“To design is to communicate clearly by whatever means you can control or master.”—Milton Glaser
User experience and its associated fields of expertise—such as usability, information architecture, interaction design, and user interface design—have expanded rapidly over the past decade to accommodate what seems like insatiable demand, as the world moves toward an increasingly digital existence.
As UX professionals, we often take technology for granted, accepting the massive complexity and rapid change in our field as the norm—and perhaps even something to embrace and enjoy. With this outlook and because we’re steeped in our daily professional activities, it becomes all too easy for us to forget that ours is not the usual point of view, and the technological change we expect, the expert jargon we speak, and the processes we use are foreign and confusing to other people. So, while we focus our attention on the users of digital products, we can sometimes be remiss in our treatment of another important audience—the stakeholders and clients with whom we collaborate to complete our assignments and projects. Read More
Planning is one of the most important steps when you’re going to do usability testing, concept testing, or any type of UX research. Collectively planning a UX study with your stakeholders helps align teams on what you need to learn from users. Conducting a planning workshop lets your team members contribute to your research studies, allowing you to capitalize on their various perspectives.
In this article, I’ll briefly highlight some goals for collectively creating a UX research study plan and having stakeholders contribute to your study guide. Then I’ll outline the main parts of a study guide and describe the importance of each section. Finally, I’ll consider the importance of creating a protocol for UX-research sessions. Read More
While we might not think of stakeholder management as a key UX skill, it is integral to our work. So much so that it occasionally surprises me that we don’t all approach stakeholder management with the same rigor that we do user-centered design. This becomes clearer when we consider the frequent headaches that are associated with poor stakeholder management—from having product-team members perceive User Experience as an impediment to delivering products to losing our UX budget and headcount.
In the course of my work as a UX designer, I’ve been doing a lot of thinking and experimenting with how to provide the most transparency to my stakeholders, while also keeping the scope of my design work realistic and manageable. I’ve been able to consolidate my learnings from experience down to six major points that I’d like to share, in the interest of professional growth.
Before diving in, I need to say that, even though the putative subject of this article is the management of stakeholders, the intent of the techniques that I present here is neither to corral nor obstruct. When using these stakeholder-management techniques, think of your job as a servant stakeholder whose job is to create transparency, head off conflict, and maintain your own sanity as a UX-design professional. Let’s get started. Read More