The field of user experience is rife with terms that lack a mutually agreed-upon meaning. Even the name of the field itself can vary depending on the communicator and the audience. Are we User Experience (UX)? Design Research? Human-Centered Design? Are all of these the same thing?
Often, this lack of clarity on terms leads to debates even among UX professionals about the meanings of certain terms and their appropriate use. Is user experience still the right term if it doesn’t involve a digital component? Where do you stand on the term design thinking? Which term is preferable: human-centered design or user-centered design? Does it matter?
As User Experience develops and gains industry awareness and acceptance across domains, we’ll inevitably engage in more terminology debates. Read More
This is an excerpt from Victor Lombardi’s book Why We Fail: Real Stories and Practical Lessons from Experience Design Failures. 2013, Rosenfeld Media.
Chapter 10: Avoid Failure
Although there is no secret formula for creating successful customer experiences, what I can offer you is a method to help you avoid failure while you search for successful designs. These recommendations counter the [following] deficiencies: …
We’re all vulnerable to psychological biases that make it difficult to accept errors and share information about problems.
Contemporary digital products and services engage us in more complex ways, and because our reasons for using them are multifaceted, our experiences of them are emotional and subjective. They are experiential products, so testing product performance alone is insufficient to avoid failure. Read More
“You manifest your own reality.” You’ve probably heard some version of this message before. It’s almost become a cliché. But what does it really mean? Can you literally create your own reality? Well, no. You can’t simply change the physical world in which you live at the snap of your fingers. But what you can change is your mental state—and that just might impact the world around you over time. For example, people’s interactions with digital products influence their mental state. So, as more and more customer experiences become digital experiences, UX designers have the opportunity to design experiences that can be a catalyst for emotionally positive chain reactions among customers.
Finding ways to positively influence your mental state has always been a worthy pursuit. So I have put a lot of thought into my self-improvement philosophy—and to tell you the truth—it feels very secondary to me whether the world around me changes to reflect my internal changes. I want positivity, and I want it now! The most instantaneous way to feel actual positive change is to double or triple up your internal response to the positive moments that either have occurred or could occur. Read More