Business of UX

• Communicating Customer and Business Value with a Value Matrix
  By Richard F. Cecil—December 2008

• Comparing UXD Business Models
  By Jim Nieters and Garett Dworman—July 2007

• Constructing a User Experience: The Cost-Benefits Compass
  By Ben Werner—June 2008

• Does Your Client Need a Consultant or an Agency?
  Client Matters—A column by Whitney Hess—August 2009

• Ironclad Contracts: Tougher Than a Pinky Swear
  Client Matters—A column by Whitney Hess—February 2010

• Needs + Resources + Location + Schedule + Budget = Scope
  Client Matters—A column by Whitney Hess—December 2009

• Open Sesame! Selling UX Services
  By Maura Schreier-Fleming and Janet M. Six—March 2006

• Process, Not Portfolio
  Client Matters—A column by Whitney Hess—October 2009

• Selling UX
  By Daniel Szuc | Paul J. Sherman | John S. Rhodes—October 2008

• Successful Project Management: Using Time Management Tools
  The Business of UX—A column by Keith LaFerriere—March 2009

• Unsolicited RFPs: Just Say, No!
  By Kyle Soucy—April 2009

• User Experience in India
  By Afshan Kirmani—January 2008

• Using Prior Work in Your Portfolio | Moving from MIS to UX
  Ask UXmatters—A column by Janet M. Six—April 2009

• When ROI Isn’t Enough: Making Persuasive Cases for User-Centered Design
  By Colleen Jones—May 2007

• Why UX Should Matter to Software Companies
  By Pabini Gabriel-Petit—March 2006

• Your Design Is Infringing On My Patent: The Case Against User Interface and Interaction Model Patents and Intellectual Property
  Envision the Future—A column by Paul J. Sherman—July 2007