Business: Product Management

Product development is complex, so it’s important to have a plan. Your product roadmap serves that purpose and lets you plot the journey ahead and ensure your entire team is aligned.

While it’s crucial to have a well-defined product roadmap at the outset of development, many companies do not have a good system in place for proper project planning. In fact, last year’s Pulse of the Profession report showed that 58% of survey respondents failed to grasp the full value of project management.

A product roadmap can help clear up any confusion and outline a project’s trajectory. Abraham Lincoln once said, “Give me six hours to chop down a tree, and I will spend the first four sharpening the ax.” If only more of us in software development had that same mindset. Read More

Some have hailed the introduction of artificial intelligence (AI) as a seismic shift, an epochal change, and having the most powerful impact on business since the Internet. However, this article might disappoint you. In truth, AI is not meant to do everything, all the time.

In the face of technological hype, product teams and UX professionals risk falling into the “AI-for-everything” trap. They often pursue agentic AI solutions because the technology is novel, not because it represents the most efficient or high-value answer to a user painpoint. The outcome is predictable: wasted resources, unnecessary complexity, and user frustration with a product that fails to solve the right problem. Therefore, the most effective AI strategy involves mastering the power of no. UX designers must move the conversation from Can we build this with AI? to this more responsible and strategic question: Should we build this with AI?

Answering this question requires a rigorous, data-informed tool for governance. Therefore, I have developed the AI Value Rubric to force a structured conversation balancing user needs, business objectives, and technical aptitude to help product teams separate high-impact AI opportunities from technical vanity projects. Read More

In recent years, the perception of UX design has changed dramatically. In the profession’s early days, less mature organizations frequently treated UX professionals as another type of graphic designer, as though UX designers were synonymous with Web designers. But, in today’s leading organizations, UX design is a strategic capability that drives innovation and enhances competitiveness. Similarly, the role of UX professionals has shifted beyond creating functional—if not delightful—user experiences by applying usability, information architecture, and design principles. Now, UX professionals are applying more of their understanding of psychology and human behavior to devising design principles in the service of persuasion. Read More