This month, the Ask UXmatters expert panel discusses how UX professionals can best collaborate with automated UX tools, considering the different, but complementary strengths of AI systems and human beings. Our experts also consider the deeper question of whether artificial-intelligence (AI) tools will replace UX researchers and designers and what the future holds for UX professionals working in an artificially intelligent environment.
Our experts also describe the respective roles of automated UX tools and UX researchers. Plus, they discuss the merits of automated versus moderated usability testing. Read More
In Part 1 in this two-part series, Chris Braunsdorf and I explained that, in an environment where UX maturity is low, onboarding User Experience with an enterprise product team poses unique challenges. However, you can overcome these challenges by
conducting early user research
requesting the feedback of individual team members
receiving teammates’ input openly and patiently
redirecting teammates’ feedback to align with your user-centered approach
recruiting team members as active participants in your UX research and design activities
However, once you’ve onboarded User Experience in your organization, you must demonstrate certain skills to ensure that it becomes an essential component for your enterprise product teams going forward. These skills extend beyond your UX design capabilities. Read More
Does it sometimes feel like design has become a four-letter word? As I interact with product teams lately, design seems to have become a bit of a groan inducer. And I had thought we were beyond that! It had been a while since I’d encountered this particular issue, but it is starting to creep back in.
Why are we experiencing this déjà vu? Simple. Teams are again treating design like an embellishment, a superficial veneer whose purpose is to cover flaws—that dreaded lipstick on a pig. I blame this sorry state of affairs on agile and Lean methods. These so-called iterative processes are all the rage. Their focus is on fast execution and ditching documentation. But in focusing on production, some teams set up a situation in which they fail to think and plan. And, without any vision, teams are heading down a treacherous path. Read More