However, modern-day software developers can create user interfaces that leverage technological innovations in simplifying patient care, as part of the digital healthcare system. Designing effective UX design solutions for healthcare institutions necessitates having a solid grasp of the fundamental requirements of healthcare applications.
In this article, I’ll explore some crucial factors that can help you to craft healthcare user experiences that are more accessible and, thus, can enhance their adoption.
Strategies for Designing More Accessible Healthcare User Experiences
To create an accessible healthcare user experience, you must understand Governance, Risk, and Compliance (GRC). Designing a healthcare application requires taking a strategic approach to GRC that helps an organization manage its overall governance and risk, comply with healthcare regulations, protect sensitive patient data, and ensure good governance and operational efficiency.
At the same time, the UX design must provide equal opportunities to all users and simplify product adoption by patients, doctors, and other healthcare professionals. Ultimately, healthcare apps’ user experience can positively impact their adoption rate, enabling a more significant segment of the population to use them effectively.
#1. Designing User Experiences That Go Beyond Patients to Include HCPs and Caregivers
Conversations around healthcare user experiences often gravitate toward the needs of the patients. But it is equally important to consider the significant role of caregivers, including spouses, family members, and friends who offer critical support. Often called the silent patients, these caregivers deserve an equally robust, easy-to-learn, user-friendly user experience to help them navigate their frequently challenging journeys. Be sure to keep these caregivers in mind when devising user interfaces or conducting research, particularly those caring for patients who are dealing with severe or chronic illnesses. Moreover, an ideal UX design must consider the healthcare professionals’ user experience, including doctors, nurses, and administrative staff. Providing improved user experiences for these professionals contributes directly to enhanced patient care.
One of the top UX strategies for healthcare applications is implementing audience-centric navigation, which can help users locate and explore relevant topics in accordance with their roles as patients, caregivers, or healthcare professionals and their unique user journeys.
#2. Conforming to the Web Content Accessibility Guidelines (WCAG)
WCAG can help healthcare organizations to provide accessible digital content for people with impairments. These guidelines provide in-depth guidance on creating user-friendly, accessible digital user interfaces. They also provide useful principles such as ensuring that nontextual content contains text descriptions and enabling full keyboard functionality. Following these guidelines can help you create adaptable content that displays well in various formats without losing any information.
For instance, using text-to-speech technology can help users to consume screen text and simplify an app’s navigation. WCAG’s principle of providing text alternatives for nontextual content becomes critical for healthcare Web sites and applications, enabling the text-to-speech software to describe the Web site's icons, images, or other graphical elements.
The WCAG guidelines stress user-specific requirements, making digital healthcare more accessible. Implementing these guidelines and principles makes healthcare apps more accessible, improving patients’ happiness and understanding.