In Part 1 of our three-part review of UX Strategies Summit 2015, we provided an overview of the conference’s organization, content and presenters, proceedings, venue, hospitality, community, and workshops, as well as a detailed review of the workshop that Pabini attended, “Rapid Prototyping for Mobile Experience Design,” which was presented by Will Hacker. Now, in Part 2, we’ll review Day 1 of the General Summit, which took place on June 11, at the Marines’ Memorial Club & Hotel, in San Francisco, California. Read More
Over the past twenty years, the field of user experience has been fortunate. Software and hardware product organizations increasingly have adopted user-centered design methods such as contextual user research, usability testing, and iterative interaction design. In large part, this has occurred because the market has demanded it. More than ever, good interaction design and high usability are part of the price of entry to markets.
However, there’s one area that I believe has lagged behind: the enterprise software space. I can’t tell you how many frustratingly unusable enterprise Web applications I’ve encountered during my 12 plus years in corporate America. As important as the user experience of enterprise software is to a business’s success, why isn’t its assessment usually a factor in technology selection? Read More
An intranet has the potential to unify a corporate culture, emphasize core company values, and develop a sense of community among employees, in addition to its basic function of providing access to documents and procedural information. Unfortunately, some intranets have simply grown organically, as collections of disjointed Web sites for different departments or document repositories for particular workgroups.
The key to intranet success is to provide value to employees and give them a reason to visit the site repeatedly. One of the primary ways to achieve this is to connect employees with the people and groups with whom they need to collaborate. Workgroups, or communities of practice, provide the basis for a living, growing, vibrant space in which people can access the information they need, share best practices, and contribute to a shared knowledge base. This article discusses the role of communities of practice within organizations and provides a framework for planning research and design activities to maximize their effectiveness. Read More