In May 2020, User Fountain conducted a study of the usability-testing industry to research digital professionals’ attitudes and opinions and learn how companies are managing usability testing and user research, as well as the challenges within the space.
For the study, User Fountain recruited 55 digital professionals, who work across a range of industries. The majority of respondents were working in a UX role (58%), but other roles included digital, conversion optimization, user research, design, product, sales, and insights. In this article, I’ll summarize the key findings of the study. Read More