For the centennial edition of Ask UXmatters, I asked our expert panel to tell me about the books that have had the greatest influence on their career—including books about User Experience and other topics. I received so many stories about books that had an impact on our experts that I decided to publish this column in three parts. Part 1 covered design books. Now, in Part 2, we’ll focus primarily on books on UX research—covering books on both user research and usability testing—but we’ll also cover some books on applying the findings from UX research through user-centered design. Next month, Part 3 will consider books that, while not about User Experience, have greatly influenced our experts’ thinking.
Announcement—UXmatters is now an Amazon Associate, so you can support UXmatters by initiating a shopping trip on Amazon by clicking a book link in this column, then buying the book or any other products on Amazon. Thus, by making purchases on Amazon, you can—at no additional cost to you—help UXmatters cover its operating expenses, fund our ongoing Web-development efforts, and defray the recent $90,000.00 cost of completely rebuilding our site to implement our responsive design. Please show us that you value UXmatters and want us to continue delivering high-quality, free content to you every month. Thank you! UXmatters plans to launch a new Books section on our Web site, recommending helpful books to our readers about User Experience and other topics of interest to UX professionals. Read More
In this edition of Ask UXmatters, our expert panel discusses the characteristics of effective UX leaders and how they function within an organization. Our experts consider business acumen, emotional intelligence, and the ability to teach while, at the same time, being a life-long learner.
Each month in Ask UXmatters, our panel of UX experts answers our readers’ questions about a broad range of user experience matters. To get answers to your own questions about UX strategy, design, or research or any other topic of interest to UX professionals in an upcoming edition of Ask UXmatters, please send your questions to: [email protected]. Read More
In this edition of Ask UXmatters, our experts discuss whether it is a good idea to offer fixed-price or fixed-duration UX design services. In exploring the pros and cons of such services, our expert panel suggests that designers consider how well they know their client and how familiar they are with the details of a project. Our expert panel also discusses whether designers should charge according to the value they provide or simply for their time. The panel discusses the risks of fixed-price services and cautions designers against commoditizing their services in the marketplace.
Our expert panel also considers offering some combination of hourly, fixed-price, and monthly retainer services and where each of these approaches is most appropriate. The panel explains some common pitfalls of offering fixed-price services and provides alternatives to offering fixed-price or fixed-duration services. Finally, the panel advises UX designers to create a Statement of Work that clearly defines the scope of a project and the terms of their agreement with a client. Read More