This is my first Good Questions column for UXmatters. In this column, I’ll be writing about questions. When communicating with users in one direction, we typically ask them questions—often through forms or surveys. When communication goes in the other direction, we try to respond to users’ questions—both through the design of our Web applications and other products and, sometimes, in assemblies of what we hope will be their Frequently Asked Questions.
In January 2010, Janet Six’s column, Ask Matters, “Label Alignment in Long Forms,” included extensive discussion of one of the most frequently asked questions about forms design: where to put labels in relation to their fields.
Don’t worry. I’m not going to discuss labels further in this column. But thinking about labels reminded me of another question we hear from time to time: Should we put a hint inside a text box?Read More
By whatever definition of older we might use, the number of older people throughout the world is surging. The general characteristics of older adults—along with demographic and technological trends—merit particular consideration when designing the user interfaces that they will use. As a heterogeneous population with its own usability considerations, however, this group has not gotten much attention.
The “Web Content Accessibility Guidelines (WCAG) 2.0” speak in terms of accessibility rather than usability. (For this discussion, let’s assume a very large overlap exists between the two terms.) And the W3C’s WAI-AGE project, which looked at the application of the WCAG to improve Web accessibility for older and disabled people, found that “existing standards … address the accessibility needs of older Web users,” implying that no further work was necessary. But have greatly improved user experiences for older Web site visitors resulted from the existence of WCAG 2.0 or any other set of usability or accessibility guidelines? Read More
Every month in this column, our Ask UXmatters experts answer our readers’ questions about user experience matters. To get answers to your questions about UX strategy, design, or user research in an upcoming edition of Ask UXmatters, please send your questions to us at [email protected].