Business: Design Thinking

Great leaders have been able to lead significant social revolutions because they understood people’s needs and recognized and worked to alleviate their pain and suffering. [1] Such leaders’ empathy toward people has brought revolutionary social changes. Likewise, people who have understood and empathized with users’ needs, frustrations, goals, and motivations have brought the world innovative solutions such as the telephone and Apple iPod. Apple came back from its near downfall by designing products that people need and want and delivering mind-blowing, innovative solutions.

In pursuit of innovation, more organizations have adopted design-thinking strategies, including leading companies such as IBM, Intuit, Airbnb, Microsoft, SAP, and Toshiba. Still, only a few companies have harnessed the power of innovation. If your organization wants to incorporate design thinking into its culture, you must start by being empathetic toward your users. Design thinking begins with developing a deep understanding of your users and the problem you are trying to solve for them. Only by developing empathy for your users, you can design truly breathtaking solutions for their problems. Read More

Shifting trends are forcing technology companies to reimagine their value proposition. IBM has chosen to create disruption through design. In embracing the future, the company is essentially invoking its past. Back in 1956, IBM was the first large company to establish a corporate-wide design program. But this time, the company’s goals are more ambitious.

Recently, we interviewed Karel Vredenburg, Director of IBM Design’s worldwide client program and head of IBM Studios in Canada, who told us, “We’ve put everything into this transformation.” The company is investing more than $100 million in becoming design centered. Read More

As respect for design as a competitive advantage grows, companies are tackling the challenge of integrating design practices into enterprises and digital businesses. DesignOps is an emerging strategy for addressing this challenge. The UX community is now exploring best practices for operationalizing and scaling in-house design.

DevOps is an IT methodology for designing and operating complex IT systems and organizations. DevOps addresses the question of how to build and run sociotechnical systems that can scale without becoming brittle. Understanding the DevOps approach can help the UX community think more broadly and systematically about what it means to scale design.

DevOps and DesignOps are both responses to the same underlying phenomenon. We are living through a transition from an industrial economy whose focus was physical products to a post-industrial economy that centers on digital services. This post-industrial business economy isn’t just about making digital products instead of physical ones. It’s about integrating the physical and digital realms with one another—infusing each with the other. Read More