There are a number of technological drivers that are affecting the way interaction design is currently evolving. Even more than artificial intelligence and virtual and augmented reality, cloud computing has become the new norm for information technology (IT) in all kinds of companies. What does this mean for interaction designers?
In this article, I’ll explain what cloud computing is and its four major benefits for designers and users:
Seamless, personalized experiences
Robust user experiences
I’ll also explain a few common misconceptions about cloud computing, as well some concerns and misconceptions that people have about computing in the cloud. Read More
Smartware are computing systems that require little active user input, integrate the digital and physical worlds, and continually learn on their own. Now, in this, the final edition of our column on smartware, we’ll consider how the powerful capabilities of smartware will enable new interactions and user experiences that, over time, will become seamlessly integrated into our digital lives. Read More
Advanced technologies for retail experiences have become so ubiquitous that it’s easy to forget they’re not impervious to degradation. Most technology vendors establish support processes—with varying degrees of quality—to intervene when things go wrong for retailers. Sometimes, support means an information-technology expert is waiting to jump to action as soon as something breaks. In other cases, it’s a complicated manual that store associates must muddle through on their own.
However, neither of these scenarios will cut it in the retail landscape of the future. According to a recent study by Fung Global Retail & Technology, technology disruption in retail will only accelerate, so we’ve barely glimpsed what is to come. Repair and support mechanisms must become as advanced as the systems for whose maintenance we design them. Read More