August 5, 2013
Steve Portigal, a fixture on the design research scene and founder of Portigal Consulting, has written a new book titled Interviewing Users. His book compiles the insights he has gained from decades of conducting ethnographic research into a highly accessible, informative, and thought-provoking guide. I recently had the pleasure of talking with Steve about his book.
Jeff: Thank you for sitting down with me to talk about your book. You’ve been presenting some of the ideas in Interviewing Users at conferences and on your blog for some time now. What was your process for coalescing and curating all of that content into a book?
Steve: It was a pretty interesting process. As you say, writing this book was a chance for me to finally put together all of these things that I had been mulling over, teaching, and writing about for such a long time. Maybe I’d been telling a story in workshops for a while, but I’d never really written it down in full. There were also some things that I’d been glossing over—like “I can’t really explain how this works, it just does.” So, what was exciting in the writing process was to reflect on those thoughts and realize that I could flesh some of these pieces out, now that I was removed from the immediate mode of presenting. Read More