Carol Barnum

Director of User Research and Founding Partner of UX Firm
Atlanta, Georgia, USA

Carol Barnum For two decades, Carol has been helping clients understand their users’ experience. Until June 2013, Carol was Director of the Usability Center at Southern Polytechnic State University and Director of Graduate Programs in Information Design and Communication. Carol continues her passion for all things user experience through her partnership with Jimmy Ginn in UX Firm, LLC. An award-winning author and speaker, Carol has published six books, including her latest, Usability Testing Essentials: Ready, Set … Test! Carol’s awards and recognition include STC Fellow, Rainey Award for Excellence in Research, Gould Award for Excellence in Teaching Technical Communication, and most recently, IEEE Professional Communication Society named her the 2013 recipient of the Ronald S. Blicq award for Distinction in Technical Communication Education.

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Carol’s Article on UXmatters

Carol’s Contributions to Ask UXmatters

Tips for Conducting Remote UX Research and Testing, Part 1
October 2020
The Relationship Between User Experience and Branding
May 2020
Dealing with Clients Who Focus on Only One Aspect of a UX Design
April 2020
Empowering Teams to Work Better Together
December 2019
Conducting International User Research
February 2019
Collaborating with Automated UX Tools
December 2018
Integrating User-Research Findings into Strategy
November 2018
Testing Low-Fidelity Versus High-Fidelity Mockups
June 2018
How to Stand Out in the Expanding Field of User Experience
February 2018
Testing Products People Will Use in a Variety of Environments
September 2017
Books That Have Influenced Our UX Careers, Part 2: Applied UX Research
March 2017
Merging User Experience and Systems Engineering
April 2016
Distinguishing Yourself as a UX Professional
November 2015
Identifying and Validating Assumptions and Mitigating Biases in User Research
October 2015
Recruiting the Right Participants for User Research
September 2015
Asking Probing Questions During a Usability Study
May 2015
Should Your Entire Product Team Observe Usability Testing?
March 2015
Persuading Clients That the Need for User Research and Usability Testing Is Real
October 2014
Learning About and Modeling Users
August 2014
Why Is It So Hard to Find Good UX People?
March 2014
Conducting Expert Reviews: What Works Best?
January 2014
UX Concepts and Practices That We Wish Would Just Go Away!
August 2013
Finding Your Favorite UX Conference
May 2012
How Important Are UX Degrees and Certifications?
January 2012
Bridging User Research into Design
October 2011
Integrating UX into Agile Development
April 2011

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