Community: Thought Leaders

This month in Ask UXmatters, our expert panel provides some helpful tips about conducting effective remote UX research and usability testing.

As COVID-19 has forced UX researchers to conduct research and testing remotely, both participants and the teams conducting remote research and testing have had to learn to deal with new testing tools and conditions. There are multiple factors to consider in transitioning to remote UX research, including the following:

• making remote research and testing possible
• making remote research and testing effective
• understanding the bias that remote research and testing introduces because participants are likely more technically sophisticated Read More

In this Ask UXmatters column—which is the first in a series of three columns focusing on usability—our experts discuss the use of usability testing versus expert reviews. In the upcoming columns, we’ll discuss what usability techniques to use when money or time is tight and how to best conduct remote usability testing.

Look to Ask UXmatters for answers to your questions about user experience matters. If you’d like to see our experts’ responses to your own question in an upcoming edition of Ask UXmatters, please send your question to: [email protected].

Q: Under what circumstances is it more appropriate to do usability testing versus an expert review? What are the benefits and weaknesses of each method that make one or the other more appropriate in different situations?—from a UXmatters reader. Read More

In this edition of Ask UXmatters, our expert panel considers the benefits of testing low-fidelity and high-fidelity mockups at different stages in the design process. The panel emphasizes the advantages of testing mockups at both levels of fidelity at appropriate points during the design process.

Our experts also explore various ways in which to create mockups and discuss how to use them in a testing environment. In deciding what types of mockups to test, it is important to consider not only the environment in which the application will be tested, but also the culture of the company that is building the application. Read More