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Design: User Assistance Design

UXmatters has published 37 articles on the topic User Assistance Design.

Top 3 Trending Articles on User Assistance Design

  1. Designing Tables 101

    User Assistance

    Putting Help in context

    A column by Mike Hughes
    September 21, 2009

    Tables get a bad rap—especially in the Web world where, once upon a time, Web developers misused them for HTML layout. But tables are still very useful for the purpose for which they were originally intended—a way to show relationships among discrete data points. From a user assistance perspective, we deal with tables in two contexts:

    1. user assistance—Tables can present information or instructions in our documentation.
    2. user interfaces—Tables can display information within a user interface itself.

    In this column, I’ll review some of the basic principles of good table design from an information developer’s perspective, then discuss their visual design and interactivity. These principles and my examples provide the bare essentials of table design. When designing tables, a key information design objective is keeping them simple, so if you start needing more than this column provides, you might be making things unnecessarily complicated for your users. Read More

  2. Surviving the Dying Career of Technical Writing

    March 21, 2016

    The profession of technical writing is on the verge of obsolescence! If you are a technical writer, you need to open your eyes to this reality. The current industry trend shows that hiring managers are looking for people who can fill more than one critical role. With many programmers, quality-assurance testers, analysts, and consultants taking on technical writing, it will eventually become impossible to sustain a career solely as a technical writer without any hands-on technical or analytical experience.

    To survive in the ever-changing IT industry, it is essential that technical writers keep honing their skills to avoid becoming dispensable. As the saying goes, it is never too late to learn something new. In this article, we’ll describe some of the proficiencies you should consider acquiring in addition to your technical writing skills. Read More

  3. Is Technical Writing Part of UX?

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    A column by Janet M. Six
    August 24, 2015

    In this edition of Ask UXmatters, our panel of UX experts discusses the need for the work of technical writers to be an integral part of the UX design process. Strong technical writing can play an important role in a product’s success. Unfortunately, the prevalence of product team’s ignoring technical writing until the latter stages of product development detracts from the ability of technical writers to positively impact product success. Therefore, our panel also discusses some possible ways in which technical writers can encourage teamwork and ensure that they’re involved in a project before it is too late in the product-development lifecycle. Read More

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