Have you ever worked with a product owner who has never collaborated with UX researchers before? Or a product owner who is fearful of or even hostile to your conducting research for his product? How do you educate a product owner on the value of UX research and reassure him or her that you’re not coming in to issue orders?
A product owner could feel threatened that a UX researcher—who might not know the ins and outs of the product that well—would be evaluating the product and recommending future actions, features, and strategies. As a UX researcher, empathy and communication are two of your most important tools—and working with a new product owner is a great opportunity to leverage them. It’s important to consider things from the product owner’s point of view and alleviate any concerns through clear communication. Read More
This is a sample chapter from Brett Harned’s new book Project Management for Humans: Helping People Get Things Done. 2017 Rosenfeld Media.
Chapter 11: Facilitation for Project Managers (PMs)
I worked in retail when I was a teenager. Yup, I was a mall rat for a summer or two. I sold expensive sunglasses. Looking back on the experience, I can say that it gave me the perspective to understand how people make decisions when spending a lot of money on an item that they could get for much cheaper elsewhere. It was interesting to see what would drive someone to make a final decision to purchase a $200+ pair of sunglasses. As the salesman, I was incented to make sales for a commission. But I was also paid a base hourly wage, so I wasn’t a viper. I like to think I helped people make decisions on their purchases. Read More
Your talent is one factor that contributes to your being able to start or build a successful UX agency—and achieving the freedom that brings—but talent is not enough, especially not in the current economic environment. Getting your hands and mind around the myriad facets of running a UX agency—and the processes that ensure you consistently deliver high-end results that reflect your talent—is a rewarding, but difficult task. How, then, can you manage, learn, grow, and profit—all while keeping your talent in high regard?
In this introductory column, I’ll discuss time management and some ways in which you can use quick-reference sheets and project-management tools to help you maintain some semblance of sanity in your busy life. Read More