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Design: Experience Design

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  1. If Congress Went Agile

    May 18, 2015

    A positive outcome from last year’s rocky roll-out of healthcare.gov is that it got many people talking about why US government agencies should join the rest of the technology industry in using agile development practices to improve the delivery of digital services. What if we took that notion a step further and considered how the government could use agile practices to fix some of the problems we have with gridlock in Congress?

    Google defines a democracy as “a system of government by the whole population or all the eligible members of a state, typically through elected representatives.” [1] However, the current state of our democracy has more to do with what lobbyists want, what would get legislators re-elected, and what would persuade the few who are willing to cross party lines to vote for a particular piece of legislation. Did you know that only 9% of bills actually become laws? [2] And 42% of all Senate votes in the last year required a filibuster-proof two-thirds majority vote? [2] If we look at this problem from a designer’s perspective, we can start to find ways to improve the system. Read More

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