Experiences: Enterprise Experiences

Enterprise software faces a number of UX challenges, including the following:

• Enterprise solutions often depend on integrations between multiple applications.
• Few of these applications were built with the intent of integrating them into a system that supports a cohesive user experience.

There is a profound lack of information on UX-research approaches that are suitable for exploring integration issues for enterprise software.

This article is Part 1 of a series in which I’ll examine several critical software-integration considerations from a UX perspective. In Part 1, I’ll focus on how to characterize users’ mental models of the data that underlie enterprise systems. In cases where an enterprise is integrating two or more applications that have disparate, back-end data sources, UX research should guide efforts to align those data sources to achieve a seamless user experience. This article outlines specific approaches for characterizing both the current and ideal workflows for viewing, adding, or modifying data across multiple applications. It also identifies success criteria for use when evaluating integrated user experiences. Read More

What is an ERP system? Microsoft defines enterprise resource planning (ERP) as “a type of software system that helps organizations automate and manage core business processes for optimal performance. ERP software coordinates the flow of data between a company’s business processes, providing a single source of truth and streamlining operations across the enterprise.”

An organization can use enterprise resource–planning (ERP) software to meet many different corporate requirements, including accounting, sales, customer-relationship management (CRM), product management, and supply-chain management. However, without a unified UX design, users will struggle to use such systems to carry out their essential tasks. Regardless of your employees’ level of IT literacy, they should be able to utilize and comprehend the system quickly. Therefore, ensuring the success of ERP software requires its design using user-centered concepts. Read More

The main Enterprise UX (EUX) 2017 conference took place on Thursday, June 8, and Friday, June 9, at the Innovation Hangar in San Francisco’s Palace of Fine Arts.

In Part 1 of my review of EUX 2017, I covered the overall conference experience, including its organization, content, presenters, proceedings, venue, hospitality, events, and attendee community. Jim Nieters and I also reviewed the full-day workshops we each attended on Wednesday, June 7:

• “Strategy for Design Leadership”—Dave Malouf, Director of Product Design at Digital Ocean
• “Product Management for UX People”—Laura Klein, Principal at UsersKnow, and Kate Rutter, Principal at Intelleto

Now in Part 2 of my review, I’ll cover Day 1 of the main conference. Across two full days of conference sessions, the organizers provided a highly enjoyable and edifying conference experience. Read More