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Design: Customer Experience Design

UXmatters has published 3 articles on the topic Customer Experience Design.

Top 3 Trending Articles on Customer Experience Design

  1. 5 Ways to Hook SaaS Users on Your Product

    May 17, 2021

    Building a SaaS (Software as a Service) business from the ground up can be challenging. Having spent a lot of time coming up with a unique idea that generates value for your customers, you want to see the business grow.

    Growing a SaaS business is not an easy road to follow. Dozens of obscure SaaS startups never take off or fail during the early stages of their existence. To grow and sustain your SaaS business, you need to find a way to onboard new customers and keep their churn rate low.

    In this article, I’ll describe five ways to hook users on your SaaS product. But first, you need to understand what a SaaS company is. Read More

  2. The Next Big Thing in User Experience, Part 1

    Ask UXmatters

    Get expert answers

    A column by Janet M. Six
    June 27, 2016

    In this edition of Ask UXmatters, members of our expert panel begin their discussion on what they see as the next big thing in User Experience. Of course, our experts have divergent viewpoints and their vision for the future of User Experience varies, so we’ll discuss quite a few different future-focused topics across two parts. In Part 1, the topics under discussion include putting people first, customer experience and service design, and UX strategy. In Part 2, our experts will discuss several other leading-edge topics, including UX training, integrating new technologies into user experiences, and looking at the future of design for the Internet of Things, mobile, motion, and physical environments.

    Every month in Ask UXmatters, our panel of UX experts answers our readers’ questions about a broad range of user experience matters. To get answers to your own questions about UX strategy, design, user research, or any other topic of interest to UX professionals in an upcoming edition of Ask UXmatters, please send your questions to: [email protected] Read More

  3. The Fundamental 4s: Secrets to Designing Extraordinary Customer Experiences

    October 10, 2016

    No sane person wakes up in the morning thinking: Today, I want to be a poorer version of myself than I was yesterday! Whether we’re considering a baby taking its first steps, a student acing a test, or a person winning a championship, getting a promotion, or losing a few pounds, human beings are hardwired to aspire and improve. In all aspects of life, we are extremely motivated—consciously or unconsciously—to become better versions of ourselves. Each of us is motivated to become the better me.

    Think about what you’re doing at this very moment. Reading this article could demonstrate the value you place on being an educated person—your desire to BE better. Perhaps you are reading this to learn something, so you can give a better presentation at work this week—DO better. You might be reading because you want to LOOK better and get recognition of your refined knowledge from your colleagues. Or maybe you are just lounging around the house, reading to relax, clear your mind, and enjoy yourself—in which case, your strongest motivation is to FEEL better. Read More

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