As CEO of Ingineering.IT, a Minneapolis digital-transformation consultancy, Jeff specializes in helping IT teams become user-centered problem solvers. His 30-year career building systems and leading organizations spans the entire product development and operations spectrum. As an internationally recognized IT coach and design-thinking practitioner, Jeff provides coaching and workshops on agile development, DevOps, and design thinking to leading enterprises such as United HealthCare, HealthPartners, Thomson Reuters, Best Buy, CenturyLink, and Cisco. He is a highly respected teacher, writer, and speaker. His keynote talks and workshops are in demand at design and IT conferences across the US and Europe. Jeff is especially known for introducing the global DevOps community to the importance of empathy. He is the author of Designing Delivery: Rethinking IT in the Digital Service Economy.