Over the last 15 years, I’ve had a recurring conversation with senior UX professionals: “I want to progress in UX, but I’m not sure I really want to manage teams.” It seems to many that the one way up is the management track—and in many organizations, this is the only upward path for UX professionals.
In my long and varied career working on staff within companies and for clients in agencies and consultancies, I have seen many roles in User Experience that need a senior, mature person—some with people-management responsibilities; others that continue to focus on product design. These roles include the following:
UX Project Lead
Each of these UX professionals plays a specific role within an organization. For senior UX professionals, their quandary is to work out which role is required when and what role suits them best. Read More
When something’s level regularly becomes higher, then lower in any particular situation, it has an ebb and flow. There are multiple examples of such ebbs and flows in life. I remember, when growing up, my sister had a poster on her wall of a kitten hanging from a tree branch with these printed words: “Hang in there, baby,” shown in Figure 1. This metaphor has appeared in the arts many times: Frank Sinatra performed a song called “Ebb Tide,” the first episode of Season 2 of The Wire was titled “Ebb Tide,” and Ken Griffen’s “Ebb Tide” provided background music for Season 5 of Mad Men. In business, a company’s stock price reflects the daily ebb and flow of the company’s business performance. Read More
I recently transitioned from working as part of a mature UX Research team at a large Fortune-500 company to building a UX Research practice from the ground up at a small, but rapidly growing startup. It’s now been about two months since I joined the company, and I’ve already made some real progress.
In this article, I’ll describe the goals that I’ve focused on accomplishing and what I’ve done so far that has worked well. If you’ve accepted a job as a UX Research team of one or are excited about an amazing opportunity to establish a UX Research practice, but you’re not entirely sure where to start, I hope the seven tips I’ll share here will help you get off to a good start. Read More