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Column: Leadership Matters

UXmatters has published 13 editions of the column Leadership Matters.

Top 3 Trending Leadership Matters Columns

  1. Overcoming Common Barriers to Collaboration, Part 1

    Leadership Matters

    Leading UX transformation

    October 9, 2017

    “Organizations…often develop barriers that hinder information sharing and collaboration. … The job of a leader is to spot these barriers and tear them down….”—Morten T. Hansen

    Organizations differ in their ability to collaborate within and across teams and business units. A unique combination of organizational, cultural, and interpersonal barriers to collaboration afflicts any organization that is experiencing difficulty collaborating. Therefore, to assess their organization’s ability to collaborate, leaders must first determine what barriers to collaboration exist within their organization. One effective way of doing this is to conduct a survey to identify which of the behaviors that hinder collaboration commonly occur within their organization.

    Once leaders understand what dysfunctional behaviors are preventing their people and teams from collaborating effectively, they must tailor solutions to address the specific barriers to collaboration that exist within their organization. They must motivate their people to change the behaviors that are preventing or diminishing the success of collaboration within and across teams and business units.

    In this column, I’ll describe some common organizational, cultural, and interpersonal barriers to collaboration and provide solutions for overcoming them. To create a culture of collaboration, an organization must overcome these barriers. Read More

  2. Book Review: Human + Machine

    Leadership Matters

    Leading UX transformation

    February 4, 2019

    Cover: Human + MachineAs UX professionals, it’s important that we stay abreast of the latest technologies and consider how they might impact UX design. So, over the past year or so, I’ve read more than half a dozen books, as well as numerous articles on various aspects of artificial intelligence (AI)—ranging from highly technical books for developers to more accessible works whose targets are business leaders, product managers, or even the general public. The most valuable of these books: Human + Machine: Reimagining Work in the Age of AI, by Paul R. Daugherty and H. James Wilson. This book is targeted primarily at business leaders and the professionals who influence them. Anyone who works for a corporation that deploys software to achieve its business goals would benefit from reading this book—and today, that’s just about every business. Those in government and education should also read this book. In addition to applying its lessons to their own unique contexts and ensuring that the workforce is ready to contribute maximal value in the age of AI, they can also influence business leaders to choose the right path forward at this critical inflection point. Read More

  3. Overcoming Common Barriers to Collaboration, Part 2

    Leadership Matters

    Leading UX transformation

    November 20, 2017

    This two-part series describes some common organizational, cultural, and interpersonal barriers that hinder the ability of people and teams to collaborate effectively. It is important to understand what unique combination of barriers to collaboration exists within your own organization, then devise solutions to overcome those specific barriers. In Part 1 of this series, I described four common barriers to collaboration and provided solutions for overcoming them.

    1. A lack of respect and trust
    2. Different mindsets
    3. Poor listening skills
    4. Knowledge deficits

    Now, in Part 2, I’ll cover the remaining five barriers to collaboration:

    1. A lack of alignment around goals
    2. Internal competitiveness
    3. Information hoarding
    4. Organizational silos
    5. Physical separation

    For an organization to create a culture of collaboration, it must overcome these barriers. Whether your role is that of a leader or an individual contributor, you can help your team to overcome these organizational, cultural, and interpersonal barriers to collaboration. Read More

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