Experiences: Customer Experiences

To the uninitiated, the user experience and customer experience might seem to be the same thing. While they’re not, they do have a lot in common. This article can help you to understand both the differences between them and how they interact with each other. With this knowledge, you can make the right decisions for your products and your brand.

What is the difference between the user experience and the customer experience (CX)?

User Experience

The user experience relates to the ways in which people interact and engage with your product or Web site. Designers of both digital products such as Web sites, applications, and digital storefronts and physical products focus on the user experience. Read More

Whether you’re new to creating videos or they’re already a key part of your marketing or documentation strategy, there’s no denying the benefits that they can offer to your brand. Videos can help you build your community, entertain and inform your audience, and establish your brand as a trusted, credible source. If you’ve optimized your videos. Well-optimized videos offer a brilliant user experience.

On the other hand, poorly optimized videos have the opposite effect. When videos move at a snail’s pace, take an age to load, or stall throughout playback, they bore and frustrate your users—who don’t tend to come back.

But what is video optimization, how can you optimize your videos, and, even more importantly, how can optimized videos create a better user experience? Let’s find out. Read More

In today’s fast-paced world, we can measure a brand’s success by the quality of the user experience it provides to its customers—the company’s key stakeholders. Both the way in which a brand or company interacts with its customers and the impression its Web site’s user experience makes on those customers determine the brand’s success.

Designing an appealing Web-site user experience is an important marketing strategy for reducing the bounce rates for any Web site. The user experience guides the company’s potential customers through the Web site—from the first landing page to the final page the user sees. The goal of UX design for the Web is to ensure that the user experience appeals to potential customers, increases conversion rates, and reduces a site’s bounce rates. Read More