Over the past twenty years, the field of user experience has been fortunate. Software and hardware product organizations increasingly have adopted user-centered design methods such as contextual user research, usability testing, and iterative interaction design. In large part, this has occurred because the market has demanded it. More than ever, good interaction design and high usability are part of the price of entry to markets.
However, there’s one area that I believe has lagged behind: the enterprise software space. I can’t tell you how many frustratingly unusable enterprise Web applications I’ve encountered during my 12 plus years in corporate America. As important as the user experience of enterprise software is to a business’s success, why isn’t its assessment usually a factor in technology selection? Read More
This is a sample chapter from Lisa Welchman’s new book Managing Chaos. 2015 Rosenfeld Media.
Chapter 7: Getting It Done
The governance framework design effort is a good opportunity for your organization’s digital stakeholders to learn how to work and collaborate better. So, even if you already have a sense of who on your digital team ought to have the authority to make decisions related to digital strategy, policy, and standards, it’s still important to go through the design effort with a larger team. Because it’s not just the end state that is important, but rather the interim conversation, collaboration, and compromise required to build your framework. Those activities will bring your team into better communication, better community, and better alignment. Read More
Every month, Ask UXmatters answers questions our readers have about user experience matters. You can read our experts’ responses to your question in an upcoming edition of Ask UXmatters! Just send your question to us at: [email protected]. Read More