Business: Design Thinking

Shifting trends are forcing technology companies to reimagine their value proposition. IBM has chosen to create disruption through design. In embracing the future, the company is essentially invoking its past. Back in 1956, IBM was the first large company to establish a corporate-wide design program. But this time, the company’s goals are more ambitious.

Recently, we interviewed Karel Vredenburg, Director of IBM Design’s worldwide client program and head of IBM Studios in Canada, who told us, “We’ve put everything into this transformation.” The company is investing more than $100 million in becoming design centered. Read More

In this edition of Ask UXmatters, our experts discuss the following topics:

• core elements of design thinking
• employing design principles in our work
• defining the ultimate, theoretical target for ease of use

Ask UXmatters is a monthly column in which our panel of UX experts answers our readers’ questions about a broad range of user experience matters. To get answers to your own questions about UX strategy, design, user research, or any other topic of interest to UX professionals in an upcoming edition of Ask UXmatters, send your question to us at: [email protected].

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In 2021, the legal-technology space represented an $882 billion market opportunity, with Gartner predicting a threefold increase in spending on legal technology by 2025. Such opportunities attract major investment, and top technology and design talent can drive innovation exponentially—particularly in the areas of artificial intelligence (AI) and machine learning (ML).

It’s inspiring to see how both law firms and the creators of legal technology are exploring the concept of design for legal applications. We must constantly question how we can improve legal workflows, make legal processes more straightforward and accessible, and deliver digital-process transformation that benefits all stakeholders—from users and customers to clients. Read More