Punam has worked in the field of technical communication for almost ten years—in both service and product organizations. Working in the Web-content space, she has developed documentation, mobile Help, and training materials for a wide variety of business domains. She also possesses extensive programming experience, which has helped her considerably when writing Application Programming Interface (API) guides. Punam is passionate about learning new technologies and improving existing systems within organizations. She has received recognition for her quality-driven, customer-centric approach to creating documentation. Punam represented her company at the STC, Pune 2016 conference, where her presentation on API documentation was highly acclaimed. She holds a Master’s degree in Information Technology.