager for Staples, Inc., in Framingham, Massachusetts. He led their design projects for customer-facing materials, including e-commerce and Web sites, marketing communications, and print materials. Previously, Mike worked at the Bentley College Design and Usability Center as a Usability Research Consultant. He was responsible for planning, executing, and analyzing the user experience for corporate clients. At Avitage, he served as the lead designer and developer for an online Webcast application. Mike received an M.S. in Human Factors in Information Design from Bentley College McCallum Graduate School of Business in Waltham, Massachusetts, and has more than 13 years of usability experience. MoreMore

Michele Marut

User Experience Researcher at Misys, New York NY USA

Michele was formerly a Human Factors Specialist with the medical manufacturing company Respironics. Since 1999, Michele has been applying Human Factors principles to the design and evaluation of a range of products. Her experience includes usability testing kitchen and bath products at Kohler and making Navy ships more user friendly at General Dynamics: Bath Iron Works. She currently serves as the UXnet Local Ambassador and IxDA Local Coordinator for Pittsburgh and chairs the Environmental Design Technical Group of HFES. Michele holds an M.S. in Human Environment Relations from Cornell University. MoreMore

Mike Hughes

User Experience Architect at IBM Internet Security Systems, Atlanta GA USA

In his role as User Experience Architect for IBM Security, Mike’s professional focus is on designing usable user interfaces that accommodate the user as learner. Previously, as User Assistance Architect at IBM, Mike identified tools, methods, and standards for integrating the content and delivery of user assistance, including documentation, Help, elearning, and training. He was formerly Lead UX Designer for CheckFree Corporation, where he instituted their User Experience Research and Design Center. Mike has a PhD in Instructional Technology from the University of Georgia and a Masters in Technical and Professional Communication from Southern Polytechnic State University. He is a Fellow with the Society for Technical Communication and a Certified Performance Technologist through the International Society for Performance Improvement. MoreMore

Mudassir Azeemi

Interaction Designer at Wells Fargo, San Francisco CA USA

Mudassir works with and learns every day from a team of stellar designers at Wells Fargo. Previously, he was a Software Architect and a UX team of one on a couple of projects. He explores interaction design in his leisure time as well and has created six iOS apps and two for Windows Phone. He is founder of @Qurtaba and @TapPixl, pioneer of Urdu apps on iOS and video filtering on Windows Phone. When time permits, he does freelancing related to all things UX from TapPixl and Qurtaba. MoreMore

Nathanael Boehm

User Experience and Social Interaction Designer for the Australian Government, Canberra Australia

For more than ten years, Nathanael has been working primarily in the government sector of the Web design industry. He started off as a Web application developer before transitioning through front-end development into interaction design. His strong technical knowledge has helped him establish his credibility and act as a communication bridge between information technology and business teams within organizations. This enables him to design and implement high-quality, usable, and accessible productivity applications and information Web sites that align with both business objectives and user goals. Nathanael is also deeply involved in Government 2.0 in Australia—with particular attention to social interaction design and social-media strategy development and implementation. He is helping Australian Government agencies move toward a citizen-centric approach to service design and delivery. MoreMore

Nicola Rovetta

Creative Director at Agency.com, Milan Italy

After starting out in classic advertising, Nicola Rovetta moved on to design for Web marketing projects in 1996. For more than a decade, he’s been directing digital creative departments in international networks, often taking charge of interaction design, information architecture, and experience design. At present, Nicola is leading creative in TBWA\’s digital firm, Agency.com, in Italy. He’s been avidly following the rise of the Web from version 1.0 to 3.0, and he actively evangelizes the power of digital culture in Italy. MoreMore

Niranjan Jahagirdar

Technical Editor at VMware, Bangalore India

At VMware, Niranjan ensures the content that writers from various geographies create conforms to VMware standards. In addition to mentoring writers, he works with them to provide feedback on user interfaces to various product development teams. Niranjan also runs a network for graphic designers and Web designers called Papertree Studios. MoreMore

Ollie Campbell

Partner at Navy Design, Melbourne Victoria Australia

Ollie has led UX design projects for some of the biggest companies in Australia and around the world. He has a degree in computer science and is currently pursuing postgraduate study in psychology. MoreMore

Pabini Gabriel-Petit

Founder and Principal Consultant at Strategic UX
Silicon Valley CA USA

Founder, Publisher, and Editor in Chief at UXmatters

With more than 20 years working in User Experience at companies such as Google, Cisco, WebEx, Apple, and many startups, Pabini now provides UX strategy and design consulting services through her Silicon Valley company, Strategic UX. Her past UX leadership roles include Senior Director of UX and Design at Apttus, Principal UX Architect at BMC Software, VP of User Experience at scanR, and Manager of User Experience at WebEx. Pabini has led UX strategy, design, and user research for Web, mobile, and desktop applications for consumers, small businesses, and enterprises, in diverse product domains. Working collaboratively with business executives, multidisciplinary product teams, and UX teams, she has envisioned and realized holistic UX design solutions for innovative, award-winning products that delighted users, achieved success in the marketplace, and delivered business value. As a UX leader, she has facilitated conceptual modeling and ideation sessions; written user stories; prioritized product and usability requirements; established corporate design frameworks, standards, and guidelines; and integrated lean UX activities into agile development processes. Pabini is a strategic thinker, and the diversity of her experience enables her to synthesize innovative solutions for challenging strategy and design problems. She is passionate about creating great user experiences that meet users’ needs and get business results. A thought leader in the UX community, Pabini was a Founding Director of the Interaction Design Association (IxDA). MoreMore

Pamela Pavliscak

Founder of Change Sciences, New York NY USA

Pamela is founder of Change Sciences, a UX research and strategy firm for Fortune 500s, startups, and other smart companies. She’s got credentials—an MS in Information Science from the University of Michigan—and has worked with lots of big brands, including Ally, Corcoran, Digitas, eMusic, NBC Universal, McGarry Bowen, PNC, Prudential, VEVO, Verizon, and Wiley. Plus, Pamela has UX street cred: She’s logged thousands of hours in the field, trying to better understand how people use technology, and has run hundreds of UX studies on almost every type of site or application you could imagine. When she’s not talking to strangers about their experiences online or sifting through messy data looking for patterns, she’s busy writing and speaking about how to create better user experiences using data of all shapes and sizes. MoreMore

Patrick Neeman

Director of User Experience at Jobvite, Burlingame California USA

Patrick lives in San Francisco and is Director of User Experience at Jobvite, a social recruiting platform with hundreds of customers, including Twitter, Groupon, Living Social, and LinkedIn. Formerly as Practice Manager, User Experience, he built a team of 25 UX professionals for speakTECH. His previous experience also includes running an agency under the Usability Counts banner. Patrick has led both User Experience and Engineering teams and has self-published several mobile applications. He has spoken about the integration of agile into User Experience teams, mentored interaction design students, and presented at various events about everything from building a UX career to Scrum and the user experience process. He was also the founding Vice President of the Los Angeles UPA Chapter. Working in social media and user experience for the Web for more than 17 years, Patrick has worked for companies such as Microsoft, MySpace, Move.com, Orbitz, Comcast, and Disney. Patrick is the owner of the UX Drinking Game and runs the blog Usability Counts. MoreMore

Paul J. Sherman

Founder and Principal Consultant at ShermanUX, Youngstown OH USA

ShermanUX provides a range of services, including research, design, evaluation, UX strategy, training, and rapid contextual innovation. Paul has worked in the field of usability and user-centered design for the past 13 years. He was most recently Senior Director of User-Centered Design at Sage Software in Atlanta, Georgia, where he led efforts to redesign the user interface and improve the overall customer experience of Peachtree Accounting and several other business management applications. While at Sage, Paul designed and implemented a customer-centric contextual innovation program that sought to identify new product and service opportunities by observing small businesses in the wild. Paul also led his team’s effort to modernize and bring consistency to Sage North America product user interfaces on both the desktop and the Web. In the 1990s, Paul was a Member of Technical Staff at Lucent Technologies in New Jersey, where he led the development of cross-product user interface standards for telecommunications management applications. As a consultant, Paul has conducted usability testing and user interface design for banking, accounting, and tax preparation applications, Web applications for financial planning and portfolio management, and ecommerce Web sites. In 1997, Paul received his PhD from the University of Texas at Austin. His research focused on how pilots’ use of computers and automated systems on the flight deck affects their individual and team performance. Paul is Past President of the Usability Professionals’ Association, was the founding President of the UPA Dallas/Fort Worth chapter, and currently serves on the UPA Board of Directors and Executive Committee. Paul was Editor and contributed several chapters for the book Usability Success Stories: How Organizations Improve by Making Easier-to-Use Software and Web Sites, which Gower published in October 2006. He has presented at conferences in North America, Asia, Europe, and South America. MoreMore

Paul McAleer

UX Strategist at Centralis, Evanston IL USA

Paul is a UX strategist and designer whose career reaches back to 2000, building on nearly 20 years of design, blogging, photography, and writing. At Centralis, Paul works with clients to create user experiences around business and product goals, within the context of research and design. Prior to joining Centralis, Paul was responsible for the end-to-end user experience at Gogo, the in-flight Internet and streaming entertainment company. Earlier, during his tenure at ThoughtWorks, Paul led internal experience design workshops and provided key design work to Fortune 500 and Fortune 1000 companies. His portfolio of projects includes Orbitz Worldwide, Stanford Hospital and Clinics, NorthShore University HealthSystem, iCrossing, and Daxko. MoreMore

Paul McInerney

User Experience Specialist at IBM, Toronto Ontario Canada

With over 15 years of industry experience in usability and user experience, Paul has developed broad expertise in diverse product domains, as well as across the full gamut of UX roles and methods. Demonstrating thought leadership, he has shared his experiences and insights with the international UX community at conferences and through the publications of ACM SIGCHI and UPA. Over several years, Paul has exercised his organizational leadership skills through his volunteer executive roles for the Toronto chapter of ACM SIGCHI. MoreMore

Peter Bogaards

Founder at Bogieland, Amsterdam Netherlands

With almost 20 years of experience in information design, information architecture, and user-centered design, Peter is a recognized leader in the international information design community. Prior to founding BogieLand, he worked for the InfoDesign & Usability Group of Razorfish Europe and was information and user interface designer at Informaat. He was responsible for the design of intentional user experiences, including user interfaces, site architectures, navigation, and usability for clients such as eBay, Elsevier Science, IBM, Nissan, and Vodafone. MoreMore

Rebecca Albrand

Design Researcher at Electronic Ink, Philadelphia PA USA

As a design researcher, Rebecca enjoys understanding users’ needs to inform design. She believes that research improves people’s lives and design changes lives, so she works to merge the two disciplines, with the goal of creating the best possible user experiences. As a design research consultant, she has worked with companies whose domains span transportation, healthcare, entertainment, and finance. Rebecca holds a Bachelor of Science in Industrial Design from The University of the Arts. MoreMore

Richard A. Muscat

User Experience Specialist at Red Gate Software, Cambridge UK

Part of the UX team at Red Gate, Richard specializes in Web user experience. At Red Gate, UX designers and usability testers take a central role in product development, trying to ensure the company lives up to its motto: Ingeniously Simple Tools. In his spare time, Richard researches how startup companies can successfully apply user-centered design principles to early-stage business modeling. He has previously worked with several mobile and technology startups and was a Senior Web Specialist at Uniblue Systems. Richard completed an MA in Creativity and Innovation at the Edward de Bono Institute in Malta. MoreMore

Richard F. Cecil

Experience Strategist and Founder at More Better Labs, Peoria IL USA

Rick has nearly a decade of experience envisioning and designing innovative solutions for a variety of companies, including startups, non-profits, universities, and Fortune 100 companies. During his tenure at Motricity, he worked with Cingular, BET, Ask, Alltel, and other clients and was the Design Lead for their core product offering. Rick was a co-founder of both the Interaction Design Group—now the Interaction Design Association (IxDA)—and the Triangle Usability Professionals Association (UPA). Active in the UPA, he also serves on the organizing committee for World Usability Day. Rick is also the UXnet Local Ambassador for Research Triangle Park. MoreMore

Riley Graham

User Experience Designer at Fuzzy Math, Chicago IL USA

Riley has a passion for creating innovative, engaging user experiences. She is a firm believer that the best innovations stem from overlapping disciplines, thinking outside of the box, and adapting to change. Riley received her Masters of Science in Human-Computer Interaction from DePaul University and is local leader of the Chicago chapter of the Interaction Design Association. MoreMore

Robert Barlow-Busch

Director of Product Design at Primal Fusion, Kitchener Canada

At Quarry, Robert led projects for clients who want to distinguish themselves through products that are well designed, usable, and deliver an outstanding customer experience. As Practice Director of Interaction Design, he also worked with teammates to develop Quarry’s design methods. For instance, Robert introduced the use of personas to Quarry and has since then employed personas for projects in a variety of industries. He has also helped develop methods for better aligning usability with the goals and practices of marketing and branding. Some of this expertise is captured in Robert’s invited chapter about “Marketing Versus Design Personas,” in The Persona Lifecycle, a book Morgan Kaufmann will publish in 2006. With over 14 years of experience designing software and Web applications, Robert has worked throughout North America and Europe, at companies with familiar names such as Sony and FedEx. MoreMore

Ron Gagnier

User Experience Designer at IBM, Ottawa Ontario Canada

Ron Gagnier has been a UX designer for 14 years. He earned a BSc. from Carleton University’s Human Oriented Technology lab and developed his design and research skills both as a consultant and as a team member within numerous technology firms, including Nortel, Macadamian, Halogen Software, and IBM. Over the years, Ron has worked in many roles, including usability specialist, interaction designer, user researcher, and information architect. He is a member of UPA and CapCHI, and involved in the Ottawa Usability Consortium. When he is not working on a challenging design problem, Ron is a guest lecturer at Algonquin College, where he teaches design and usability. MoreMore

Sasha Giacoppo

UX Designer/Strategist, New York NY USA

An experienced UX designer, consultant, and strategist, Sasha leads companies through the journey that is design. While providing design solutions is at the core of his consulting engagements, he also helps organizations leverage his intensive design engagements to rapidly evolve innovation processes and enact organizational change. His work experiences with both large corporations and startups have spanned the globe. Sasha has a PhD in Administration, Leadership, and Technology from New York University, where his work focused on technology-enabled communities of learning. MoreMore

Scott Plewes

Vice President of User Experience Design at Macadamian, Gatineau Quebec Canada

Scott has deep expertise in user experience design, user research, and incorporating the voice of the customer into product design. With 20 years of experience in the field of UX design, he has worked in both the public and private sectors. His UX design skills cover the spectrum of desktop, Web, and mobile applications for a wide range of telecommunications, healthcare, enterprise, and consumer products. A strong advocate for collaboration between multiple disciplines, as well as user and stakeholder involvement in the creation of exceptional UX designs, Scott frequently speaks at software and design conferences across North America. MoreMore

Serena H. Rosenhan

Manager, User Experience Design at ProQuest, Ann Arbor MI USA

Serena manages a large team of UX designers at ProQuest. She has helped to define agile development processes that keep user-centered design at the forefront. With over 12 years of experience as an information architect and UX designer, Serena has helped design Web sites and Web applications for high-profile companies in many industries. To inform this work, she has conducted many types of user research, including interviews, surveys, usability tests, and contextual inquiries. She holds a PhD from Miami University in Rhetoric and Composition, with a specialization in Professional/Technical Communication and audience analysis. MoreMore

Shanshan Ma

Principal User Experience Consultant at In+Im, San Diego CA USA

Shanshan has extensive research experience in understanding how human beings organize and find information on the Web and in their own personal computing environment. Her expertise includes designing and conducting user research, handheld device and Web site usability, and user experience consulting. Shanshan received her PhD degree in the area of Human-Computer Interaction from Drexel University. MoreMore

Sharon Harper

Independent User Experience Consultant, Canton Ohio USA

As a consultant, Sharon focuses on the information architecture aspect of user experience design. She is passionate about the information-seeking success of users across a range online platforms. Sharon holds an M.S. in Information Architecture & Knowledge Management—now User Experience Design—and an M.L.S. from Kent State University, and is an active member of several online UX and usability groups and the Northeast Ohio chapter of UPA. She writes about UX education, the usability landscape, and the structure and design of information. MoreMore

Shira Gutgold

Freelance User Experience Designer, London UK

Shira is a UX designer with a passion for creating innovative and inspiring interactive experiences. She works as a freelance UX design consultant and spends her free time tinkering with new technologies and new usability testing methods for testing different types of interactive experiences. Shira received her MA in Interactive Media from London College of Communications. MoreMore

Simon Keatley

Senior User Experience Designer at Deloitte Digital, Seattle WA USA

Simon has a background in computer science and a Masters in Human Computer Interaction. His past work has included writing code, designing databases, prototyping, and conducting user research at Microsoft. At Deloitte Digital's Übermind Studio in Seattle, Simon’s recent work has focused primarily on mobile user experience and interaction design for Android and iOS. MoreMore

Simon Norris

CEO and founder of Nomensa, Bristol UK

Simon founded the digital agency Nomensa in 2001, with the objective of putting human behavior at the heart of Web design and ensuring that Web sites not only employ great design and technology, but deliver ground-breaking experiences to users, improving both accessibility and usability. With a detailed understanding of how people make choices and the factors that influence them, Simon has turned the traditional view of Web design on its head, focusing on people’s emotions and the way they interact with technology rather than the way technology can change their behavior. As a result, organizations such as Sky, the National Trust, the BBC, the Royal Mail, and many other top brands and international megacorporations ask him not merely to design or improve their online experience, but to transform it by humanizing their technology. MoreMore

Stephanie Schuhmacher

Lead User Experience Designer at Bloomfire, Austin TX USA

Stephanie has more than 18 years of experience in user-interface (UI) and UX design for Web and mobile applications. At Bloomfire, she leads UX and UI efforts relating to the development of the company’s enterprise knowledge and collaboration software and is responsible for UX prototyping, user interface design, and usability testing. Stephanie is co-founder and organizer of the Ladies That UX, Austin—the local chapter of Ladies That UX, an international organization for women in UX design. She is a former adjunct faculty member of Austin Community College, where she taught and developed the curriculum in Web design and user interface design for the Visual Communications department. She spoke about Money Outside the Mainstream: Designing the Experience of Alternative Financial Products at UXPA Austin’s World Usability Day 2012 event. Stephanie has a B.A. in Art from The University of Texas at Austin with a focus in Transmedia Studio Art. MoreMore

Steve Psomas

Interaction Designer / UI Product Manager at Workday, San Francisco Bay Area CA USA

Specializing in Web application design and UI product management, Steve has eight years of experience in UX design and four years in UI component engineering at Workday, Responsys, Neoforma, Intuit, Clear Ink, and Maus Haus. He is currently responsible for managing UI requirements and interaction design at Workday. Steve has developed and presented an audio conference on Rich Interaction Design. In his work as a designer, he draws inspiration from his prior experience as a technical writer and teacher. Steve graduated from the University of San Diego with a B.A. in English. He is a member of UPA and SIGCHI. MoreMore

Steven Hoober

President of 4ourth Mobile, Mission Kansas USA

For all of his 15-year design career, Steven has been documenting design process. He started designing for mobile full time in 2007 when he joined Little Springs Design. Steven’s work includes Designing by Drawing: A Practical Guide to Creating Usable Interactive Design, the O’Reilly book Designing Mobile Interfaces, and an extensive Web site providing mobile design resources to support his book. Steven has led projects on security, account management, content distribution, and communications services for numerous products, in domains ranging from construction supplies to hospital record-keeping. His mobile work has included the design of browsers, ereaders, search, Near Field Communication (NFC), mobile banking, data communications, location services, and operating system overlays. Steven spent eight years with the US mobile operator Sprint and has also worked with AT&T, Qualcomm, Samsung, Skyfire, Bitstream, VivoTech, The Weather Channel, Bank Midwest, IGLTA, Lowe’s, and Hallmark Cards. He is currently User Experience Architect with diesel engine maker Cummins, in addition to running his own interactive design studio at 4ourth Mobile MoreMore

SuAnne Hall

User Experience Designer at EffectiveUI, Denver CO USA

As a UX designer at EffectiveUI, SuAnne applies her skills to designing digital experiences for clients that include CenturyLink, 24/7 Media, FedEx Office, and CURE Magazine. In addition to holding a bachelor’s degree in political science and a master’s in Digital Media Studies from the University of Denver, she is an eternal student. Right now, her focus is on exploring the ever-changing space between digital standards and new trends and how to transform problems into user-centered design solutions that are both usable and delightful. MoreMore

Tal Bloom

UX Consultant at Stamford Interactive, Melbourne Australia

In 2001, Tal began scoping and designing digital projects and enthusiastically embraced the shift to user-centred design because it more naturally incorporates the values of empathy, optimism, and ethics. He has worked primarily for consultancies, both as a consultant and as a manager, but also on the client side. His projects have primarily involved Web site and online system requirements analysis and interaction design, but also business strategy, brand creation, process improvement, and market research for a mix of corporate, government, and not-for-profit clients. Tal especially takes pleasure in weaving many little innovations into a technically graceful solution that empowers users and delights his clients. Tal holds a Bachelor of Engineering (Electrical, First Class Honours) from N.S.W. University. MoreMore

Todd Zazelenchuk

Principal Interaction Designer at Plantronics, Santa Cruz CA USA

For the past 12 years, Todd has led UX projects and teams in both industry and academic environments, including Plantronics, Intuit, Whirlpool Corporation, and Indiana University, where he earned his PhD in Instructional Technology and Human-Computer Interaction. He has authored peer-reviewed articles, contributed to Tullis and Albert’s Measuring the User Experience, presented at international conferences, and received design and utility patents for his work across multiple industries. MoreMore

Traci Lepore

Senior User Experience Designer at Bridgeline Digital
Boston Massachusetts USA

At Avid, Traci is responsible for helping to define the customer experience for the Web. While working as a consultant at InContext Enterprises, she worked on both enterprise and consumer projects across a variety of industries and domains. With over ten years of experience as an interaction designer, with a focus on user-centered design methods, Traci has experienced a broad range of work practices. Through her UXmatters column, Dramatic Impact, Traci hopes to infuse aspects of theatrical theory and practice into her design practice and bring a more empathetic and user-centered focus to her work. Traci holds an M.A. in Theater Education from Emerson and a B.S. in Communications Media from Fitchburg State College. She is a member of the Boston chapters of UPA and IxDA. MoreMore

Tyler Tate

Cofounder of TwigKit, London UK

Tyler leads user experience at TwigKit where he helps government, not-for-profit, and blue-chip organizations build superb search experiences. Tyler organizes the Enterprise Search London Meetup, is the creator of the Semantic Grid System, and has led the design of big Web applications, including Nutshell CRM. MoreMore

Uday M. Shankar

Front-End Architect and UX Prototyping Lead at HP R&D, Bangalore Karnataka India

Uday specializes in the art of managing expectations through prototyping and experimentation. He leads a Design Prototyping and Front-End Engineering group at HP’s User Experience Studio, where he works closely with UX designers, architects, and developers to create end-to-end experiences across the Web, tablets, and mobile devices. In his previous roles at Yahoo!, Nokia, Extreme Networks, and Zafin Labs, Uday has used various user interface technologies, including Java, Adobe Flex, HTML/CSS, JavaScript, Node.JS, Handlebars/Mustache, and EJS to build rich Internet applications for the Web and mobile devices. Uday is a visiting faculty member at the National Institute of Design, India’s leading design school. MoreMore

Warren Croce

Owner of AtomicTrust, Boston MA USA

Warren CroceWarren gets great satisfaction from knowing that he can help people through design. He believes customer empathy and a desire to simplify are perhaps the two most important traits that a designer must possess. Warren received his BFA in Communication Design from Pratt in 1990 and has been designing professionally for over twenty years. He spent over twelve of those years at Intuit, most recently as Principal UX Designer, as well as co-chairing the “We Care and Give Back” program for three years. This program coordinated volunteer events for employees with local nonprofits. While in that role, Warren realized that his path was to combine his passions for design and service. Since leaving Intuit, he has focused his practice on serving nonprofits. MoreMore

Whitney Hess

User Experience Design Consultant, New York NY USA

Based in New York City, Whitney is an independent UX design consultant. She helps make stuff easy and pleasurable to use. Whitney is a strategic partner with Happy Cog and UX consultant for boxee, among other startups, agencies, and major corporations. Prior to going independent, she was on the design team at Liquidnet. Previously, she was an interaction designer at the marketing agencies Digitas and Tribal DDB, where her clients included American Express, The New York Times, Allstate, Claritin, Tropicana, and EarthLink. Though she began her higher education in computer science, Whitney received a Bachelor of Arts in Professional Writing and a Master’s degree in Human-Computer Interaction from Carnegie Mellon University. MoreMore

Xiaoning Sun

Senior Usability Engineer at CA Technologies, Dallas/Fort Worth TX USA

At CA Technologies, Xiaoning works in the central product design group, focusing on creating research and design standards and best practices. She holds a PhD in Human-Computer interaction from Drexel University. She has authored or co-authored many well-known publications in the field of human-computer interaction and has presented at SIGCHI and Interact. MoreMore

Yanfei Ma

PhD Candidate, School of Information Science & Learning Technologies at University of Missouri, Columbia MO USA

Yanfei was previously a Senior UX Researcher at the University of Missouri’s Information Experience Lab. She has conducted usability evaluations of Web applications and participated in and led user experience research. Formerly, as a User Interface Designer at the Applications Development Network (ADN) of University of Missouri, she worked with developers to create and develop mobile apps, design and develop a kiosk touchscreen application, and provide usability consulting on ADN applications. She is also an elearning professional and is proficient in instructional design and technology. She holds a Master’s in Educational Technology. MoreMore

Yury Vetrov

Head of UX at Mail.Ru, Moscow Russia

Yury leads a team comprising UX and visual designers at one of the largest Russian Internet companies, Mail.Ru, which is part of the Mail.Ru Group. His team works on communications, content-centric, and mobile products, as well as cross-portal user experiences. Both Yury and his team are doing a lot to grow their professional community in Russia. MoreMore