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Jessa Anderson

Manager & Strategist of AI UX Research at ServiceNow
San Diego, California, USA

Jessa Anderson Jessa has over 15 years of experience researching human behaviors and needs, with a PhD in Health & Human Behaviors, and nearly five years focusing specifically on helping to understand the user experience of artificial intelligence (AI) in enterprise settings. She is a champion for humans and elevating the role of the human in the unique interplay between AI technology and users, across a variety of personas, from non-technical to highly technical. Outside of work, she is busy being a mom and soaking up the sun in San Diego.

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