In this edition of Ask UXmatters, our experts discuss the newest discipline within User Experience: DesignOps, which covers the operational aspects of design. Most DesignOps practices have been standard operational practices within software companies for many years—they just weren’t called DesignOps until a couple of years ago, and they did not yet constitute an integrated set of practices.
DesignOps is such a new discipline that the term is still somewhat ill-defined—even though there’s already a conference that focuses on this discipline, the DesignOps Summit, for which 2018 will be its second year, and InVision has just released an ebook on this topic, The DesignOps Handbook. It’s unclear who originally coined the term DesignOps, but there is universal agreement that it was inspired by the term DevOps. This is just the second piece that UXmatters has published about DesignOps. The first was Jeff Sussna’s article “What DesignOps Can Learn from DevOps.”
In this column, our expert panel defines DesignOps, discusses what dimensions the discipline comprehends, and describes DesignOps roles and practices at several leading companies. Read More
As respect for design as a competitive advantage grows, companies are tackling the challenge of integrating design practices into enterprises and digital businesses. DesignOps is an emerging strategy for addressing this challenge. The UX community is now exploring best practices for operationalizing and scaling in-house design.
DevOps is an IT methodology for designing and operating complex IT systems and organizations. DevOps addresses the question of how to build and run sociotechnical systems that can scale without becoming brittle. Understanding the DevOps approach can help the UX community think more broadly and systematically about what it means to scale design.
DevOps and DesignOps are both responses to the same underlying phenomenon. We are living through a transition from an industrial economy whose focus was physical products to a post-industrial economy that centers on digital services. This post-industrial business economy isn’t just about making digital products instead of physical ones. It’s about integrating the physical and digital realms with one another—infusing each with the other. Read More