If you, like most UX professionals, have worked within organizations that seem to respond to User Experience in much the same way that the human body responds to a virus and want to understand why that happens, you should read Creative Change: Why We Resist It… How We Can Embrace It, by Jennifer Mueller, PhD. If you want to understand why organizations struggle with innovation, you should read this book.
Creative Change is a great book about creativity within organizations that is grounded in solid research. Mueller has been studying creativity for almost twenty years, and her research has revealed that, even though many business leaders lament a lack of creativity and innovation within their organizations, they commonly reject creative, innovative ideas. They tend to be biased against and fail to recognize the value of creative leadership as well, believing that creative leaders lack business acumen. This does not bode well for UX leaders.
Occasionally, among the many books I read, I discover a book whose ideas are so transformative that I feel impelled to share them with UXmatters readers. This is one of those rare books. Read More
In Practical UX Design, Scott Faranello talks to UX designers and others about the harsh reality that User Experience is still an often-misunderstood field. User Experience is about much more than just user interface design and product usability testing that occurs late in a product-development cycle. User Experience requires a holistic mindset that considers value creation for users, customers, and stakeholders. Scott believes it is very important to speak about User Experience outside the field of User Experience. Our professional peers need to understand what User Experience can do so we can practice the profession in the most effective way.
Scott talks about numerous cases in which companies and UX designers have considered—or failed to consider—how people will use a product in real-life situations, as well as the business impacts of their decisions. He discusses the myth that Henry Ford said, “If I had asked people what they wanted, they would have said ‘faster horses,’” noting the fact that this quotation cannot reliably be attributed to Ford. More importantly, what Ford actually did shows that he did keep his customers at the forefront in his mind. Ford perfected the assembly-line method of manufacturing so customers would have access to affordable cars. Throughout his book, Scott provides many examples, pictures, and links to additional resources on the Web. Read More
For the centennial edition of Ask UXmatters, I asked our expert panel to tell me about the books that have had the greatest influence on their career—including books about User Experience and other topics. I received so many stories about books that had an impact on our experts that I decided to publish this column in three parts. Part 1 covered design books. Now, in Part 2, we’ll focus primarily on books on UX research—covering books on both user research and usability testing—but we’ll also cover some books on applying the findings from UX research through user-centered design. Next month, Part 3 will consider books that, while not about User Experience, have greatly influenced our experts’ thinking.
Announcement—UXmatters is now an Amazon Associate, so you can support UXmatters by initiating a shopping trip on Amazon by clicking a book link in this column, then buying the book or any other products on Amazon. Thus, by making purchases on Amazon, you can—at no additional cost to you—help UXmatters cover its operating expenses, fund our ongoing Web-development efforts, and defray the recent $90,000.00 cost of completely rebuilding our site to implement our responsive design. Please show us that you value UXmatters and want us to continue delivering high-quality, free content to you every month. Thank you! UXmatters plans to launch a new Books section on our Web site, recommending helpful books to our readers about User Experience and other topics of interest to UX professionals. Read More