Amy has worked with and for organizations in diverse sectors, on projects ranging from virtual field trips to multichannel ecommerce support to public health to chatbots. She has provided content strategy and UX expertise to national nonprofit organizations—including the world’s largest collection of Shakespeare materials—federal agencies, and a Fortune-500 retailer. She believes that user experience is far more than what happens on a screen or with a device. It’s an entire ecosystem of interactions—each of which has the potential to engage or repel users. Amy loves conversing with and learning from other UX professionals. She has presented at several conferences, including Customer Contact Week 2019, IA Summit 2018, and UXPA DC 2017.