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Experiences: Customer Experiences

UXmatters has published 10 articles on the topic Customer Experiences.

Top 3 Trending Articles on Customer Experiences

  1. Impacts the User Experience Has on the Customer Experience

    March 20, 2023

    To the uninitiated, the user experience and customer experience might seem to be the same thing. While they’re not, they do have a lot in common. This article can help you to understand both the differences between them and how they interact with each other. With this knowledge, you can make the right decisions for your products and your brand.

    What is the difference between the user experience and the customer experience (CX)?

    User Experience

    The user experience relates to the ways in which people interact and engage with your product or Web site. Designers of both digital products such as Web sites, applications, and digital storefronts and physical products focus on the user experience. Read More

  2. Enhancing User Engagement Through Interactive, Virtual Real-Estate Tours

    October 23, 2023

    Virtual tours have become increasingly popular for entertainment, education, and a variety of practical purposes. People can take virtual tours of Ancient Greece, stroll through the Smithsonian, and even scuba dive in the Maldives—all without leaving the comfort of their couch. Virtual tours let shoppers experience real estate in a very engaging way.

    In post-pandemic times, virtual tours have become incredibly useful to people shopping for real estate—whether for first-time buyers looking for a starter home or an expanding law firm in need of more office space. Plus, for people working in real estate, virtual tours provide a convenient, effective way of listing properties that maximizes their exposure.

    For a virtual tour to be effective, it must be well-designed, engaging, and easy to reach for the people who are currently seeking the type of property for sale or lease. At first glance, this might seem to be all about the visual, but in this article, I’ll highlight the importance of search-engine optimization (SEO), outbound marketing, and having the right strategy, all which can enhance virtual real-estate tours. Read More

  3. How Optimized Videos Create a Better User Experience

    February 6, 2023

    Whether you’re new to creating videos or they’re already a key part of your marketing or documentation strategy, there’s no denying the benefits that they can offer to your brand. Videos can help you build your community, entertain and inform your audience, and establish your brand as a trusted, credible source. If you’ve optimized your videos. Well-optimized videos offer a brilliant user experience.

    On the other hand, poorly optimized videos have the opposite effect. When videos move at a snail’s pace, take an age to load, or stall throughout playback, they bore and frustrate your users—who don’t tend to come back.

    But what is video optimization, how can you optimize your videos, and, even more importantly, how can optimized videos create a better user experience? Let’s find out. Read More

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