When your organization’s goal is to differentiate on the experience, you must start every product-development project by defining the experience that you want people to have with your product or service. Companies that differentiate on the experience do not begin by defining feature sets. They first define a vision for the experience outcome that they intend to deliver to their users and customers. Only once your team fully understands the experience outcomes that you want users to have can you make good decisions about what features and technologies would optimally support that vision.
This is the fourth column in our series about what companies must do if they want to stop producing average user experiences and instead design great experiences. As we have already stated in our previous columns, great UX teams focus on differentiating their companies through design. If that’s your goal, you need to work for a company that shares your aspirations. Read More
In this edition of Ask UXmatters, our panel of UX experts discusses two topics:
how to integrate user experience into an organization’s product and business strategy
how to best understand the culture of an organization for which you are providing design solutions
In exploring potential means of integrating user experience into an organization’s product strategy and overall business strategy, our expert panel discusses such approaches as presumptive design and the Jobs to Be Done model. On the related topic of best design practices for a particular culture, the Expert Panel considers observation and anthropology. Read More