Experiences: Healthcare Experiences

Healthcare user experiences require UX designers and developers to create user-friendly, efficient applications, software, or Web sites that meet users’ expectations. They must cater to many different patients, healthcare providers (HCPs), medical administrators, and caregivers.

Moreover, when leveraging technology to improve the healthcare experience, it’s important to overcome the challenges that could hurt the user experience. For instance, making a mobile app stand out among 350,000 healthcare apps, or mHealth apps, requires overcoming the inefficiencies of outdated applications. Read More

Today, patients can benefit massively from digital tools, which can influence their interactions with their caregivers and provide an all-around great experience. With this in mind, it has become necessary to provide empathetic designs for healthcare user interfaces. Patients use online portals to schedule appointments, access their health data, avail themselves of telemedicine, and even find healthcare providers. Empathetic designs can increase both the usability and accessibility of these portals.

The Context of Empathetic Design

Empathy is about understanding the feelings of others and remaining sensitive to them. When considering UX design, empathy is about creating user interfaces that cater to users’ emotional and cognitive needs. Within healthcare contexts, people’s emotions can get intense. The stakes are often enormously high. Life-and-death situations are not uncommon. An empathetic design can mean a smooth, comforting interaction instead of one that frustrates the patient. Read More

In an age when so many interactions happen digitally, it is essential that dentists prioritize the adoption of accessible, user-friendly Web experiences. This is particularly true for orthodontists who are now competing with direct-to-consumer, mail-in services such as invisible aligners. The user experience for dental care could include consumer interactions with a dental practice’s Web site, social-media posts, and digital ads, along with the various services or products that the practice provides.

It’s no secret that many people do not like going to the dentist or the orthodontist, which could already lead to patients avoiding the care they need. Unfortunately, in today’s competitive landscape, where consumers are increasingly choosing convenient experiences over high-quality care, it’s even more likely that patients would avoid seeing an orthodontist in person if they don’t have to. Read More