Process: Collaboration

“Organizations…often develop barriers that hinder information sharing and collaboration. … The job of a leader is to spot these barriers and tear them down….”—Morten T. Hansen

Organizations differ in their ability to collaborate within and across teams and business units. A unique combination of organizational, cultural, and interpersonal barriers to collaboration afflicts any organization that is experiencing difficulty collaborating. Therefore, to assess their organization’s ability to collaborate, leaders must first determine what barriers to collaboration exist within their organization. One effective way of doing this is to conduct a survey to identify which of the behaviors that hinder collaboration commonly occur within their organization.

Once leaders understand what dysfunctional behaviors are preventing their people and teams from collaborating effectively, they must tailor solutions to address the specific barriers to collaboration that exist within their organization. They must motivate their people to change the behaviors that are preventing or diminishing the success of collaboration within and across teams and business units.

In this column, I’ll describe some common organizational, cultural, and interpersonal barriers to collaboration and provide solutions for overcoming them. To create a culture of collaboration, an organization must overcome these barriers. Read More

This two-part series describes some common organizational, cultural, and interpersonal barriers that hinder the ability of people and teams to collaborate effectively. It is important to understand what unique combination of barriers to collaboration exists within your own organization, then devise solutions to overcome those specific barriers. In Part 1 of this series, I described four common barriers to collaboration and provided solutions for overcoming them.

1. A lack of respect and trust
2. Different mindsets
3. Poor listening skills
4. Knowledge deficits

Now, in Part 2, I’ll cover the remaining five barriers to collaboration:

5. A lack of alignment around goals
6. Internal competitiveness
7. Information hoarding
8. Organizational silos
9. Physical separation

For an organization to create a culture of collaboration, it must overcome these barriers. Whether your role is that of a leader or an individual contributor, you can help your team to overcome these organizational, cultural, and interpersonal barriers to collaboration. Read More

In this month’s edition of Ask UXmatters, our panel of UX experts discusses how to help teams work more effectively together. UX designers can help empower teams to work better together by developing a positive mindset and soft skills, fostering collaboration, creating an environment of understanding—either within a team or between different teams—and supporting strong communications.

Our experts also consider the importance of aligning on different groups’ shared goals and developing both company-wide and department-level principles and practices that enable teams to work better together. They discuss how to align on design solutions and, thus, avoid the waste that results from unilaterally creating design solutions that stakeholders ultimately reject. The rejection of a UX design likely indicates issues with a company’s culture, a lack of collaboration and communication, or a failed design and development process. Read More