In addition to the misuse, misunderstanding, and bad implementations of perfectly good UX design patterns, we’ve long understood the concept of anti-patterns. These are things that we know don’t work well for users. We’ve clearly defined and documented them so we can avoid using them.
However, as much as I’ve studied the concept of pattern languages and libraries, as cynical as I am about how businesses use and abuse product design, I simply didn’t expect the rise of dark patterns. Dark patterns are design patterns that are effective, but evil. When they succeed, they drive users to make accidental or uninformed decisions against their best interests.
During the creation of dark patterns, there’s typically much argument that they are positive for the business, that they expose ideas and encourage behaviors that the average person would do. I don’t think I need to convince you that businesses often place their own success above that of users and that it is the job of UX professionals to remind everyone that user-centric design must also be moral, ethical, and unambiguously legal design. Read More
“A style guide is an artifact of design process. A design system is a living, funded product with a roadmap [and] backlog, serving an ecosystem.”—Nathan Curtis on Twitter
As Nathan Curtis described on Twitter, a style guide is a document that a UX designer creates to document a growing and ever-evolving set of design guidelines that arise from the design process. In creating a style guide, UX designers are basically documenting their own thought process as they design a Web site, application, or system. Thus, the essence of creating a style guide is documenting your own design decisions. Who is the audience for this document? In this article, I’ll answer many important such questions about style guides to help UX designers create effective documentation. Read More
Building a UX strategy for fintech (Financial Technology) applications and Web sites is different from designing for any other service industry. For fintech software—which enables financial-services companies to provide automated services—speed and security matter more than for any other type of service. There is a lot at stake: the solution must efficiently and safely handle clients’ money and online data. While a balance of reliability and usability is what typically keeps an application’s users engaged, fintech cannot compromise on speed and security.
In this article, I’ll discuss UX design best practices for creating a user experience specifically for the fintech services market. The UX design process for fintech applications and Web sites should comprise the following steps:
Research your customer.
Create a user-journey map.
Define KPIs and create touchpoint scenarios.
Visualize your UX design concepts.
Adapt to the fintech market’s requirements for technology innovations.
Now, let’s take a look at each of these steps in turn. Read More