We’ve probably all had the experience of opening an HTML email message on a smartphone only to find that it hasn’t been optimized for mobile. The text is too small to read easily, and it’s difficult to interact with calls to action because of their size and spacing. However, there are ways in which email creators can solve these problems, including using responsive design techniques and taking a mobile-first approach to designing HTML email messages.
The example shown in Figure 1 is a TechCrunch daily-update email message, which is not optimized for smartphone users. The first problem is that the headline text is too small to read easily without zooming in, so it requires horizontal scrolling. Some headlines have additional text beneath them, but that text is even smaller. And the read more call to action feels almost microscopic. To be fair, the headlines also link to the articles, but people may not know that at first, because there is a separate, more explicit call to action. Read More