Process: Collaboration

The truth is: if you’re not collaborating, you’re not a team. Collaboration is fundamental to teamwork. Without collaboration, you just have a group of people doing their own thing, not a team working toward a common goal.

According to a study by British health provider Bupa, people who are part of a team are 24% more likely to report that they are happy. Collaborative employees are also 50% more effective when it comes to task completion and fostering greater motivation and engagement. However, over 75% of cross-functional teams are dysfunctional because of a lack of accountability, unclear governance, or ambiguous project goals.

Achieving the level of successful team collaboration that most managers want can sometimes seem daunting. But don’t worry. In this article, I’ll give you ten strategies for promoting team collaboration, creating a stronger work culture, and fostering a more productive workplace. Read More

“Organizations…often develop barriers that hinder information sharing and collaboration. … The job of a leader is to spot these barriers and tear them down….”—Morten T. Hansen

Organizations differ in their ability to collaborate within and across teams and business units. A unique combination of organizational, cultural, and interpersonal barriers to collaboration afflicts any organization that is experiencing difficulty collaborating. Therefore, to assess their organization’s ability to collaborate, leaders must first determine what barriers to collaboration exist within their organization. One effective way of doing this is to conduct a survey to identify which of the behaviors that hinder collaboration commonly occur within their organization.

Once leaders understand what dysfunctional behaviors are preventing their people and teams from collaborating effectively, they must tailor solutions to address the specific barriers to collaboration that exist within their organization. They must motivate their people to change the behaviors that are preventing or diminishing the success of collaboration within and across teams and business units.

In this column, I’ll describe some common organizational, cultural, and interpersonal barriers to collaboration and provide solutions for overcoming them. To create a culture of collaboration, an organization must overcome these barriers. Read More

Making a distinction between Customer Experience (CX) and User Experience (UX) often feels like an introspective debate that matters intensely to practitioners, but seems academic to everyone else. But here’s the thing: the relationship between them defines how companies build products that people want to use and digital user experiences that keep customers well-satisfied and productive. The collaboration, or lack thereof, between CX and UX teams shapes nearly every digital interaction that people experience today.

In this column, which is Part 1 of a two-part series, we’ll delve into the following topics:

• Differentiating Customer Experience and User Experience
• Exploring the evolution of and convergence between Customer Experience and User Experience
• Proposing collaborative methods Read More