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Strategy: Planning

UXmatters has published 1 articles on the topic Planning.

Top Trending Article on Planning

  1. “Sigh… That’s Gonna Be a Hard Job.”

    Selling UX

    A unique perspective on service UX

    A column by Baruch Sachs
    September 22, 2014

    These are words that one never really wants to hear from a home-improvement contractor. Or any type of contractor really. Recently, I built a new house. And I heard these very words from a person who was coming in to clean up a mess. At some point, the tile guy had messed up the work the hardwood guy was doing and left an inch gap between the place leading into the bathroom—where the tile floor ends and the marble threshold begins. Or maybe it was the hardwood guy who had messed up the tile guy’s work. It’s hard to tell these days. We live in an era when the deflection of blame and the avoidance of personal responsibility are common. Read More

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