As a result of the rapid evolution of technological products and services, a growing population of older adults is now facing the challenges of learning new, advanced technologies. How should product organizations tackle this challenge? How can designers and developers reduce or eliminate age-related design issues?
To get answers to these questions and more, I turned to Jeff Johnson and Kate Finn, coauthors of the book Designing User Interfaces for an Aging Population: Towards Universal Design. We discussed inclusivity and guidelines for designing for older adults. In this interview, Jeff and Kate offer their knowledge and expertise on how we can successfully design digital products and services that provide congenial user interactions for everyone, including the aging population. Read More
Recently, I conducted this interview with Richard Dalton, Head of Design at Capital One, about his background, his recent work at Capital One, his vision of where their experience design strategy is headed in the coming years, and his upcoming UX STRAT speaking engagement.
Paul: Hi Richard! Thanks for taking the time to talk with me. Can you start by telling UXmatters readers a little about yourself—such as your educational background, professional path, specific areas of focus, and anything else that you think will help them get to know you a little better.
Richard: Hey Paul, I graduated from the University of Newcastle upon Tyne, in England, with a degree in Software Engineering just as the World Wide Web was turning into a thing. I am eternally grateful for this synchronicity because I’m not really sure what I would have done otherwise! I was always a terrible coder. I was more interested in the things I could make the systems do rather than in actually creating the systems. After I graduated, I was employee #1 at an Internet design startup—this was in 1994. Soon after that, I co-founded another Internet design firm in the North of England. Then, I moved to the US in 1999, and 18 years and three financial services companies later—Vanguard, then USAA—I now find myself Head of Design at Capital One. Read More
Peter Morville, shown in Figure 1, is one of the founding fathers of information architecture. But, lately, he has been writing and teaching workshops on the topic of UX strategy and planning. He took some time to talk with me about his recent work, as well as his upcoming workshop, “Planning for Strategic Design,” which will take place May 24–25, 2017, as part of XD Silicon Valley, UX STRAT’s new training event for experienced UX professionals.
During this interview, we touched a bit on Peter’s history, then discussed the evolution of information architecture, how the ascendancy of user experience has impacted information architecture, Peter’s shift toward planning for strategic design, and the impact of current technology trends—the Internet of Things, virtual reality, and artificial intelligence—on the future of information architecture. I hope you enjoy this chat with Peter as much as I did. Read More