“To design is to communicate clearly by whatever means you can control or master.”—Milton Glaser
User experience and its associated fields of expertise—such as usability, information architecture, interaction design, and user interface design—have expanded rapidly over the past decade to accommodate what seems like insatiable demand, as the world moves toward an increasingly digital existence.
As UX professionals, we often take technology for granted, accepting the massive complexity and rapid change in our field as the norm—and perhaps even something to embrace and enjoy. With this outlook and because we’re steeped in our daily professional activities, it becomes all too easy for us to forget that ours is not the usual point of view, and the technological change we expect, the expert jargon we speak, and the processes we use are foreign and confusing to other people. So, while we focus our attention on the users of digital products, we can sometimes be remiss in our treatment of another important audience—the stakeholders and clients with whom we collaborate to complete our assignments and projects. Read More
For most people, sound is an essential part of everyday living. Sound can deliver entertainment—like our favorite music or the play-by-play call of our hometown baseball—and vital information—like the traffic and news reports on the radio as we drive to work.
Audio signals also help us interact with our environment. Some of these signals are designed: We wake to the buzz of the alarm clock, answer the ringing telephone, and race to the kitchen when the shrill beep of the smoke alarm warns us that dinner is burning on the stove. Other audio signals are not deliberately designed, but help us nonetheless. For instance, we may know the proper sound of the central air conditioning starting, the gentle hum of the PC fan, or the noise of the refrigerator. So, when these systems go awry, we notice it immediately—something doesn’t sound right. Likewise, an excellent mechanic might be able to tell what is wrong with a car engine just by listening to it run.
Since people are accustomed to such a rich universe of offline sound, it’s notable that our digital user experiences—while far from silent—do not leverage audio information to the same extent that they do visual information. When designers and developers create user experiences—be they for Web applications, desktop applications, or digital devices—audio is often a missing ingredient. Read More
The common wisdom is that we now live in the age of information; the freedom and access we have to data is unprecedented in history; and the efficiency and convenience of online commerce, research, and communication has already transformed our lives for the better. While this is true, of course, our excitement should be tempered by these realizations:
We’re only just beginning to discover what possibilities the information age may bring.
We’re at the very beginning of a major transformation in the way we work, play, and live.
The technological tools and resources with which we’re now familiar—such as search engines, Web applications, and notebook computers—could well be the digital-age equivalents of the industrial age’s steam engine and cotton gin. And just as the steam engine helped launch an era that altered the face of our planet, so, too, will today’s Internet-related technologies give rise to massive changes that we can now only imagine. Read More