There is a tendency to associate the profession of User Experience with consumer-facing Web sites and applications. And why not? After all, social media and ecommerce experiences are a constant part of users’ lives—even those who are also UX designers. These experiences represent desirable activities such as buying products and interacting with friends and family. There is high demand for such experiences, which, in turn, draws the collective focus of the UX community. Fair enough. But the profession of User Experience also provides value in unexpected places that exist at the periphery of modern consumerism. In this three-part series, I’ve discussed one such unexpected place—the industrial environment. Humans—who help manufacture the goods we enjoy—must be productive and are no less deserving of experiences that make them more efficient, effective, and satisfied in their jobs.
In Part 1 of this series, I explained that industrial automation is more human facing than you might think. Then, I described how the industrial environment itself presents difficult challenges for UX designers to overcome when designing software for human-machine interfaces (HMIs), covering both plant-floor and control-room environments. Finally, I shared some key principles of effective HMI design that apply to both environments. Read More