Today, every business sector and industry is incorporating artificial intelligence (AI) to automate processes, improve efficiency, and reduce costs, including the industry of digital transformation, which is using artificial intelligence specifically to improve the user experience.
In this article, I’ll discuss some impacts of artificial intelligence on user experiences, what UX processes artificial intelligence can make more efficient, how artificial intelligence can help UX designers, and how artificial intelligence might affect UX design jobs in the future. Read More
With their promise of taking the overall user experience and customer experience to the next level, chatbots are fast making their mark in the world of technology. Leading corporations are readily investing in artificial intelligence to build user experiences that run-of-the-mill mobile apps cannot deliver.
Chatbots offer the potential to enhance customer loyalty to a business. These human-machine interfaces can be so realistic users honestly feel like they’re having a live, one-on-one conversation with a real human being. The aim of creating an impeccable user experience lies at the core of a successful chatbot experience. Read More
In this month’s edition of Ask UXmatters, our panel of UX experts discusses how UX design for artificial intelligence (AI) applications differs from designing a traditional application. A panelist warns the questioner about the dangers of over-relying on artificial intelligence instead of defining a product that truly meets users’ needs.
Our experts then consider the role of User Experience in the creation of AI applications—especially those that rely on machine learning (ML). Their discussion ranges from the importance of user advocacy, the value of doing user research, how to avoid bias, defining high-quality training data, transparency to users, and gaining user trust by ensuring that the user feels in control of an AI application. This column concludes with a brief discussion of the need for UX design best practices for AI applications. Read More