Smartware are computing systems that require little active user input, integrate the digital and physical worlds, and continually learn on their own. Now, in this, the final edition of our column on smartware, we’ll consider how the powerful capabilities of smartware will enable new interactions and user experiences that, over time, will become seamlessly integrated into our digital lives. Read More
Last month in Part 1 of this Ask UXmatters two-part series, our experts shared some of their thoughts on what might be the next big thing in user experience. The discussion covered putting people first, customer experience and service design, UX strategy, and UX training. Now, in Part 2, members of our expert panel continue their discussion about what they think the future of user experience holds. The topics they’ll explore include integrating new technologies and user experience, the Internet of Things, the future of mobile design, motion design, designing physical environments, and considering the rhythm of life.
In my monthly column Ask UXmatters, our panel of UX experts answers our readers’ questions about a broad range of user experience matters. To get answers to your own questions about UX strategy, design, or research or any other topic of interest to UX professionals in an upcoming edition of Ask UXmatters, please send your questions to: [email protected]Read More
Do you remember the first time you saw magic? Something that stretched your imagination beyond what you thought possible? For Dirk, this happened in a most unlikely place: a Sears store in a sleepy mid-Western shopping mall, circa 1977, at a demonstration of the Home Pong console, which was, at the time, the latest technological wonder. A small crowd had gathered in awe around a chunky tube TV, and children and adults alike turned the control wheels with delight, bouncing a pixelated ball back and forth. Although, as a child, Dirk had experienced a variety of traditional magic shows involving cards, rings, and pigeons, it was that Pong demonstration that stayed with him. In that moment, the television transformed into a machine with which he could interact, and he began a newfound relationship with the screen.
The interactivity that so enthralled Dirk that day is, in fact, core to computing. Ever since consumers adopted the earliest personal computers, we’ve input commands to yield desired outputs. Today, however, interactivity is changing, becoming far less direct. Using artificial intelligence (AI), services such as Amazon and Netflix have mapped a detailed identity graph for each of their customers. Machine learning enables these services to recommend products that customers are likely to buy and new shows that viewers are likely to enjoy. Read More