Punam has been active in the field of technical communication for more than 13 years, as a writer, Help author, usability analyst, and certified ScrumMaster. She is passionate about learning new technologies and improving existing systems within organizations. She has received recognition for her quality-driven, customer-centric approach to creating documentation. She teaches the principles and techniques of technical communication, writes articles, and shares her learnings at various conferences. Punam holds a Master’s degree in Information Technology.