Amy loves working with organizations to solve complicated problems. She believes that every day is a chance to use design to make something a little bit—or a lot!—better. Over her career, she’s worked with nonprofits, federal agencies, professional-services firms, and Fortune 500 retailers. Her favorite projects include designing a chatbot to help provide information to the public about opioid abuse and creating an exhibition Web site and social-media channels for the world’s largest collection of Shakespeare materials. Amy enjoys talking shop and learning from other UX professionals. In addition to writing for UXmatters, she has presented at several conferences, including Customer Contact Week 2019, IA Summit 2018, and UXPA DC 2017.