Design: Designing for Diversity

Artificial intelligence (AI) has penetrated nearly every aspect of our digital lives, from personalized recommendations on ecommerce platforms to complex systems for healthcare and finance. While AI might seem universal, cultural perspectives have great influence on its adoption. Western cultures often regard AI as a tool to enhance productivity, despite accompanying fears of job replacements and ethical concerns. In contrast, many Eastern cultures view AI as an extension of human collaboration rather than competition. These cultural perceptions shape not only how people integrate AI into their daily lives and how much they trust AI, but also how humans design AI.

This column explores how different cultures perceive AI, its limitations in understanding cultural nuances, and how design can enable AI to better reflect this diversity. Read More

In this age of digital transformation, creating user-centered designs and documentation requires an understanding of the diversity of human intelligence. Each individual user approaches problem-solving, learning, and interactions differently, based on their unique blend of intelligences. By tailoring user experiences and technical documentation to cater to their differences, you can ensure accessibility, engagement, and effectiveness for a wider audience.

In this article, I’ll explore the various types of human intelligence, their significance, and how you can apply them in designing user experiences and writing documentation. I’ll support my descriptions with real-life examples. Read More