Recently, I had the privilege of visiting family members who still reside in Cuba and got to see where my father and his family lived until the early 1960s. It was a truly eye-opening trip on a number of levels and one I am unlikely ever to forget. Though it was an incredible journey through my family and cultural history, it was also a bit of a digital nightmare. I returned to the United States with a renewed appreciation for Web development and what it means to truly consider the user’s experience.
Using the Internet in Cuba
While I was in Cuba, I kept friends and family back home abreast of what I experienced on my trip via email and Facebook. Thankfully, most of the hotels where we stayed made this relatively easy by providing a Computer Lab This was generally just a single, old computer and what I could generously describe as “Internet access.” I paid $5 for 30 minutes of access, which might sound like a decent deal, but the Internet speed felt slower than dialup. So just sending a quick update easily cost me 10 minutes of time. This was painful to say the least. Read More
Many people seem to think of user experience as a controllable outcome of a design process—as though it were something at which you can throw minds, designers, and builders with the goal of understanding and manipulating a person’s experience of a product or service. In fact, user experience is often thought of as defining and managing a person’s experience of a product.
But your product doesn’t define a user’s experience. That person’s own behavior, attitudes, and emotions do. Thus, user experience is a feeling. In reality, it’s even more than that, but if you start with the idea that user experience is a feeling, you’ve already made progress toward really understanding user experience. Read More
Articles and surveys on the Web and in print tell us that people feel overwhelmed by the ever-increasing pace of change in technology. And, of course, these articles offer a lot of helpful advice on how to ease the stress that people may be feeling as a result of such changes.
As an early-adopting, tech-savvy UX professional, I feel that I should thrive on technological change, be readily able to make sense of it, and incorporate the latest, greatest innovations into my own personal technology landscape. However, I must admit that I am better at this sometimes than others, when I find myself reaching the limit of my capacity to absorb it all. Therefore, I’ve started trying to take a more considered approach toward looking at each new application that comes across my screens. Plus, my time is more precious than ever, so before I download and install an app, I ask myself, How would this improve my current situation?Read More